The heater did not work properly and it was very cold . We only got one set of towels over our stay

Because it was in snow The food was good and Michelle was amazing . The accomodation was nice and comfy but not luxurious as it was advertised. They were so lovely at accomodating a birthday for my daughter . It was awesome.

Stayed in August 2023

we’ll set up with ski and boot rooms, great open plan lounge and dining areas and comfortable en suite bathrooms

Stayed in July 2023

We were already booked and paid for at a Thredbo ski week with some other families when the disappointing news came through that Thredbo was closing two weeks early. Perisher was still open so we put a booking on Kooloora (yes, paying for two accommodations for the chance to ski). Then, just before we departed from Brisbane we were told that Perisher was closing, so we tried to cancel, several times, with managers, for even half the money back. At each point it was refused. The managers said it was our problem, since they encouraged us to come earlier in order to ski. I told them we were coming from Queensland… of course we couldn’t. I understand the business imperative, however, we are also Hotel Owners in Brisbane where destination events have been cancelled often over the last three years since COVID. In all cases, we issued full refunds to our guests. To each their own I guess.

Great location

Stayed in September 2023

Koolara is amazing, you will have such a great time. If the snow is good ski-in-ski-out is easy, if not the oversnow is not a hassle and is provided each morning! Rosemary and Eric go above and beyond to make sure you enjoy your stay. You are close to everything you need in Perisher. I can't wait to go back next season.

Stayed in August 2023

Loved this place food was great, staff where amazing, rooms where lovely 🌹

Stayed in August 2023

All the meals were tasty

Stayed in August 2023

Amazing service, great location, delicious food.

Stayed in July 2023

Amazing location, exceptional hosts.

Stayed in July 2023

Being a ski lodge, the primary pastime for people would be skiing either on their day of arrival or departure, and one would expect that the option to have your bags stored would be complimentary like it is at all the other lodges in Perisher. Instead the offer was presented to us at a charge of $100 each time. I worked in the travel industry for over 15 years and never encountered hotels charging to store your luggage pre/post you staying with them unless they are offering you early/late room access which was not the case. The lodge is located about 600m up the hill, which they clearly outlined on their website. You can ski down to the lifts if there is adequate snow cover and whilst there is a little bit of a hill half way down which you need to walk up this is not a major hurdle. For those wanting an oversnow transfer to the lifts one can be arranged complimentary - BUT it's only at 8:45am (no flexibility - that's the only time slot available). Returning back up to the lodge of an afternoon, again complimentary, BUT only between 3:30pm and 4:30pm ... so you can forget that Apres drink at the bar to listen to a band or watch the sun setting over the mountain range - otherwise your trip back to the lodge will cost you a private oversnow transfer. Not sure why the time rigidity considering they utilize the third party oversnow that service the resort all day and night. If they are covering the cost of your transfer back to the lodge what does it matter if it's at 3:30pm or 6pm. Then there was the food - just as there's no choice/alternate options to the menu, there's also no flexibility for meal time - 6:30pm dinner is served and that's it. Breakfast was only marginally better, cereal, toast, condiments & coffee/tea is put out the night before so you can help yourself in the morning, but the hot served plate portion is only served at 8am and there's no choice or selection.

The Lodge is very modern, immaculate interiors, very comfortable and warm rooms and super clean. The bathroom was very modern and spacious with lots of storage room in the shaving cabinet and under sink. The bedroom whilst quite small was everything we needed. There was an amazing amount of wardrobe storage in our room (we only stayed the weekend but if we had been there for 2 weeks there was enough storage space for lots of clothes and gear). The ski storage locker and drying room downstairs were very well catered for with allocated room racks for ski gear drying. I give the lodge 10/10 for the interiors and cleanliness.

Stayed in July 2023

The owners were inflexible, even with an 8 week out booking, where booking.com stated we were able to modify and - or cancel the booking. Our circumstances changed,with school kids competing for interstate schools skiing , with one child injured. The owners did NOT honour the booking.com stated ability to cancel or modify. As a result we had to spend money for a 5 bed rather than a 3 bedroom. As a result we will never return.

The staff were excellent. The owners were very difficult to deal with. The distance from perisher tube was ok for ski out but ski in is not available

Stayed in July 2023

Location.

Hard to communicate with.

Stayed in June 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in July 2023

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Stayed in July 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in July 2023

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Stayed in July 2023