5-19 Palm Avenue, Surfers Paradise, 4217 Gold Coast, Australia
#96 of 881 Holiday rentals in Gold Coast
Guests' ChoiceBased on 58 apartment reviews
9.0Cleanliness
9.1
Comfort
9.1
Location
9.6
Facilities
9.2
Staff
9.3
Value for money
8.9
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 10 May 2024
Verity
AustraliaThe apartment was very nicely renovated. Would definitely book again
Stayed in May 2024
Reviewed: 29 April 2024
Andrew
AustraliaThere was a construction right next to the building across the street but it was not too loud to be honest.
The unit was spacious and facilities were great. We needed an indoor heated pool for our kids to swim and we got it with some good rest for us too.
Stayed in April 2024
Reviewed: 19 March 2024
Trish
AustraliaOn site food was expensive. The big outdoor pool isn’t that heated so wasn’t appealing for young children.
The apartment was Spacious, clean, well stocked for holiday makers. The complex had multiple pools and spas, and catered to all people and weather. This place was perfect for kids. The kiosk in the pool area and onsite Thai made getting food easy.
Stayed in March 2024
Reviewed: 28 October 2023
Danny
AustraliaSpacious and clean, central to everything, great amenities.
Stayed in October 2023
Reviewed: 28 August 2023
Jennifer
AustraliaWe had a fantastic stay, the apartment exceeded our expectations and the kids are already asking to go back. Facilities were fantastic, apartment was clean with everything we needed included. The communication with our host was amazing and it made our stay just that little bit more relaxing. I have already recommended to friends and we will return.
Stayed in August 2023
Reviewed: 15 August 2023
Raymond
AustraliaNothing
Everything was amazing.
Stayed in August 2023
Reviewed: 6 April 2023
Danni
Australiacold main pool always cold
convenience
Stayed in April 2023
Reviewed: 29 March 2023
Sheridan
Australiai can’t walk far, so few blocks from the cbd but other than that nothing we didn’t dislike.
great little apartment. aircon in all rooms which was fantastic. three pools.
Stayed in March 2023
Reviewed: 24 March 2023
Anna
AustraliaExcellent location, great views and great facilities!
Stayed in March 2023
Reviewed: 16 March 2023
Anna
New Zealandkitchen utensils weren’t clean, showers weren’t clean, no face cloths
loved the location and pool area for the kids apartment was spacious
Stayed in March 2023
Reviewed: 6 January 2023
Lina
AustraliaThe mattress was little bit hard
Nice and clean
Stayed in December 2022
Reviewed: 18 December 2022
Nancy
AustraliaNo buffet breakfast in complex.
We had a perfect stay in this beautifully modern 2 bedroom, 2 bathroom apartment on the 14th floor. It surpassed our expectations. Everything was spotlessly clean. The apartment was the perfect size. All appliances worked well. Individual Air-conditioning and fans in every room. TV'S in every room. 2 balconies. The main balcony was a great size with a perfect view. When it rained, we never got wet. Crown Towers as a complex was superb. Pool areas magnificent and open till 10pm everyday. The Host was very friendly and easy to communicate with. Will be back again.
Stayed in December 2022
Reviewed: 15 November 2022
Amuthini
AustraliaMore airbnb style than resort (starter pack of shower gel, toilet tissue was provided). When making a reservation through booking.com, I assumed these would all be provided. Coffee table was dirty and couch could do with wash/stain removal. Otherwise place was all clean!!
The large living space was great!!! Made a big difference to our stay. The facilities at the resort is amazing for young kids. The cafe by the pool is great for morning coffees/breakfast. The living space is fresh and modern. The bathrooms are older, but as expected so not an issue for us.
Stayed in November 2022
Reviewed: 24 October 2022
Andrew
AustraliaThe only issue for us was Netflix etc was not included and we needed to sign in with our own personal account. We stayed in lower budget hotels, resorts and air bnb accommodation where this is always included. I would expect this to be the standard with all bookings these days.
