Building maintained could be abit more up kept, eg ensuite door catching on the jam, causing a slapping sound ever time it was opened, bar in kids bedroom kick Fronts falling off, Coffee cups need replacing asap they were stained badly Air-conditioning in the main living area was broken. Having to try and using smaller air con in child room to cool the placing which it was to small to do so Dead rat in the drive way hence opening windows was not first priority due to broken fly screens

The facilities where good and what was advertised

Stayed in January 2024

property was in fair condition. was tidy and clean. I think was a little expensive for what it was but is during holidays period. the staff( a lady )at the main centre were rude and questioned us and made us provide a room number and key when we ask if we new where a coffee might be..I don't think they like outside guest during holiday periods. the pools we're tidy and clean. was located right in the beachfront.

Stayed in September 2023

The receptionist isn't friendly and helpful. The location is not accessible by maps or waze. The direction given through phone call is not clear enough. It's been very annoying to get it to Nautical Owl. Though the our expectations was very satisfactory.

Stayed in July 2023

Accommodation is a little expensive for what it was

location is amazing. Accommodation is clean and tidy. Resort facilities are great

Stayed in March 2023

Needs new Teflon cooking gear as it's scratched Need a proper mop/bucket

Gr8 layout.

Stayed in October 2021

There is nothing that I don’t like about the property however I feel the pillows need replacing. Also sad that the Thai restaurant wasn’t open as it was amazing.

It’s a beautiful location located right on Pelican Beach. The Nautical Owl is everything that you could ask for in a holiday rental. Very clean. Plenty of space and separate rooms. Short 2 minute walk to beach, pools, spa, tennis courts and gym. Love the Pandanus Deck on the beach for lazy afternoons watching the waves. Especially love the courtyard - very tropical which puts you in the holiday mood instantly. BYO tennis racquets and basketball for the courts.

Stayed in April 2024

private garden area could do with some work

location & property was awesome

Stayed in January 2023

The only thing that was disappointing which didn't have anything to do with the villa itself but the resort, was children under 12 are not allowed in the spa not even with an adult. The pool was freezing cold, many guests were left disappointed and could not enjoy the hot spa as they had to watch the children in the pool, and the kids weren't allowed to go in the spa with them like most places. The lady which I assume ran the clinics was very blunt and rude when the adults took young children in so they could enjoy 5 minutes in a hot spa rather then a very cold pool. Other then that, we couldn't fault the place.

The whole place was great, plenty of room for a family, the washer and dryer came in handy! Kitchen had everything we needed plus there was an extra kitchenette in the second room. It was a home away from home and we didn't want to leave. Comfy beds and plenty of room for everyone. We're a family of 6, the nautical owl villa was perfect for us. The pools were great but very cold. Kids loved it though, close to the beach, tennis courts, the hot spa, beautiful views, very short drive to go anywhere. Was the most relaxing fun holiday we've had!

Stayed in December 2022

Needs a little bit of TLC. Painting would be good

Location

Stayed in November 2022

pool area

just the pool and restaurant no reception was very dark and gloomy and totally run down horrible place everything so uncomfortable beds chairs lounge and no shower very hard to get in and out

Stayed in November 2022

The nautical owl unit was in need of a up grade , it was dark and tired looking . We have been promised a refund of one night s accommodation but after many phone calls to property management in Coffs Harbour this has not happened . They told us they had sent the money to Bookings .com Still waiting on refund .

We thought was lovely and the staff were also lovely , but the actual apartment was below standard and very shabby looking . The outside chairs were broken and faded . The kitchen only had 2 teaspoons , can opener didnt work it was very poorly stocked as far as appliances .

Stayed in August 2022

Was very close to the beach

Washing machine wasn't working you could not lock the bedroom doors water leak from the toilet a spa bath in the common area wasn't working

Stayed in June 2022

We had trouble accessing the keys and had to make multiple calls to gain access. While the property is near the beach we had to drive to get to restaurants and shopping. The washing machine was full of water and wouldn’t drain when we got there, obviously no one had checked when the previous guests left. Nil response from property contact regarding entry issues and washing machine.

Good size rooms and bathrooms, close to the beach.

Stayed in December 2021

There are no comments available for this review

Stayed in September 2023

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Stayed in September 2022

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Stayed in September 2023

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Stayed in December 2022

There are no comments available for this review

Stayed in December 2022

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Stayed in October 2022

There are no comments available for this review

Stayed in June 2022