Unit and location

Stayed in March 2022

Nothing

Breakfast was great really enjoyed it

Stayed in March 2022

The property is expansive, with activities available on the lake and a number of walking and riding trails to enjoy.

exceptional first class accommodation. The amenities were excellent also.

Stayed in March 2022

Restaurant closed for dinner

Views, breakfast and clean studio

Stayed in February 2022

I wanted to clarify a few things on the facilities and tried contacting the reception before I checked in. None of my calls were picked up and went to voicemails. Calls were returned 24 hours later and I was advised of staff shortages due to covid protocols. I wish this is the case and it is only an interim measure

Facilities within the resort was excellent. Good options for kids and family to unwind and relax. Lake canoeing, tennis, archery, bike tracks within the property was excellent. Swimming pool was heated and clean. The property was well kept. Applicances were of top notch quality. 3 samsung 40 inch hd TV with Bose music system. All kitchen appliances were of bosch make. Pans and pots were spic and span. Ample cutleries.

Stayed in January 2022

The on-site food could be better. We ended up preparing our own meals - the facilities and views from the chalet made this a great alternative to eating out.

On-site activities, mountain bike trails, chalet, proximity to Thredbo and Jindabyne.

Stayed in January 2022

Two slight downsides were 1) the coffee at the Larder wasn't great and 2) the massage was not that great either. I think both point to the fact that it is really hard to find experienced staff at the moment and that it is particularly hard to find staff in regional areas. I am certain that with more time, training and borders reopening that there will be improvements. I also observed that the older chalets are beginning to look quite dated now. I was worried about the safety of the upstairs apartments (travelled with two toddlers) so was relieved we received the room that we did.

We went in summer and were pleasantly surprised by the quality of the facilities and the townhouse we were provided. I was prepared for the worst having read some of the reviews on here but we were given a newer chalet which made us feel at home and relaxed all at once. Thank you so much for allocating this chalet to us. Breakfast was good. Dinner at Cuisine was excellent. Our kids loved all the activities. The staff were so lovely. We loved it and booked our next stay on the drive back to Sydney!!

Stayed in December 2021

No wifi in chalets which prevented any use of Netflix, Stan etc….Not many dining options, partly due to Covid restrictions.

Brilliant resort with modern chalets, loads of activities, beautifully presented. Great spa. Fabulous breakfast which was provided and extremely friendly staff.

Stayed in December 2021

Lots of steps inside and out.

The location and grounds are stunning. The breakfast was great. Our mountain chalet was spacious and comfortable. The bed was huge and very comfortable. Staff were professional and friendly.

Stayed in November 2021

Swimming pool.

Location. Recreation.

Stayed in November 2021

So far so good.

Lake crakenback is very nice and relaxing place.

Stayed in July 2021

BBQ wouldn’t start. No “booklet” about what the resort offers.

Great accommodation. Very spacious, everything you require for a stay. Great fireplace!

Stayed in July 2021

Bose sound system wasn’t easy to balance against TV speaker without losing definition or clarity of speech

Close to ski tube. Chalets we’re pleasantly large and made for a great family weekend. Great presentation and cleanliness were also appreciated.

Stayed in July 2021

Nothing

Stayed in June 2021

As usual in Australia service is not good. There is no service at all while your stay. The only contact we had was at breakfast and was very poor unless for the lady that served the table.personnel at the entrance of cuisine was rude. They have problems with their system every day to let us join breakfast. Breakfast by the way is very very poor, or English breakfast or a croissant. there is cereal for kids. and that it. let's say this is kind of a rental apartment with breakfast in a nearby restaurant, not a resort. Kitchen small appliances are very very poor for the price, not even a coffee machine? blender? even and Airbnb is better prepared.

The location is stunning and the chalet and installations are pretty good. the deers in the morning around the house were magical hot water is great

Stayed in June 2021

I honestly don’t know??

Breakfast was nice, served quick, big breakfast was nice. Location Over looking the lake was nice. All in all, great experience. The food from both cuisine and alpine larder were nice , especially the pizzas. The chalet we had was beautiful.

