Cleanliness of the carpets and furniture. the ottoman was falling apart.

how close it was to the tram systems and supermarkets

Stayed in April 2024

Cleanliness of the carpet and shower

The location

Stayed in February 2024

Carpets are stained Shower pipes squealed and had to run kitchen sink at same time as shower Needs a good clean Received instructions to late and had to find accommodation else where for the first night-request has been made for refund of first nights accommodation

Location

Stayed in February 2024

There was a lot of previous damage and I worried about getting my bond back. Also we didn’t have access to the pool and gym. It took 10 days to get my bond back

The location

Stayed in January 2024

Had to pay a $300 deposit (direct debit) for the key fob of which there was only one. It has been one month and we still have not received our deposit back. Impossible to get in touch with the owners with regards to this. Check-in instructions long winded and difficult - provided us with the wrong code etc. Great apartment but this is a major downfall.

The location was perfect! The space was very comfortable for two people

Stayed in November 2023

The carpet was dirty with stains and marks in both the living room and bedroom, and both the kitchen and bathroom sink taps' pressure was way too high, also this is more of an issue with the building but only 2 lifts (3rd one was closed) in a 45 level building in the middle of the CBD is just not enough - be prepared to wait for ages if you're unlucky Our main complaint was that the bathroom light didn't work - we messaged the host and they replied apologizing saying it would be fixed soon but it didn't get fixed during our trip so we had to bring in a lamp and use our phone flashlights :( I feel like ensuring all the lights are working is the bare minimum for hosting (especially for the bathroom which doesn't even get any sunlight during the day unless you keep all the doors open, even then it's not bright enough), so this was really disappointing Also, the deposit refund took way longer than they said it would - I filled out the refund form the day we checked out (as requested) and was promised to receive my refund within 3 business days. However that did not happen, I messaged them on booking.com after a week and received no replies, then reached out again a few days later via texting the number they provided and was finally sent the refund (8 business days later!) - so don't worry, you will get your refund but just really slowly and requires a LOT of reminding :(

Amazing location, key pickup + return processes were easy and convenient, fast replies on booking.com before + during stay (but not after), pool and gym upstairs were pretty nice too

Stayed in September 2023

Dirty carpets, stove tops not working

Good location

Stayed in July 2023

The apartment is not well maintained. The carpet is dirty, burnt and threadbare in places. Bathroom tile grout is tired and mouldy/dirty. Kitchen floor tiles are badly cracked. The bathroom extractor fan didn't go, but management did say they'd fix it. The queen bed was very firm and had only a thin blanket. The heating was sufficiently warm to sleep comfortably though. Only 3 of 4 gas hobs was working and the electric ignition got stuck on when we tried to light it. Management said they'd fix it though...

Location was the best thing about this accommodation.

Stayed in July 2023

I was disappointed as I found a dark brown/red stain on the quilt cover of the main bed (unsure what it was), when the bed sheets were turned back there was long brown hairs on the sheets. I felt uncomfortable sleeping in the bed as I was unsure of its cleanliness. The lounge had several stains and the carpet also had several stains, a burnt hole and an iron burn print. The bathroom tile grout appeared dirty. The bathroom and kitchen sink taps when turned on the pressure was high, so water flew out hard and fast on the bench/mirrors. The kitchen cupboard door under the sink had a broken hinge which made accessing the bin difficult. Getting the keys for the apartment took 45 minutes, the email with information had two set of instructions for check in and check out. It was a very long email and the pictures were at the and which I didn't notice till after check in.

The apartment is in a good location. The host was helpful over the phone when trying to help us locate the lockbox.

Stayed in July 2023

we walked in at 5:30/6pm and found room had not been cleaned from the last visitors eg, bed looked slept in, dishes used left on benches and half bottle of wine left on counter. The beds were very uncomfortable.

perfect location for what we were looking for in this trip, loved the pool. very thankful that after we notified the owner he did come and clean up the room and ask if needed anything more.

Stayed in May 2023

Unable to access the facilities due to not being given the access card. Also reached out to host multiple times regarding this and no answer or card provided. The place could do with a deep clean in the bathroom area.

