Air circulation had issues. We got a lot of cigarette smoke smell and cooking smells in the toilet. The kitchen could do with an upgrade . Sofas need better cushioning. They should offer room clean up service atleast once in 2/3 days.

Very well located and great access to various spots in the city. Large room. Comfortable beds. Clean and modern toilet. Very quiet and private place.

Stayed in May 2024

we were cold at night and had to combine blankets/ doona from the two beds onto the queen bed we slept in. we looked in cupboards for extra blankets but there were none. Mentioned this to staff in the office and they said they would rectify this.

Layout of the 2 room apartment. Bedroom was well separated from the lounge/living area. Was located right in the heart of the CBD with lots of tram services very close.

Stayed in May 2024

If your only sleeping in your room, then the lack of view won't worry you.

The location was fantastic, The Manager was very helpful with us needing to park our van onsite for 3 days. Comfy beds, very spacious. Very good value.

Stayed in May 2024

The room wasn't cleaned/tidied at all during my stay

Stayed in May 2024

Misleading, was not informed that it shared the same location as Mantra at Little Bourke.

The room was spacious, with separated area for cooking & dining, and bedroom. Kitchen was adequately equipped to prepare simple meal. Condiments like oil, salt and pepper were not provided, but that’s wasn’t an issue for us. Bathroom was very spacious, stall for shower and bathtub. Toiletries like shower gel, shampoo, conditioner, hand was, and lotion are provided.

Stayed in May 2024

Our room 315 was right next to the plant room which was very noisy. The pillows were very high and hard which made it difficult to sleep.

The suite was very spacious and clean. The location was terrific. Walking distance to all points of interest.

Stayed in May 2024

The customer service was confusing as the hotel reception and online service were different people with different information. But they are really nice and have quick replies so all good.

The room was clean and had all of the facilities that one needed. A big bathroom with all kinds of soap and it had towels. Short walk to the CBD, train stations, tram and bus stops, and the Library. Would recommend!!

Stayed in May 2024

N/a

Perfect location to explore Melbourne. Quite room. Reasonably priced. Comfortable bed. Lovely staff.

Stayed in May 2024

No Reception & House keeping staff 24X7

Location

Stayed in April 2024

The room was very very dark and and the only windows in the place looked directly onto offices, so you had to keep the curtains shut.

The reception staff were great

Stayed in April 2024

nothing

N/A

Stayed in May 2024

This hotel was a great find and there was nothing that I would change.

The location was excellent and only a 12 minute walk from Southern Cross station. The unit itself was self contained with a large living area, kitchen and fridge. The bed is a king size and very comfortable. I was surprised to see a bathtub in the bathroom. Woolworths and Coles were less than a 10mins walk, so I bought some essentials such as cereal, bread and milk. I had lunch or dinner at many of the restaurants or hotels, which are a few minutes away. The hotel is located in a very quiet area far enough away from the busy end of Melbourne. There was no passing traffic and no noise, yet it was so close to many of the restaurants, hotels, casino and Marvel stadium. These are all walking distances of no more than a 15 minute walk.

Stayed in May 2024

No coffee making facilities in the room.

Great location. Clean and comfortable.

Stayed in May 2024

Information for payment was givn on Booking site and it was not sufficient. I need to call the office to receive a e-mail and complète a gain the information for payment !

Good location

Stayed in April 2024

It’s not what we didn’t like about property it was very find to find its location

Very spacious and comfy

Stayed in April 2024

Rooms a little too dark needs more lights

location was excellent

Stayed in April 2024

Great location, spacious two bedroom apartment

Stayed in April 2024

Was well set out plenty of room to move.

Very roomy , not crowded in a small area fantastic

Stayed in April 2024

There is no reception, it’s like an air b n b style, can’t get ahold of anyone, they are in another country so English is very little. They didn’t know were car park was, couldn’t get any help if was after 6pm, needed help to get out to car park, had to go up and down 8 levels to a room to ask for help from a “temporary” reception room. It’s like an air b n b within a hotel. The set up needs MAJOR work. They ask you to pay from a random website, can not pay at hotel, as no proper reception. The whole thing was the most bizarre experience to be honest.

Location was good, room was beautiful and clean, and lots of space.

Stayed in May 2024

Staff, upkeep, facilities No reason for changi g linen 1, week Had to complain constantly to get a clean towel A full kitchen at $700 extra, bar fridge ? No coffee machine, TV was not connected to Internet, no WiFi, changed locks, locked a sick patron outside, refused a 2nd swipe card...list of complaints to long to list here

Location

Stayed in May 2024

The receptionist and online staff seem belong to different teams. They didn’t communicate and follow up the customer’s information.

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Stayed in April 2024

No signage at hotel (need to enter via the Mantra Hotel). No reception: needed to call someone in WA on arrival. Despite being assured our luggage could be held until check-in, had to push this on arrival. No dining area in room (despite kitchenette). Air con very slow to heat up. No door between living & bedroom in “Family Suite”.

Lovely, spacious family room. Very clean. Excellent location.

Stayed in April 2024

Huge room and great value for money. Will be back.

Stayed in April 2024

Staying at this property was an absolute delight! The room was impeccably clean, making for a comfortable and refreshing stay. Its prime location in the heart of the CBD was simply unbeatable, offering convenient access to everything I needed. Moreover, the price was incredibly competitive, considering the quality and convenience of the property. I couldn't have asked for a better experience and would highly recommend it to anyone looking for a fantastic stay in the city.

Stayed in April 2024