4 Government Road, Oak Flats, 2529 Shellharbour, Australia
#16 of 24 hotels in Shellharbour
Guests' ChoiceBased on 1057 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
8.3
Facilities
7.9
Staff
8.6
Value for money
8.2
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2023
Carole
AustraliaClean Room, good location.
Stayed in September 2023
Reviewed: 25 September 2023
Jackie
AustraliaReally bad smell in bathroom of room 13. Had to have the exhaust fan on 24/7 but smell still really bad, couldn’t leave window in bath room open when not in room or over night as there was no screen on it. Had to ask for TP as they only put in 1 roll and the roll that was already on the holder which was almost empty for 2 ppl for a 3 night stay. Had to wait longer for room to be ready- lady manager said she would shout us a round of drinks for the inconvenience next time we were in the bar then we never saw her again so that never happened.
There is no breakfast as pub only opens at 10am Location was good for us close to our friends, close to shops Room had what we needed other than TP Food in restaurant was tasty
Stayed in September 2023
Reviewed: 21 September 2023
John
AustraliaNo breakfast
Excellent the staff were very good
Stayed in September 2023
Reviewed: 21 September 2023
Louise
AustraliaNothing
No breakfast
Stayed in September 2023
Reviewed: 18 September 2023
Colin
AustraliaLocation the only thing no breakfast facilities 
Stayed in September 2023
Reviewed: 18 September 2023
Stephanie
AustraliaThere was dead fly in the fridge, a weird stain on the chair and I don’t know if I was using the SMEG coffee pod machine wrong but the coffee wasn’t drinkable.
Cheap and the bed was very comfortable.
Stayed in September 2023
Reviewed: 15 September 2023
Pasfield
AustraliaVery clean and the meals are great. Staff is very helpful
Stayed in August 2023
Reviewed: 13 September 2023
Rogers
AustraliaNothing
Helpfull staff, especially the lady who booked me in , after I booked the wrong date. Thank you
Stayed in September 2023
Reviewed: 13 September 2023
Meitty
AustraliaNothing to say, all good
Near my best friends place
Stayed in September 2023
Reviewed: 12 September 2023
Cheryl
AustraliaThe view of the lake
Stayed in September 2023
Reviewed: 11 September 2023
Franco
United KingdomNo breakfast
Very comfortable
Stayed in September 2023
Reviewed: 9 September 2023
Bassett
AustraliaLighting in the room was poor
Best bathroom ever in a motel
Stayed in September 2023
Reviewed: 8 September 2023
Bridget
AustraliaNothing
Mostly everything was well done and very professional and I would like to thank all the staff.
Stayed in September 2023
Reviewed: 7 September 2023
Corliss
AustraliaSeriously, nothing.
Clean room, comfortable bed, ample size with a window I felt could safely be left open at night because there was heavy-duty screening. Nice, quiet surroundings conducive to uninterrupted sleep.
Stayed in September 2023
Reviewed: 5 September 2023
Terri-ann
AustraliaThe room and facilities were clean, comfortable and maintained well enough
Stayed in September 2023
Reviewed: 3 September 2023
Eve
AustraliaLocation was great for us The hotel was great Staff was excellent
Stayed in September 2023
Reviewed: 1 September 2023
Rod
AustraliaRoom was very dark and needed lights on during the day. if window blind was opened there was no privacy. Very noisy people in unit next door…..loud tv, doors slamming. Tap at hand basin was loose and moved around when water temperature changed. One wall light not working.
Rooms recently refurbished, clean and comfortable
Stayed in September 2023
Reviewed: 31 August 2023
Kimberley
AustraliaA great stay with newly renovated rooms
Stayed in August 2023
Reviewed: 31 August 2023
Ann
AustraliaNothing
Comfortable bed, nice new bathroom, staff lovely
Stayed in August 2023
Reviewed: 30 August 2023
Rob
AustraliaOnly one lounge chair in the room
Comfy bed. Clean room and bathroom
Stayed in August 2023
Reviewed: 28 August 2023
Jeff
Australiagood size room
Stayed in August 2023
Reviewed: 27 August 2023
Megan
AustraliaNeeded one more towel rail in the bathroom.
The room had been fully renovated in the previous 12 months and was very comfortable. Good bathroom, very efficient heating, comfortable bed.
Stayed in August 2023
Reviewed: 20 August 2023
Mark
AustraliaClean and comfortable and nice rooms.
Stayed in August 2023
Reviewed: 14 August 2023
Samantha
AustraliaShower water pressure was very low.
Great location, offered very late check in, clean and modern.
Stayed in August 2023
Reviewed: 9 August 2023
Wayne
AustraliaJust refurbished. Great staff and hotel was brilliant, shame no breakfast menu but I will survive. Will be back .cheers
Stayed in August 2023
Costa Calma, Spain
Cassano dʼAdda, Italy
Kas, Turkey
Ho Chi Minh City, Vietnam
Montpellier, France
Agrigento, Italy
Madiun, Indonesia
Negombo, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content