Location was good

Stayed in June 2024

Absolute no support for the pool and gym facilities during 7-night stay. Very disappointed

Great location

Stayed in January 2024

Just don’t book this accommodation, they requested you to provide a bond (300aud) for security. And they said they will provide a form to fill out the refund details right after u check out. But in fact they never do so, they will not reply or respond to any of the messages after u check out and there is no way you can get back the bond.

The location

Stayed in December 2023

Sadly the keys were not available in any lock box, apparently the cleaner took them accidentally, we then waited close to an hr to gain access at 7 pm. The shower literally screamed if you tried to use it, the lights needed replacing, bedding is stained and dirty washing was left in the laundry trough. Communication is terrible, once they have your money they have no intent to return it. We are still waiting for our $300 deposit 20 days later and have no response when we try to contact, they claim it's returned within 3 days but I'm sure they will leave it until you give up if possible.

We loved the pool and location

Stayed in October 2023

The definition of Luxe - expensive and of high quality; luxurious. This was so far from a luxe! When we arrived in the dark, the bathroom light wasn’t working and a light in the kitchen not working. Messaged the contact the next morning and they said it would be fixed the next day. We got back from a full day out (8pm) light not fixed. Call the contact and they did come and fix it at 9.30pm (we had to keep our kids awake so they could do it and their beds are in the main living area. Was told there would be tea and coffee and there was none. Dirty dish cloth in the sink. No dishwashing tablets (we had to buy some). Pots and Pans all burnt and scratched - contact agreed to replace them and get anything else we needed which we thought was great. Replaced them with equally scratched pans and one was even dirty. There was no chopping board and not enough glasses for all 4 of us. There were marks and stains all over the carpets. Wifi didn’t work properly. Beds were very uncomfortable. Filled out the requested bond return form and was told 3 days for return of payment. It took several messages with no reply. A message to Booking.com and a call to Booking.com to get our bond back 18days later. There was also no information about anything in the apartment. Not even an evacuation plan or what to do in an emergency. There was work being on on our level during our stay that we weren’t aware of. Location was the only positive.

Location was perfect. Check-in and Check-out was easy. Unfortunately that was it.

Stayed in October 2023

Toe nail on the couch Hair and dust everywhere I rand the mangers for support they told me had wrong number Dishes in cupboard unwashed Very disgusting and filthy place I never stayed for second night

Nothing

Stayed in October 2023

Just need accurate instructions on key return and wifi password setup.

The location is excellent. The staff is helpful, though there may be some issues with facilities.

Stayed in August 2023

The description of the key location was slightly different on the email instructions I was given. The keypad lock is actually across the road. The property is not very clean. Despite I message the owner via the booking.com system asking for the wifi password, there was no answer so I didn't used the wifi at all. A few days prior to my arrival, via booking.com message, I was asked to pay a security deposit $300 which I paid. The day prior to my departure, I received a message asking me to fill in a deposit refund form which I immediately emailed back. 8 days after checked out, I still haven't received my deposit refund despite my 2 messages to the property via the booking.com message system. The email stated the refund will take up to 3 days but this is more than a week now.

Location is good and as per advertised.

Stayed in June 2023

Tea and Coffee would have been a nice touch but it didn't spoil our stay. Picking up the key should have been simple but photo of key box looked like it was a large box so it was a little bit hard to find but only a minor hiccup.

Clean and functional and very comfortable. Plenty of room for 2 people. Communication with management was very good and queries were immediately answered. Easy check in once I found the key.

Stayed in May 2023

could use some fixing (little things here and there were broken), damp sponge (and looks mouldy) so we can’t use it to hand wash the dishes but they do have dishwasher (didn’t use it though). toilet paper can be better quality (very thin and quite rough). no free to air tv (aerial cable can’t be connected)

central location, good facilities (pool and gym), nice and comfortable room, and comes with Netflix too, useful to kill boredom (but you’re in the city, so unlikely you’ll get bored)

Stayed in March 2023

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Stayed in July 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in September 2023