We booked a corner room and paid more! We found out that it is not a room in a corner with a corner view but apparently larger in size!!! Not sure why the reference to corner !!

Clean & roomy

Stayed in May 2024

Quite expensive

Stayed in May 2024

We stayed in a junior suite. Housekeeping on the first night was lacking. The room could have been vacuumed and coffee pods restocked.

The location was great.

Stayed in May 2024

Nothing

- The atmosphere and style of the hotel was nice and modern. - The staff were friendly and helpful - The location is convenient to Southbank. - We got a free upgrade to the corner room next to the pool. The bedroom was large and had a spacious bathroom. -The bed was super comfortable. - We very much enjoyed our stay.

Stayed in April 2024

Room had some staining on walls, furniture and carpet that detracted from experience. Room didn't live up to the staff.

Amazing staff. Super comfortable bed. If you are okay walking, great location for events at South Bank. Room service was delicious and the restaurant staff helped with allergen free replacements for breakfast.

Stayed in April 2024

The lack of parking on site was a bit of a downside. Although there was parking at a negotiated rate nearby it would have been a lot better to have the parking on site.

All staff were friendly and helpful. The room was well laid out and had all amenities. It was modern enough to have the comforts we wanted and it was very clean. We had a short stay so couldn't take advantage of the facilities but they all looked very good.

Stayed in April 2024

Dirty cups in room are our only complaint

Good location on South Bank with access to attractions. Walking distance to station to airport.

Stayed in April 2024

staff were very friendly and helpful

Stayed in April 2024

Disappointed that car parking wasn't available if had been aware prior to paying I would have stayed elsewhere

Location

Stayed in April 2024

Upon arrival and checking in, I was informed that we can have a late check out on the 27th of April until 2pm with a fee which I agreed but as soon as we arrive in the room, reception called and it was not possible anymore. They mentioned they will reverse the fee and wecan only ask on the last day if we can have a late check out. On the check out day- was still informed not possible, would have been better if they have given me a concrete answer to plan my day. Then, the soap dispenser in the shower was empty when we arrive. The for the pool access, it was blocked by people who are using the pool so we didnt use the pool access that was offered.

It’s convenient, clean and staff was nice enought to keep our luggage until 3pm.

Stayed in April 2024

Price was. a bit expensive

Location to the city was great

Stayed in April 2024

Check in was busy, we were early so room wasn't ready at that point, by 2pm (the time we'd told it would be ready) there was a huge queue of people so had to wait quite a while to get the key. Most of us had also left bags in reception so that made the process a bit slower, staff needed to find the correct bags. This process could probably have been made a bit more efficient.

Great facilities, lovely, clean shower and toilet/bathroom area. Room well set up for short stays, comfortable and inviting. While parking wasn't available in the hotel (already full), we were able to leave our bags at reception and park in the nearby Entertainment Centre and were charged the same amount for parking.

Stayed in March 2024

We arrived early because we had a commitment on. We hoped to get it in early. We had to hang around. Finally a receptionist found a room about 1.40. I had advised Novotel that I was hoping to get in early. We also had a TV that didn't seem to be working when we got to the room. We found it had been unplugged. The reason was because when you turned it off it would come back on again.

The accommodation was close to Southbank. The hotel was modern. The room was very modern and clean.

Stayed in April 2024

Parking across the road rather than on-site.

Nice, clean and in a great location.

Stayed in March 2024

Having to park away at the convention centre and pay for parking

Stayed in April 2024

The rooms could have been a little bigger for 4 people like ourselves

It had all the facilities you could need and the pool and gym were a fantastic bonus. The location was perfect to experience Brisbane

Stayed in April 2024

The room was not vacuumed, the windowsills, bed head, phone and bedside tables were very dusty.

Breakfast was fantastic. The location was perfect. The pool was lovely and view was great.

Stayed in April 2024

It would have been nice to have a complimentary bottle of water.

It was good location wise as we were going to a show & it was within walking distance to the venue and also to restaurants & bars. The staff were very friendly & would definitely return & also recommend to others.

Stayed in April 2024

Poor communication as unable to contact anyone

Stayed in April 2024

Having to park across at the parking station seemed odd but turned out easy enough to handle and not really a problem.

The room was very good, bed very comfortable and location for us, for the night was excellent.

Stayed in March 2024

The view out the window all the tents in the park. People living in tents was upsetting

Clean, beautiful service and close walk to SouthBank

Stayed in April 2024

Rooms fairly small for family of 4.

Great location for QPAC theatre ans South Bank. Clean & modern facilities. Good pool.

Stayed in April 2024

The chairs in the room were very uncomfortable. Would be nice to sit and relax to look at the city lights. Otherwise, the room was very spacious and clean. A teatowel would have been nice. The restaurant food was very good. Though we were told on Sunday lunch would be at 12, when we went down, we were advised that lunch is not served on Sundays.

It was easy walking to venues around Southbank.

Stayed in April 2024

Short walk to restaurants and the beach/pool

Stayed in April 2024