For families this hotel should be added to your list. The facilities at the hotel were fantastic for the kids as well as us parents. The pool facilities are the best I have experienced on the Gold Coast. The outdoor lagoon swimming pool was great for laps along with the real beach sand and a large outdoor spa. Besides this is a pirate ship with waterslide and a cafe for breakfast and coffees. The indoor pool is heated and protected from the rain and wind with an additional spa bath, fitness center, sauna and steam room. There is also a games/arcade center inside for hotel guests. Our room was HUGE with a very large lounge and dining area, kitchen, laundry, sitting area, two large bathrooms, bedrooms, walk in wardrobe and two balconies. Plenty of space for everyone. Parking was also easy to access and the lifts are extremely fast.
Stayed in September 2022
Reviewed: 1 October 2022
Alana
AustraliaWe have nothing we didn't like!
We loved the generous size of the clean apartment. It was comfortable to relax in and plenty of room for a family to have their own space and also spend time together. Great views of the beach and city. We enjoyed views of the ocean from the master bedroom while our children enjoyed the 'night light' from the city view from their room. The location was perfect, just a quick walk to the beach, shops and restaurants. The pools are fantastic for families - something for everyone and for all different swimming ability levels. Not to mention multiple pools and spas heated so they could be enjoyed all day from early til very late and not too crowded due to the size and options available. Easy and fast contact for any booking enquiries and no issues getting the keys on arrival. We will definately be coming back.
Stayed in September 2022
Reviewed: 31 August 2022
S-raines
AustraliaApartment was a private rental and not apart of the Mantra group, meaning reception wouldn't assist us in the event we required anything, including baggage storage on our day of departure so we were stuck with our luggage prior to our PM flight home which was inconvenient as we discovered this upon our arrival. Mattress was too firm for our liking.
Good 2 bed 2 bathroom apartment, fully self contained. Easy walk to just about everything. Supermarket, restaurants, etc and a tram stop just out the door. Common areas, pool gym etc were all good. Host was helpful with a late check out and excess garbage bags. Apartment was clean and well set up with a good kitchen, dining and lounge area + balcony. Main bedroom has ocean views, the other looks towards Surfers Paradise.
Stayed in August 2022
Reviewed: 25 July 2022
Belinda
Australianothing
ocean view and heated kids pool
Stayed in July 2022
Reviewed: 10 July 2022
James
Australiait took us a bit to find the allocated parking spot .
It was one of the best places we have stayed in on the Gold Coast for views and room size . great for a family, so close to everything .
Stayed in June 2022
Reviewed: 7 July 2022
Anjana
Australiaold utensils
location
Stayed in July 2022
Reviewed: 20 June 2022
Sharon
AustraliaThe apartment was fabulous, very clean and spacious. Two bathrooms and a TV in each bedroom. Great views. Highly recommended
Stayed in June 2022
Reviewed: 16 April 2022
Marcella
AustraliaBeds were uncomfortable.
Excellent location. Mary was easy to deal with and check in couldn't go smoother. Property is large and easily accommodated a family with room to spread out. Pool was fantastic.
Stayed in April 2022
Reviewed: 30 March 2022
Sandy
Australiabeds were a little hard.
clean and modern and contained everything we needed. facilities were amazing for kids.
Stayed in March 2022
Reviewed: 19 March 2022
Hafiz
AustraliaSwimming Pool and Thai restaurant
Stayed in March 2022
Reviewed: 28 February 2022
Tracy
AustraliaNothing we didn’t like.
Had everything we needed and more. Spacious, great facilities for the children with waterslide, secret cave, spas, games room and pool kiosk with hot food. Parking included. Clean, modern furniture, huge windows for the view. Friendly good communication for check in and out. Quiet building considering it’s in the middle of Surfers Paradise.
Stayed in February 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content