352 William Street, 3000 Melbourne, Australia
#73 of 205 hotels in Melbourne
Guests' ChoiceBased on 895 hotel reviews
8.4Cleanliness
9.0
Comfort
9.1
Location
9.1
Facilities
8.6
Staff
8.8
Value for money
8.4
Free WiFi
8.0
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End of dialog contentReviewed: 27 April 2024
Linda
New ZealandGot a kitchen (I have allergies so like to cook) but ZERO cooking equipment - absolutely nothing!! We were told we could rent pots and pans!!! Check in was quite abrupt and you had to sign pages to get a room I personally don’t like bedrooms in the middle of the space with no air or light
Location pretty central for Melbourne and across from tram line and a park Room was large and comfy bed Fabulous shower
Stayed in April 2024
Reviewed: 26 April 2024
Shiouy-ying
TaiwanFront desk staff was away when we checked in
The room is equipped with a washer and dryer. Good location. Close to Queen Victoria market.
Stayed in April 2024
Reviewed: 25 April 2024
Nongluck
ThailandImprove the toilet cleanliness will be better. So far nothing to complain.
Location is very good. Less than10minute walk to Queen Victoria Market. Near park. Spacious living room with kitchenette. Not crowded with building. Can enjoy the garden view from the room.
Stayed in April 2024
Reviewed: 22 April 2024
Mary
United StatesIt was expensive
Location. Balcony. Laundry in room.
Stayed in March 2024
Reviewed: 22 April 2024
Rick
AustraliaThe staff were fantastic. They accommodated my request for an early check in. There is a Jazz venue in the basement under the hotel. I was given a complimentary ticket and had a really enjoyable evening having dinner and listening to great jazz. Melbourne at its best.
Stayed in April 2024
Reviewed: 18 April 2024
Helene
CanadaKitchen was not equipped with pots and pans, knifes, spatula etc. We had to request them and pay a deposit for them.
Good location, public transport a few steps away and a nice walk to the main train station. Lots of restaurants and grocery stores close by. Nice to have washer and dryer in the unit. Good size balcony with amazing view.
Stayed in March 2024
Reviewed: 16 April 2024
Vanessa
AustraliaBest. Location. Ever. 5 minute walk to Flinders St Station. Great bar in the basement. Boutique and quirky. Generous rooms.
Stayed in March 2024
Reviewed: 11 April 2024
Sam
United Arab EmiratesGreat location opposite lovely park and walking distance from many Melbourne hot spots. Room had plenty of space and good facilities for longer stay. Bed was very comfortable. Quirky jazz decor. My kids loved it
Stayed in April 2024
Reviewed: 10 April 2024
David
AustraliaVery happy, unfortunately our evening meal at the Jazz Bistro was poor.
Having a separate one bedroom apartment is a great idea .It enabled us to close the doors for the person who wanted some more sleep.Plus two big TV’s.
Stayed in March 2024
Reviewed: 9 April 2024
Anthony
New ZealandNothing
We chose it because it was different- liked the theme
Stayed in March 2024
Reviewed: 6 April 2024
Lisa
AustraliaHousekeeping could be better.
Excellent location very close to QV Markets. Easy walking distance to eateries and shops. Central Melbourne.
Stayed in April 2024
Reviewed: 2 April 2024
Leonardo
AustraliaNo parking and any arrangement for the customers
Very spacious and comfortable. Good facilities provided
Stayed in April 2024
Reviewed: 27 March 2024
Lucy
AustraliaBathroom toilet space small, not for those with a disability. No kitchen equipment if you wanted to use the stove, oven or microwave. Washing machine still had a load in it when we arrived, cleaning cloths and mop head!!. Someone just walked in the next morning at 7am to collect. Had to ask for tea, coffee, sugar etc to be restocked twice. 3 small hard chairs to sit on. Good if you like firm and straight back. Prior to arrival I had booked an extra day's stay. The day before leaving, three different staff came at separate times enquiring why we were still there. Poor communication between reception and staff. We were locked out of our room that evening as they had expired the key. Both instances required a discussion with reception. No information pack in the room to welcome, advise or give phone numbers
Bed firm but comfortable. Good view. Able to open balcony door for fresh air. Good shower. Good kitchenette space. Washing machine/dryer combo. Good multiple lighting
Stayed in March 2024
Reviewed: 20 March 2024
Weichen
TaiwanThe shampoo was never been filled. Which we always forgot to inform the hotel. We used shower gel/ condition instead
The location and the staffs are pretty nice. The interior is with jazz and a huge saxophone in it quite cool.
Stayed in March 2024
Reviewed: 19 March 2024
Garry
New ZealandImages on website for certain rooms was misleading .
When we found out our initial room was not what we were expecting, the reception staff handled it very well and sorted a new room for us.
Stayed in March 2024
Reviewed: 17 March 2024
Kerrie
AustraliaTv didnt work No staff could fix it
Comfy bed
Stayed in March 2024
Reviewed: 17 March 2024
Stefanie
Germanywifi is a bit flaky. People smoke, perhaps on their balconies, but you can smell it in the room if - like me- you keep the balcony door open.
Friendly and helpful staff. Good to have a balcony.
Stayed in March 2024
Reviewed: 16 March 2024
Lucy
AustraliaI love the location, super close the train station and is facing a gorgeous park
Stayed in February 2024
Reviewed: 12 March 2024
Sarah
AustraliaNothing, I'd happily stay here again
Excellent location, very comfortable & spacious room at a reasonable price.
Stayed in January 2024
Reviewed: 10 March 2024
Sabrina
AustraliaGreat location, close to QV markets and restaurants. Spacious rooms.
Stayed in March 2024
Reviewed: 10 March 2024
Amelia
AustraliaSmall bathroom, which had a few long brown hairs around.
Amazing views, great location, comfortable bed and nicely decorated with records etc.
Stayed in March 2024
Reviewed: 8 March 2024
Ade
Estoniain the case of breakfast, I couldn't understand whether it was offered or not. The staff was a bit indifferent
Stayed in February 2024
Reviewed: 7 March 2024
Karen
AustraliaFront desk staff were slow and not very friendly, a smile goes a long way, she was on the phone when we walked in and when she saw us, she kept talking and crouched down behind the desk, a smile to acknowledge she saw us would have made a big difference instead of trying to hide behind the desk.
Clean, modern, location great
Stayed in February 2024
Reviewed: 7 March 2024
Catherine
AustraliaDon't try to catch a taxi there from the Southern Cross station taxi rank, they'll pretend they've already got a booking or try to overcharge you 🙄
Stayed in March 2024
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