1-7 Government Road, 2315 Nelson Bay, Australia
#9 of 209 hotels in Nelson Bay
Guests' ChoiceBased on 1474 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
9.0
Staff
9.4
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 February 2024
Yok
AustraliaFacility it’s a bit old
Location
Stayed in January 2024
Reviewed: 4 February 2024
Paul
AustraliaGreat location and the facilities were perfect.
Stayed in February 2024
Reviewed: 4 February 2024
Lewin
AustraliaGreat location, friendly staff
Stayed in February 2024
Reviewed: 31 January 2024
Marlene
AustraliaLocation is central to nelson bay Clean and sizeable rooms Great friendly staff Facilities were amazing Already recommended to friends
Stayed in January 2024
Reviewed: 30 January 2024
Pamela
AustraliaThe lift was 'Out of order' for the three day stay
Convenient
Stayed in January 2024
Reviewed: 27 January 2024
Cathy
Australiaat the time did not use the pool due to the time of year it was very busy,
Stayed in January 2024
Reviewed: 26 January 2024
Bec
AustraliaGreat for an overnight stay. Best coffee and breakfast from Little Nell’s downstairs.
Stayed in January 2024
Reviewed: 25 January 2024
Jouko
AustraliaNo negative comments to make 🙂
We had a short getaway, just perfect for us. Handy Location to local facilities, good parking available. Friendly staff. LilNels is great cafe for breakfast, great service. We would make a return booking in the future.
Stayed in January 2024
Reviewed: 24 January 2024
Suzanne
IrelandRestaurant downstairs woke some of us in the morning.
Great location, lovely accommodation.
Stayed in January 2024
Reviewed: 23 January 2024
Jacqui
AustraliaThe bed was way too soft, and the carpet was dirty.
We had a great stay. The bathroom was spacious and very clean. The double doors blocked out all traffic noise. Great location, close to the marina and restaurants. Our favourite was breakfast, absolutely delicious as always.
Stayed in January 2024
Reviewed: 23 January 2024
Sam
AustraliaParking can be difficult at times with no parking spots. Bbq area could do with better lighting found it to be not bright enough when we did use the bbq area one evening.
Location & cleanliness
Stayed in January 2024
Reviewed: 22 January 2024
Tom
Australiaconvenient
Stayed in January 2024
Reviewed: 22 January 2024
Leanne
AustraliaA room with a better view, less noise considering the cost.
The service from the staff was excellent, from the waitress at the restaurant, the receptionist and housekeeping.
Stayed in January 2024
Reviewed: 21 January 2024
Kevin
AustraliaBathroom door did not close tightly
Room is clean, great location, kids loved a pool
Stayed in January 2024
Reviewed: 20 January 2024
Armstrong
AustraliaNothing
Staff are amazing. Rooms & facilities are so clean and new. Great location & price.
Stayed in January 2024
Reviewed: 19 January 2024
Mark
AustraliaNothing is the place to stay in the bay
The location of this property is excellent along with the room and pool
Stayed in January 2024
Reviewed: 18 January 2024
Candice
AustraliaGreat location! Delicious breakfast from the Cafe downstairs (very convenient and they do room service). Very comfortable bed. Clean facilities.
Stayed in January 2024
Reviewed: 17 January 2024
Jacqueline
AustraliaHotel was fantastic to stay at. The pool was beautiful to swim in. Had a fantastic time and would book again in future. Location was a short walk to the marina with restaurants and cafes.
Stayed in January 2024
Reviewed: 16 January 2024
Manpreet
AustraliaLittle bit dust
Overall good experience with family
Stayed in January 2024
Reviewed: 15 January 2024
Roniel
Australianothing.
Clean, and comfy rooms, great location. Pool was relaxing in a nice space.
Stayed in December 2023
Reviewed: 14 January 2024
Stelios
AustraliaNot enough parking spots.
Everything was perfect from the reception , ground, coffee shop & room.
Stayed in January 2024
Reviewed: 14 January 2024
Chatzikostis
AustraliaWould of loved some shelves for clothes
Double glass doors and no street noise Service was fantastic, everyone was very friendly and helpful
Stayed in January 2024
Reviewed: 10 January 2024
Ivana
AustraliaThe Parking as there was not enough all the time. Upgrade fixtures and fittings in rooms such as toilets and broken shower accessories like soap holder Doors slamming from next door rooms in the early morning.
The Little Nel Cafe downstairs, and the hotel rooms were clean and quiet and comfortable
Stayed in January 2024
Reviewed: 9 January 2024
Mark
AustraliaRoom was renovated and very quiet. Cafe on site has great food and coffee - it's busy with locals which is always a good sign. The pool was a great space for the kids.
Stayed in December 2023
Reviewed: 8 January 2024
Catherine
AustraliaWas a bit of a steep hill to walk up, probably not great for the elderly but got good steps in lol
The location was perfect!
Stayed in January 2024
Westminster, USA
Portland, USA
Beilngries, Germany
New Orleans, USA
Urbino, Italy
La Rochepot, France
Sibiel, Romania
Kalpitiya, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content