4-10 Victor Road, Brookvale, Brookvale, 2100 Sydney, Australia
#191 of 325 hotels in Sydney
Guests' ChoiceBased on 2031 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.4
Facilities
7.9
Staff
8.6
Value for money
7.7
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Adam
AustraliaWater pressure in the shower was poor
Stayed in May 2024
Reviewed: 9 May 2024
Cassandra
AustraliaThe kitchen as you walk in is overbearing with the smell wafting as you enter and walk down the hallway. Is the only think from a design out of view. Should be out of site and no smell.
Stayed in May 2024
Reviewed: 7 May 2024
Jennifer
United Kingdom$20 for parking. I parked in the street.
Location was perfect for my visit. Good value compared with other accommodation in the area. Good buffet breakfast but you must be early.
Stayed in May 2024
Reviewed: 5 May 2024
Kate
AustraliaWater pressure was not great and the room I had the window did not close properly. I needed to change rooms as it was freezing but staff promptly arranged this for me.
Properties clean neat and tidy - visually a little run down.
Stayed in May 2024
Reviewed: 4 May 2024
Gillian
AustraliaI don’t like no cushion in the rooms and bed being pushed so close to wall with no room for lamp and 2nd bedside table! I paid for an upgrade and yet I’ve had a bigger room before… with no additional payment! Price was more expensive than I’ve paid before
Clean. Good new fitout.
Stayed in May 2024
Reviewed: 4 May 2024
Michael
AustraliaSeem to.put prices up with footy is on
Stayed in April 2024
Reviewed: 3 May 2024
Jennifer
AustraliaDidn’t have time- had to leave early
Stayed in April 2024
Reviewed: 2 May 2024
Eiline
AustraliaStaff were not friendly. Did not help when asked about parking cost. Where rude to another person who was asking why housekeeping didn’t service her room. Didn’t listen to what she was saying and continued to ignore what she was saying.
Location was good for what we needed
Stayed in May 2024
Reviewed: 1 May 2024
Derek
AustraliaBreakfast wasn’t too good, was never any food or utensils ready
Stayed in April 2024
Reviewed: 1 May 2024
Rod
AustraliaHow you bump the prices up for manly home games, I’ll be looking to seek another place to stay
Location
Stayed in April 2024
Reviewed: 1 May 2024
Andrew
AustraliaLog in type
Close to league facilities
Stayed in April 2024
Reviewed: 30 April 2024
Andrew
United KingdomLocation, facilities, staff ver friendly and helpful. Nice welcoming reception area
Stayed in April 2024
Reviewed: 29 April 2024
William
AustraliaPaying an additional cost for car parking
Convenient location for our personal requirements
Stayed in April 2024
Reviewed: 24 April 2024
Michael
AustraliaExcellent
Stayed in April 2024
Reviewed: 23 April 2024
Gim
AustraliaNo dinner available on Sunday night due to running out of stock??? Very inconvenient seeing my partner struggles to walk. Being overcharged wasn't good.
The well lit open room for meals, meeting people etc. Francesca was very attentive and helpful. Always watching to check if anyone needs assistance with anything. She also picked up we were overcharged for an extra breakfast. Very good of her, not good from the hotel.
Stayed in April 2024
Reviewed: 23 April 2024
Dorothy
Australiabit sparse- nothing special
brekky expensive for offer- bed was fine- everything wa "fine" for 1 or max 2 nights.
Stayed in April 2024
Reviewed: 22 April 2024
Alex
Australiacould do with an upgrade, cracked tiles, grout was discoloured, noticed some of the doors in the corridors were old and chipped paint etc.
Room was comfy, that kind of thing, I have been coming to the hotel for a while and Mercure have elevated it but still need some upgrades, The foyer and staff are all excellent,.
Stayed in April 2024
Reviewed: 22 April 2024
Nadine
AustraliaWe were unable to get early checkin.
clean comfortable room and friendly staff.
Stayed in April 2024
Reviewed: 20 April 2024
William
AustraliaTowels were very short on had to ask for new towels after 3 days use Not replaced with clean towels each day
Great place to stop public transport at the front door just about
Stayed in April 2024
Reviewed: 15 April 2024
Patricia
AustraliaIthink our room is ready for refurbishment no.103
I never stayed for brecky although it smelled terrific I did have a breckfast appointment.
Stayed in April 2024
Reviewed: 14 April 2024
Jillian
New ZealandLack of personal service
Close to Manly and northern beaches
Stayed in April 2024
Reviewed: 13 April 2024
Melissa
AustraliaNice, clean, good location with plenty of parking onsite , reasonably priced for Sydney
Stayed in April 2024
Reviewed: 11 April 2024
Andrew
Australiathe TV and remote wasnt working probably - best to have these items checked before new arrivals.
Bathrooms could do with a refresh, rest all good
Stayed in April 2024
Reviewed: 10 April 2024
Linda
AustraliaProximity to 4 Pines Park
Stayed in April 2024
Le Grau-du-Roi, France
Schiltigheim, France
Benidorm, Spain
Matera, Italy
Guymon, USA
Kdyně, Czech Republic
Kalaw, Myanmar
Agios Spyridon Corfu, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content