Stayed in June 2021

Was good

Stayed in June 2021

Restaurant not open during week so having to travel 15 minutes to get dinner. Accommodation was a long way from the lake.

Modern studio unit with everything you could need. Great open fire and heated tiled bathroom floor. Comfortable bed and great choices for the included breakfast.

Stayed in June 2021

Bacon was undercooked at breakfast everyday, which was a bit gross. The staff were so lovely, so I felt bad having to ask them to send it back to the kitchen to cook it more. Your wait staff at the breakfast service are delightful. Coffee machine was broken down in the café which was a bit annoying! Overall the grounds and buildings are pretty lovely.. especially the lake. Just a bit tired looking.. could do with a little freshen up. Playing golf with all the animal droppings everywhere was impossible... would suggest one of the team members clear it up each morning so the facilities could be enjoyed better. Literally thousands of wombat, duck and kangaroo poops on every inch of grass and green! And the bows and arrows for archery were a broken.. most of them have been retied and sort of fixed, but they need new ones. All the gold carts were broken too. Day spa experience was amazing. Best massage ever! And we got to see Wally the Wombat which made our 7 years old very happy! How cute, especially loved his mail box and letter writing set up.

Stayed in March 2024

Paid $400 a night for a property which didn't even have an air-conditioning. It was 28 degrees and no air cons. Facilities were a bit worn out. Thredbo resort is 15 minutes away from this place and it has better facilities and is closer to all activities.

Wild life around the resort was beautiful.

Stayed in March 2024

more variety on menu

Breakfast was excellent dinner disappointing as the Larder had no steak

Stayed in November 2023

Hello All , I stayed with my family of 6 (4 Adults and 2 children) in 2 x 1-bedroom chalet for 4 nights (Booking IDs 235110 and 236360). and were allocated Chalets 3A and 3B on Little Threadbo Road. Here are a few instances where the facilities and hospitality were really awful. We have taken photos of the same and shown them to the front office managers, Matt and Lauren. They didn't show any willingness to resolve these and heard everything with a flat face. Even the basic empathy for the 'customer in pain' is nonexistent. I have also attached photos for each of the items listed below. 1. The horrible steepness of the driveway scuffed the front and rear of my car badly. Response from Manager Matt :"We do not own the roads , so can not solve this , I am sorry . Park your car somewhere else ." 2. The lounge carpets were not clean and had dropping on them. 3. The carpet cleaning stick is full of dirt and hair. It made the carpet dirtier if used. 4. There was dust all over the furniture, like lamp shades, bedside tables, Shelves in the wardrobe, etc. Even after reporting it twice at the reception, no one from housekeeping showed up for a clean. 5. There was a severe fire hazard and injury risk due to broken/chipped furniture with sharp flakes ready to pierce your skin. A wood fireplace has no protection for the kids. (They should not have allocated this chalet in the first place, considering it was a family booking with young kids.) 6. A spider web hanging from the ceiling (not a good sight for an apparently 4-star facility). 7. Furniture was in a worn-out state with an uneven surface, a tear in the couch, dirt and hair sticking at the bottom of the legs, etc. No one cared to give them a basic wipe. 8. The balcony's wooden deck and outdoor furniture were covered with moss and dirt, were completely unusable and unhygenic. This was not the case for the adjacent balcony of the owner, which was perfectly clean.

Dinner at Alpine Ladder

Stayed in August 2023

rooms and bed and no A/C needs more street lights

food was nothing special

Stayed in July 2023

nothing was open. it rained during our stay so there was absolutely nothing to do. we planned to make use of the spa and do a yoga class, but both were closed. we left a day early and had to pay for accommodation again.

nice location, the grounds are lovely, nice walking and cycling trails

Stayed in April 2023

missing a few basics which would make a short trip more comfortable. the resort is looking quite tired in places - the dining room could do with a facelift or upgrade.

location - air conditioning a bonus in summer,

Stayed in January 2023