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Reviews of Lily Lagoon Resort 3.5 stars

50 Casuarina Way, 6743 Kununurra, Australia

#9 of 9 hotels in Kununurra

Guests' Choice

Review score

Based on 265 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    7.8

  • Facilities

    6.7

  • Staff

    8.6

  • Value for money

    7.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 21 July 2023

    8.0
    We had a great stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    The Café offered excellent coffee and breakfast. Shame that there is not a restaurant on site as it is a reasonable distance from town. We walked each day into town across the park but in the evening we followed the road and it is a long dark road to any place where you can have a meal. We had dinner one night at the Pumphouse and when returning after 10pm by taxi the gate was locked. Some people sitting under a canopy reluctantly unlocked and opened the gate otherwise we could not have returned to our room. That was the only unsatisfactory experience in what was otherwise a very enjoyable stay. Good luck with any refurbishments you may do in the future.

    Stayed in June 2023

  • Reviewed: 19 July 2023

    6.0
    A nice property, but much better options in town.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no options for lunch, dinner or even a bar on site. This is a major issue as the property is located a long way from anywhere and requires a drive to get a feed or drink. Expensive and overpriced for the location and lack of meals and drinks.

    Clean and tidy. Great breakfast. It’s much better now than it was was before.

    Stayed in July 2023

  • Reviewed: 13 July 2023

    6.0
    The upgrades have seen a significant improvement.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast is great.

    Stayed in July 2023

  • Reviewed: 10 June 2023

    8.0
    very enjoyable the family enjoyed it.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    no complaints.

    the cabins were very comfortable. the security was first class the breakfast we had was wonderful, well presented and very enjoyable.

    Stayed in June 2023

  • Reviewed: 31 May 2023

    7.0
    Love the locations but expensive stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 12 nights
    • Submitted via mobile

    I had breakfast included my deals and did not receive any for the 13 day stay. I had paid for mine and microwave was only placed in room on the lady 2 nights.

    Anne and Layla were excellent and welcoming. chef was good food great cleaners were very accommodating and friendly. Thankyou to the staff.

    Stayed in May 2023

  • Reviewed: 26 May 2023

    8.0
    We were unwell but under the circumstances all was ok.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Shower needs maintenance. Water pressure was very poor. A shower curtain or door is needed at the recess.

    Very friend staff who attended willingly to a few extra needs. Room was clean and spacious. Location was lovely.

    Stayed in May 2023

  • Reviewed: 25 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location, really lovely staff and management, quiet, lovely new cafe and outdoor dining, room was very clean and comfortable bed.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    6.0
    Confusion
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Confusion from start to finish. Booked with choice of lake view. Then got email saying that would cost a lot more. On check in, stand in manager (?) Very friendly and helpful. Checked in then he said we could move to lake view with no extra charge. Two days later, irate call from hotel saying we couldn't park outside our room. The hotel had no operating restaurant as advertised. One reason we booked this one was as it was supposed to have on site restaurant. After leaving hotel got phone calls and messages saying we owed money. We didn't. They had our number of days marked incorrectly. This hotel has a lot of potential if managed correctly.

    Lovely lake view.

    Stayed in May 2023

  • Reviewed: 2 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    no shade cover

    comfortable

    Stayed in October 2022

  • Reviewed: 1 September 2022

    8.0
    Awesome place to relax great look over the lake I would recommend it to other people just for the fridge and the bed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    The water pressure in the shower was not the best and the showerhead was terrible

    the bed was very comfortable and the room was a good size having a full size fridge was awesome

    Stayed in August 2022

  • Reviewed: 14 August 2022

    8.0
    Good location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No continental breakfast as was stated when booking which was disappointing.

    Extra large room, well equipped, comfy bed, good aircon and wifi. Quiet location. Short walk to the lakes edge for lovely views especially at sunset.

