33 Cross Street, Double Bay, Double Bay, 2028 Sydney, Australia
#141 of 324 hotels in Sydney
Guests' ChoiceBased on 601 hotel reviews
8.1Cleanliness
8.7
Comfort
8.8
Location
9.3
Facilities
8.5
Staff
8.7
Value for money
7.5
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 July 2022
Rebecca
Australialocation , rooftop pool
Stayed in June 2022
Reviewed: 15 July 2022
Amanda
Australiaperfect location; friendly staff & beautifully appointed room
Stayed in July 2022
Reviewed: 5 July 2022
Tats201195
FranceCommunication was bad. We asked for a bath plug 2 times and 3 personnes came to give us one after 20min waiting.
Staff was amazing, very friendly. Food was very nice !
Stayed in July 2022
Reviewed: 25 June 2022
Norman
Australiagood position
Stayed in May 2022
Reviewed: 18 June 2022
Sonya
AustraliaNo parking for hotel customers and the rate is rediciously overpriced $70 per day.
Thank you Justin for your great customer service! Lovely shops and restaurants. Highly recommended!
Stayed in June 2022
Reviewed: 14 June 2022
Diane
New ZealandThe bathroom skirting boards and around the toilet in room 313 didnt seem very clean but eat ok.
all good we didnt eat in for breakfast but would like a breakfast special included in room fee maybe?
Stayed in June 2022
Reviewed: 31 May 2022
Lindy
New ZealandThe outdoor pool bar was closed on a sunny Sunday afternoon
Good amenities, very central and friendly professional staff
Stayed in May 2022
Reviewed: 18 May 2022
Louise
New Zealandbar was being renovated.
location
Stayed in May 2022
Reviewed: 18 May 2022
Dickie
New ZealandGetting tired, quite a lot of work going on, disruptive
Great Location
Stayed in May 2022
Reviewed: 13 May 2022
Adrian
AustraliaThe Pool Bar wasn't staffed, you had to order via QR code. I was expecting a buzzing vibe on the rooftop for such a sunny weekend.
Great room with a wonderful view over the harbour and surrounding streets.
Stayed in May 2022
Reviewed: 25 April 2022
Ellen
Australiacleaning staff were very smelly
great location, clean
Stayed in April 2022
Reviewed: 22 April 2022
Barry
AustraliaExpensive compared to cbd equivalent hotels.
Clean and comfortable accommodation.
Stayed in April 2022
Reviewed: 19 April 2022
Laura
AustraliaI was told the pool was heated but it was freezing. The lifts need some refurbishment. Our room’s aircon was not working properly.
The roof top terrace with the pool and bar and the amazing harbour views are the hero of this hotel. The breakfast buffet is fantastic as well. Service is exceptional.
Stayed in April 2022
Reviewed: 14 April 2022
Amanda
AustraliaService at pool bar was not good. Took 45 mins our drinks order to come up most days!
Truffle fries
Stayed in April 2022
Reviewed: 13 April 2022
Sandi
Australialocation
Stayed in April 2022
Reviewed: 4 April 2022
Roberta
Australiaalways delightful to stay there . location and ambiance serene and elegant
Stayed in April 2022
Reviewed: 31 March 2022
Jenny
AustraliaAttention to detail re my requests. I had to follow-up on 2 occasions as they lost my requests. On check-out same issue regarding my valet parked car. Loved the tablet used for communication but then it stopped working. I told the concierge on duty & it was shrugged off.
Location, friendly staff, generally clean (but not impeccable). Fast in-room service.
Stayed in March 2022
Reviewed: 27 March 2022
Amanda
Australiasome staff and service very low
courtyard becoming dated
Stayed in March 2022
Reviewed: 25 March 2022
Anita
AustraliaThe pool area is so lovely, but it's very small for such a large hotel, so was very busy and hard to access.
location was good and central to shops & restaurants. We didn't eat at the hotel unfortunately, because of the children, but the restaurants on site were great!
Stayed in March 2022
Reviewed: 12 March 2022
Carlene
Australiathe rooftop bar has no clear system for ordering drinks. experienced by a few others while we were there too.
Location. incredibly quiet despite the location.
Stayed in March 2022
Reviewed: 8 March 2022
Emma
AustraliaReally cannot think of anything to suggest as we were more than happy with our experience from check in to our beautiful room
The location and room with the harbour view was beautiful. Wishing we could have stayed more than one night. Will definitely book for another visit
Stayed in February 2022
Reviewed: 10 February 2022
Katherine
Australiana
Good room, facilities and room service.
Stayed in January 2022
Reviewed: 30 January 2022
Brad
Australiacould do with some refreshing renos
location and service
Stayed in January 2022
Reviewed: 27 January 2022
Manda
Australiawe were charged $100 for security on the mini bar (we never used it) and a week later it still hadn’t been returned/refunded
it was nice and quiet
Stayed in January 2022
Reviewed: 21 January 2022
Margaret
United KingdomRoom lighting too complicated, struggled to turn all the lights off. Bar that closed early with no advance warning.
very friendly, helpful staff. Luxury ambience.
Stayed in January 2022
Paignton, UK
Sneem, Ireland
Härnösand, Sweden
Ehrenhausen, Austria
Atlanta, USA
Rio de Janeiro, Brazil
Windsor, UK
Berlin, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content