Having to walk outside the hotel to entry the leagues club

Stayed in December 2023

The bathrooms could have done with a bit of bleach or something - also know it wasn’t 100% clean as my daughters found a packet of biscuits behind their lounge as soon as the walked into the room

Very convenient location with great attractions nearby

Stayed in January 2024

The fact that the door between panthers and the hotel shuts way to early and you have to walk right around .. I mean you can only get through with the key so I don’t see why it’s closed

Clean Price was good for the two nights

Stayed in December 2023

Location and price

Stayed in January 2024

the beds are hard as a rock and being 6 months pregnant, even with pillows and cushions of my own, didn’t help.

the location is very convenient

Stayed in December 2023

Need microwave for food warming

Stayed in January 2024

When we arrived they gave us the wrong room but they were quick to change it when asked to

Had everything there that we needed friendly staff

Stayed in December 2023

Pool Some staff

Food from the restaurant

Stayed in December 2023

Clean room Comfy bed Fantastic location close to lots of meal and entertainment places.

Stayed in January 2024

Comeing home

Shop was near by and restaurants

Stayed in December 2023

Bed very lumpy

Breakfast was excellent location fantastic

Stayed in December 2023

Staff could have been a little friendlier.. sorry :( Maybe they weren't having a good day...

Location, clean, convenient, comfortable

Stayed in December 2023

Not much, everything was great. There was no secure undercover parking, had to park in a public car park in the open, but seemed safe enough.

Comfortable rooms right next to the Penrith Leagues Club, which had entertainment of all sorts for all ages. Lots of places to eat, lots to do, could happily spend a long weekend well entertained there. If you didn't feel like going out several of the restaurants in the Penrith Club could be delivered to your room via room service.

Stayed in December 2023

The shower water ran right throughout the toilet area. Also the aircon was a bit erratic..

Easily accessible and well located for our purposes

Stayed in December 2023

Very minor observations- Rooms are starting to look dated and the outdoor pool area needs some love.

Great location. Pillows are great. Bed was comfortable and completely suited our purpose.

Stayed in November 2023

I was assured multiple times through the week to become a member to ensure access once I returned from the game. I returned from the stadium in plenty of time and was refused through the entrance for hotel guests which I was told to use. Devastated.

Everything I needed for the grand final weekend as I headed to the game. Glad we won or it would have been a sombre return to my accommodation 😆

Stayed in October 2023

Laundry facilities didn’t work, no upgrade or discount available. Rooms showing age and bathroom could have been cleaner.

Convenience.

Stayed in October 2023

I was unable to connect my phone to the TV

Perfect location.

Stayed in December 2023

Location to the club where we were seeing a show

Stayed in December 2023

Air conditioning in room very noisy and unable to turn off.

Stayed in December 2023

Nothing. Everything was good. The bathroom was a little pokey but clean.

Clean and comfortable room, budget friendly, easy check in and out process, close to lots of dining options for a quick stay. Ground floor room with a view over the oval at the back of the property.

Stayed in December 2023

pillows

very comfortable

Stayed in December 2023

Beds

The staff were really nice! The beds not so much.

Stayed in December 2023

When we checked in the lady who checked us in was a little unfriendly. We had to confirm our breakfast the next morning and then had to go back to the front desk later a spoke to a very friendly young lady who we asked when check out time was and where to go for breakfast. She also gave me more milk for the room. It would have been a better experience if we didn't feel like an inconvenience to the women who checked us in in the first place.

Beds were really comfy, but I would take my own pillows next time as they were not supportive at all. Great location.

Stayed in December 2023

Would have been good to have bigger glasses as i get thirsty in the night and these were thimbles. Some cutlery so you can dine in from other restaurants would have been good as well.

Plenty of places to eat. The relationship between the Mercure and the Panthers complex was not really well explained eg Outback Steakhouse is part of the Mercure complex but not in the Panthers complex. Booking system was being replaced and staff had trouble with it. Staff were accommodating re my request to have our sheets changed first during the day as my partner had surgery and wanted clean sheets.....I found a tissue in my bed I had accidentally left there in the morning and it was at my feet the next morning which would indicate the sheets were not actually changed, just the beds made up...

Stayed in December 2023