2090 Broke Road , 2320 Pokolbin, Australia
#30 of 34 hotels in Pokolbin
Guests' ChoiceBased on 1565 hotel reviews
7.6Cleanliness
8.0
Comfort
8.2
Location
9.2
Facilities
7.7
Staff
8.3
Value for money
7.5
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Debra
AustraliaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 16 May 2024
Genna
Australiano complaints
room was large, clean and quiet. good location
Stayed in May 2024
Reviewed: 15 May 2024
David
AustraliaThe effort of lugging the luggage up the stairs was not compensated by the view from the balcony.
The check-in and check-out. Dinner at the restaurant and room service. The room was clean.
Stayed in May 2024
Reviewed: 12 May 2024
Niyati
AustraliaSome staff were lovely and gracious, others had attitude. The place could use a facelift, some of it feels a bit dated.
Comfortable and quiet property, the kids loved the pool and spa and it was very handy to the Megacreatures exhibit and mini golf. The bar had a turntable and pool table which was fun. Good breakfast too.
Stayed in April 2024
Reviewed: 8 May 2024
Julie
AustraliaThe only negative was no under cover parking in the wet weather.
The location was very central to exploring the Pokolbin region. The facilities were good but rainy weather stopped our use of the pool area, tennis, etc. The lobby area with the fireplace was very cute and inviting.
Stayed in May 2024
Reviewed: 30 April 2024
Regina
CanadaLocation
Stayed in April 2024
Reviewed: 29 April 2024
Caroline
AustraliaNo gluten free cereal options Bedroom ceilings needed a clean from cobwebs
Staff were friendly and helpful Room good size for 2 queen beds Dinner was excellent the chef excelled Gluten free toast provided at breakfast
Stayed in April 2024
Reviewed: 29 April 2024
Susan
AustraliaEverything was terrific, lovely location etc. Very nice dinner at Elements.
Stayed in April 2024
Reviewed: 28 April 2024
Patricia
AustraliaThe beds are double beds and were too small for comfort when 2 were sharing and the doonas were very thick and hot
The hotel was in a good position The facilities looked good and were comfortable There was an abundance of towels and the bathroom toiletries were very good
Stayed in April 2024
Reviewed: 28 April 2024
Maraim
AustraliaThe room needs a little upgrading. Air conditioning needs fixing, and blankets would be great for those cold nights. The breakfast bar wasn't to my expectation considering what you pay. They should consider updating the menu, adding more varieties for vegetarians.
The staff were super friendly, and the location was perfect for my stay. The hotel had its own restaurant, there also was a bar and coffee, which was a bonus. Overall, it was a pleasant stay. There was plenty of parking on site. Very clean and tidy.
Stayed in April 2024
Reviewed: 28 April 2024
Martinez
AustraliaThe shower is leaking every time it's used, which needs attention. The pillows provided are standard; it would be great to have more options. Additionally, the availability of drinking water, coffee, and green tea would enhance the stay. Also, the wall near the main door requires cleaning to remove mosquitoes.
Location is the best near to everything and the room size is good.
Stayed in April 2024
Reviewed: 22 April 2024
Ibrahim
AustraliaThe room had a very high pungent chlorine smell. We had to stay out few hours with my kids, and later AC switched on breath yo remove the oder.
Staff exceptionally helpful Excellent location to visit the gardens
Stayed in April 2024
Reviewed: 21 April 2024
Janine
AustraliaVery clean and perfect location and the staff were friendly
Stayed in April 2024
Reviewed: 19 April 2024
Rosemary
AustraliaVery happy and will come again
Stayed in April 2024
Reviewed: 17 April 2024
Jillian
AustraliaWe have stayed here before and it is comfortable ..buffet breakfast was good
Stayed in March 2024
Reviewed: 9 April 2024
Dorothy
AustraliaN/A
Great location close to many attractions, the room was a good size had everything we needed during our visit.
Stayed in March 2024
Reviewed: 6 April 2024
Janet
MalaysiaThe property is quite old even thought the location is quite near all available facilities
The facilities available is quite good. The staff are friendly.
Stayed in April 2024
Reviewed: 4 April 2024
Arash
Australialines between bathroom tiles weren't clean
Location is perfect
Stayed in March 2024
Reviewed: 3 April 2024
Anna-marie
AustraliaLooking a little tired
Clean and very comfortable bed
Stayed in April 2024
Reviewed: 31 March 2024
Eleanor
United KingdomRoom cleanliness
Location, breakfast
Stayed in March 2024
Reviewed: 25 March 2024
Halie
AustraliaRoom was a bit dusty & reception smelt like cigarette
They gardens were nice
Stayed in March 2024
Reviewed: 25 March 2024
Felicia
AustraliaBathtub in the Superior King room was perfect for relaxing!
Stayed in March 2024
Reviewed: 22 March 2024
Bruiserfox
AustraliaWiFi was poor. Phone unable to communicate with reception.
Excellent room. Great patio.
Stayed in March 2024
Reviewed: 20 March 2024
Julie
AustraliaShower leaked under the door onto bathroom floor. Room service tray wasn’t picked up from outside our room until the next morning and birds had started picking at leftover food.
Location was perfect for gardens and wineries. Extra towels were great. Staff at check in were very helpful, professional and friendly.
Stayed in March 2024
Breña Baja, Spain
Seminyak, Indonesia
San Antonio, USA
Tucson, USA
Tucson, USA
Bowness-on-Windermere, UK
Branson, USA
Verbania, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content