The wifi was non existent in the hotel at all. Not in our hotel room. When showering the shower temp when hot is too high and you burn your feet. When trying to adjust it, it gets too cold. Shower head also Hit out heads too many times. The jacuzzi tub did not have a plug for it.

The location was not far and the staff were very helpful

Stayed in May 2024

You could hear Jack hammering from across road. It was unfortunate that this was happening still at 9.30pm

Clean and spacious apartment.

Stayed in May 2024

the deluxe apartment wasn’t that deluxe, it was much smaller than it looked in the photos, the 2nd bedroom was tiny and we were 4 adults

could not get a better location

Stayed in May 2024

Lifts, there was only one lift working on one of the days.

Location was excellent. Room very comfortable for 5 adults.

Stayed in April 2024

Bigger balcony so we could sit outside

Easy to find and check in. Bags were held when we checked out.

Stayed in May 2024

Water on arrival would have been good but honestly great still

Clean, great location, spacious and everyone was nice. Access was easy

Stayed in May 2024

No easy access power points to charge devices unless device was on floor. Lifts were being upgraded and the new lift system was poor

Good side rooms and bed

Stayed in April 2024

Elevator system not the best

Stayed in April 2024

Location

Stayed in April 2024

Great location

Stayed in February 2024

We were advised prior to check in about maintenance on lifts. It did cause delays and a little frustration but understand that maintenance is necessary

Location was fantastic for our needs

Stayed in April 2024

There was a huge issue on the Saturday due to lift maintenance & malfunction at the peak arrival time of 3-4 pm. Staff were far too slow to respond and take control of the loading & unloading of more than 60 people until several of us had made four trips up & down 51 floors & 10 basements without getting access to our floor. Prompt managerial action was needed as soon as numbers banked up. A note of apology would have been appreciated.

We have stayed in other Meriton apartments in Sydney, this is the best location so far. The presentation & inclusions are always very good quality and thoughtfully chosen to cater for most needs.

Stayed in April 2024

Nothing

Everything was great

Stayed in April 2024

Some of the staff weren't helpful and were abrupt and slightly rude when asked if it was possible to check in early. I was told an abrupt No and that check in was at 3pm. I understand that there is a designated check in time, but other hotels I have stayed at have tried to find away to assist me. Not enough towels in the room, but room service was really quick when asked for more. A staff member spoke rudely to one of my friends that arrived separately to myself later in the evening. Yelling out to her rather than calling her over politely and questioning her as to what room she was in and etc.

Location was perfect! And the view from the room was amazing.

Stayed in April 2024

The staff at the front counter weren’t very friendly & sometimes the lift took forever

Location & design

Stayed in April 2024

Milk was off unable to make coffee in the morning

Staff were amazing helped with early check in and late check out

Stayed in March 2024

It’s small for 6 people

Location

Stayed in April 2024

Clean and comfortable . All you could want for a short or long stay.

Stayed in April 2024

Unfortunately, I found the staff to be unfriendly, both at check-in and check-out. There was also mould in the bathroom. I took photos to alert the staff. However, upon checkout, the staff member took our keys and sent us on our way and didn’t give the time of day.

The property was spacious and comfortable, and was in a fantastic location in the heart of the city. Close to public transport.

Stayed in April 2024

only 1 lift working for our first day

spacious apartment and very clean. comfortable beds

Stayed in April 2024

We were notified that one of the elevators wasn't working and that it could take some time for the remaining 2 elevators to arrive, which was okay, except a second elevator broke down and so one elevator for everyone wasn't sufficient. Apparently the other Meriton Suites nearby are better (according to a fellow traveller). There was also a number of technical outages which meant the room/lift key wouldn't work.

The location was perfect for us, the parking was great. Lots of places around to go to for food, shopping etc. Extremely close to Town Hall train station and the tram.

Stayed in March 2024

The time it took to use the elevator. And the fact it took close to 2 hours and a couple of reminders to have a staff member come and unlock the second bedroom as per booking.

Location was great

Stayed in April 2024

The air conditioning vent was over the bed and unable to reduce the fan enough to be comfortable to sleep with it on. Got hot through the night. Also lift issues first few nights that were eventually fixed.

So close to everything. Food, public transport, Darling Harbour. It was great

Stayed in April 2024

The lift wait time. At one stage, there were over 15 people waiting for the one loft

The size of the room, the cleanliness, and comfort

Stayed in April 2024