50 Casuarina Way, 6743 Kununurra, Australia
#9 of 9 hotels in Kununurra
Guests' ChoiceBased on 265 hotel reviews
7.0Cleanliness
7.8
Comfort
7.9
Location
7.8
Facilities
6.7
Staff
8.6
Value for money
7.5
Free WiFi
7.5
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End of dialog contentReviewed: 21 July 2023
Michael
AustraliaThe Café offered excellent coffee and breakfast. Shame that there is not a restaurant on site as it is a reasonable distance from town. We walked each day into town across the park but in the evening we followed the road and it is a long dark road to any place where you can have a meal. We had dinner one night at the Pumphouse and when returning after 10pm by taxi the gate was locked. Some people sitting under a canopy reluctantly unlocked and opened the gate otherwise we could not have returned to our room. That was the only unsatisfactory experience in what was otherwise a very enjoyable stay. Good luck with any refurbishments you may do in the future.
Stayed in June 2023
Reviewed: 19 July 2023
Neville
AustraliaThere are no options for lunch, dinner or even a bar on site. This is a major issue as the property is located a long way from anywhere and requires a drive to get a feed or drink. Expensive and overpriced for the location and lack of meals and drinks.
Clean and tidy. Great breakfast. It’s much better now than it was was before.
Stayed in July 2023
Reviewed: 13 July 2023
Neville
AustraliaThe breakfast is great.
Stayed in July 2023
Reviewed: 10 June 2023
Ian
Australiano complaints.
the cabins were very comfortable. the security was first class the breakfast we had was wonderful, well presented and very enjoyable.
Stayed in June 2023
Reviewed: 31 May 2023
Tania
AustraliaI had breakfast included my deals and did not receive any for the 13 day stay. I had paid for mine and microwave was only placed in room on the lady 2 nights.
Anne and Layla were excellent and welcoming. chef was good food great cleaners were very accommodating and friendly. Thankyou to the staff.
Stayed in May 2023
Reviewed: 26 May 2023
Mike
AustraliaShower needs maintenance. Water pressure was very poor. A shower curtain or door is needed at the recess.
Very friend staff who attended willingly to a few extra needs. Room was clean and spacious. Location was lovely.
Stayed in May 2023
Reviewed: 25 May 2023
Rudgley
AustraliaGreat location, really lovely staff and management, quiet, lovely new cafe and outdoor dining, room was very clean and comfortable bed.
Stayed in May 2023
Reviewed: 16 May 2023
Karen
AustraliaConfusion from start to finish. Booked with choice of lake view. Then got email saying that would cost a lot more. On check in, stand in manager (?) Very friendly and helpful. Checked in then he said we could move to lake view with no extra charge. Two days later, irate call from hotel saying we couldn't park outside our room. The hotel had no operating restaurant as advertised. One reason we booked this one was as it was supposed to have on site restaurant. After leaving hotel got phone calls and messages saying we owed money. We didn't. They had our number of days marked incorrectly. This hotel has a lot of potential if managed correctly.
Lovely lake view.
Stayed in May 2023
Reviewed: 2 November 2022
Anne
Australiano shade cover
comfortable
Stayed in October 2022
Reviewed: 1 September 2022
Mark
AustraliaThe water pressure in the shower was not the best and the showerhead was terrible
the bed was very comfortable and the room was a good size having a full size fridge was awesome
Stayed in August 2022
Reviewed: 14 August 2022
Laurel
AustraliaNo continental breakfast as was stated when booking which was disappointing.
Extra large room, well equipped, comfy bed, good aircon and wifi. Quiet location. Short walk to the lakes edge for lovely views especially at sunset.
Stayed in August 2022
Reviewed: 12 August 2022
Graham
AustraliaThe toilet needed a good clean. The fridge was noisy and we had to turn it off at night to sleep. The outside light was on all night and the room was not dark. If you stay you need to be aware that you must have a car as there is no courtesy bus to town. The taxi charges a flat $25each way which adds a$50extra to your dinner bill. There is a path it is not considered safe after dark. Once the renovation is complete and the staff shortage issues sorted I am sure it will improve
Andrew was extremely helpful as were all the staff. The location by the laily pond gave us a great view . The room was comfortable.
Stayed in August 2022
Reviewed: 27 July 2022
Cat
AustraliaI requested extra bed - not delivered. Restaurant was closed so no breakfast included despite paying for it Pool was closed But above all, none of the staff we spoke to about these issues seemed to care. No apologies or offers of alternatives.
The view from the room was pretty spectacular. The Manager kindly gave us a ride to the airport when we left because the KNX taxis were unreliable - much appreciated
Stayed in July 2022
Reviewed: 19 July 2022
Jean
Australiathe aircon was very noisy
the property was great the free washing
Stayed in June 2022
Reviewed: 16 July 2022
Marian
AustraliaHad to keep the curtains closed as now sheer curtain to stop people looking into room. Sadly chef was in hospital so we had to find somewhere else to eat which proved difficult. Second night restaurant open for bookings only but offered take away. We had already eaten when we got back from our days outing.
Warm welcome. Room was fine with comfortable bed. Generous with milk, coffee etc.
Stayed in July 2022
Reviewed: 12 July 2022
Donna
AustraliaOops, see above.
Breakfast desperately needed. The food shortages in Kununnurra made things difficult, and town transport is expensive. I really did love the lagoon and the helpful staff.
Stayed in July 2022
Reviewed: 5 July 2022
Tai
Australiathere's 3 level of guests in the one compound.
environment of the resort
Stayed in July 2022
Reviewed: 3 July 2022
Gilbo
Australiaold
the views and helpful staff
Stayed in June 2022
Reviewed: 28 June 2022
Claire
AustraliaIn middle of building works so pool not open, garden a work in progress
Stayed in June 2022
Reviewed: 17 June 2022
Dave
AustraliaThe Natives had a noisy party with yelling arguing etc and a stay drunk walking through the rooms at night. But with t he door shut we could hardly hear them.
Location at the river is so pretty. We enjoyed walking around the grounds and would have loved to have had a swim to cool down. Maybe next time.
Stayed in May 2022
Reviewed: 23 December 2021
Bradley
AustraliaWrong room and very little crappy parking
We got in late and left early, it was a place to sleep
Stayed in December 2021
Reviewed: 20 December 2021
Ken
AustraliaThe state of a once lovely resort..
The young lady trying her best to make good of a bad management situation. managed to put us in a fresh clean room.
Stayed in October 2021
Reviewed: 11 December 2021
Rolf
AustraliaComfortable room and secure parking.
Stayed in December 2021
Reviewed: 2 December 2021
Selina
AustraliaPillow top on mattresses would ensure beds are a bit more comfy.
Facilities under reconstruction so no breakfast provided but was informed of this in advance.
Stayed in November 2021
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