    Stayed in August 2022

  • Reviewed: 12 August 2022

    7.0
    Pleasant experience considering the short comings
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The toilet needed a good clean. The fridge was noisy and we had to turn it off at night to sleep. The outside light was on all night and the room was not dark. If you stay you need to be aware that you must have a car as there is no courtesy bus to town. The taxi charges a flat $25each way which adds a$50extra to your dinner bill. There is a path it is not considered safe after dark. Once the renovation is complete and the staff shortage issues sorted I am sure it will improve

    Andrew was extremely helpful as were all the staff. The location by the laily pond gave us a great view . The room was comfortable.

    Stayed in August 2022

  • Reviewed: 27 July 2022

    7.0
    Nice location but opportunities to improve the facilities and customer service.
    • Leisure trip
    • Group
    • King Room
    • Stayed 4 nights

    I requested extra bed - not delivered. Restaurant was closed so no breakfast included despite paying for it Pool was closed But above all, none of the staff we spoke to about these issues seemed to care. No apologies or offers of alternatives.

    The view from the room was pretty spectacular. The Manager kindly gave us a ride to the airport when we left because the KNX taxis were unreliable - much appreciated

    Stayed in July 2022

  • Reviewed: 19 July 2022

    8.0
    it was a nice room staff were great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    the aircon was very noisy

    the property was great the free washing

    Stayed in June 2022

  • Reviewed: 16 July 2022

    6.0
    Covid has affected country towns more than we realise. Food & some services in short supply
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Had to keep the curtains closed as now sheer curtain to stop people looking into room. Sadly chef was in hospital so we had to find somewhere else to eat which proved difficult. Second night restaurant open for bookings only but offered take away. We had already eaten when we got back from our days outing.

    Warm welcome. Room was fine with comfortable bed. Generous with milk, coffee etc.

    Stayed in July 2022

  • Reviewed: 12 July 2022

    7.0
    I enjoyed the Kimberley but not its lack of services.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    Oops, see above.

    Breakfast desperately needed. The food shortages in Kununnurra made things difficult, and town transport is expensive. I really did love the lagoon and the helpful staff.

    Stayed in July 2022

  • Reviewed: 5 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    there's 3 level of guests in the one compound.

    environment of the resort

    Stayed in July 2022

  • Reviewed: 3 July 2022

    7.0
    excellent staff
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    old

    the views and helpful staff

    Stayed in June 2022

  • Reviewed: 28 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    In middle of building works so pool not open, garden a work in progress

    Stayed in June 2022

  • Reviewed: 17 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The Natives had a noisy party with yelling arguing etc and a stay drunk walking through the rooms at night. But with t he door shut we could hardly hear them.

    Location at the river is so pretty. We enjoyed walking around the grounds and would have loved to have had a swim to cool down. Maybe next time.

    Stayed in May 2022

  • Reviewed: 23 December 2021

    6.0
    It's ok
    • Leisure trip
    • People with friends
    • Motel Room with Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Wrong room and very little crappy parking

    We got in late and left early, it was a place to sleep

    Stayed in December 2021

  • Reviewed: 20 December 2021

    6.0
    wondering if this place will be here next year
    • Leisure trip
    • Couple
    • Standard Motel Room
    • Stayed 1 night
    • Submitted via mobile

    The state of a once lovely resort..

    The young lady trying her best to make good of a bad management situation. managed to put us in a fresh clean room.

    Stayed in October 2021

  • Reviewed: 11 December 2021

    7.0
    Ideal destination for business and family vacation.
    • Business trip
    • Group
    • Standard Motel Room
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable room and secure parking.

    Stayed in December 2021

  • Reviewed: 2 December 2021

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Motel Room
    • Stayed 1 night
    • Submitted via mobile

    Pillow top on mattresses would ensure beds are a bit more comfy.

    Facilities under reconstruction so no breakfast provided but was informed of this in advance.

    Stayed in November 2021

Showing 1 – 25

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