350 Church Street, Parramatta, Parramatta, 2150 Sydney, Australia
#240 of 325 hotels in Sydney
Guests' ChoiceBased on 2144 hotel reviews
7.3Cleanliness
7.9
Comfort
7.9
Location
8.5
Facilities
7.5
Staff
8.4
Value for money
7.2
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Alan
AustraliaRoom was on lower floor which meant a lot of noise from the atrium where a large birthday party was going on.
Stayed in March 2024
Reviewed: 28 April 2024
Nakhoul
AustraliaNeeds maintenance- in our bathroom the wood had rotted and not been replaced The lifts were grubby The parking boom gate closed on my husbands car ( too fast down) and on exiting, the roller doors shut as we were about to leave ( causing us to slam brakes heavily)
Comfy bed Location Parking ease
Stayed in April 2024
Reviewed: 28 April 2024
Mitchell
AustraliaThe fan in the bathroom is very loud makes it hard to sleep
Great location. And good bar area.
Stayed in April 2024
Reviewed: 25 April 2024
Therese
AustraliaThe bed in that room was silly! Even if my partner is with me we don't require such a huge bed (Queen) and it was very big in the small room. The aircon was too cold and too noisy all night. I would have preferred to be able to turn it off.
The iron and ironing board were great thank you! The assistance with a phone charger was very helpful. Room was fine but a bit pokey.
Stayed in April 2024
Reviewed: 24 April 2024
Tim
AustraliaThe sheets didn't fit on the king sized bed and my wife regularly had to remake the bed.
The location was close to the train and ferry stations. The breakfast bar was good too.
Stayed in April 2024
Reviewed: 22 April 2024
Briony
AustraliaOur sheets had marks (stains) on them and the rooms were very tired.
Staff were friendly and location was good.
Stayed in April 2024
Reviewed: 16 April 2024
Rebecca
AustraliaThe breakfast option didn’t really suit my needs, I’m pregnant and found the bacon and eggs weren’t cooked enough for me (but that’s completely my own circumstances!)
Clean, central and friendly staff
Stayed in April 2024
Reviewed: 15 April 2024
Jennifer
AustraliaCouldn't adjust the aircon and was hot and stuffy. Called staff twice and it still didn't get cooler. Had to open window and then very noisy. Booked a triple room, got 1 x queen and 1x folding bed. Was expecting at least a proper bed for full price.
Good location and easy to get to.
Stayed in April 2024
Reviewed: 14 April 2024
Karen
AustraliaShower is too small
Convenient to go watch the parramatta game we travelled for
Stayed in April 2024
Reviewed: 14 April 2024
Graham
AustraliaNothing
Location was great to bank west stadium
Stayed in April 2024
Reviewed: 14 April 2024
Trish
AustraliaRestaurant wasn’t open. Some staff unhelpful
Location and size of room
Stayed in March 2024
Reviewed: 10 April 2024
Charlie
AustraliaAircon was not working well and loud. No cover for shower so water went everywhere. Toilet rolls where in a awkward position. Nothing in the mini bar. And to much noise coming from hallway.
I had a corner room and the mirrors wer in an awesome position. Love the bath but was abit to small
Stayed in April 2024
Reviewed: 30 March 2024
Wjdm
AustraliaBit pricier than I usually expect to pay.
Close to Riverside Theatre & eateries
Stayed in March 2024
Reviewed: 26 March 2024
Victoria
AustraliaThe service
The location
Stayed in March 2024
Reviewed: 26 March 2024
Liam
AustraliaLocation was very good, close to Accor stadium where we went to watch Taylor swift.
Stayed in February 2024
Reviewed: 25 March 2024
Cirocco
AustraliaThe night before our stay the staff rang us and told us there would be an extra fee, eventhough we had already paid for 3 people, they insisted we had to pay for a rollout bed for out 9 year old, son. It felt like an ambush, really poor form. My wife rang back the next day, got someone else on the phone and that person fixed everything, they were excellent.
The beds were very comfy, the location was perfect and the breakfast was pretty good
Stayed in March 2024
Reviewed: 24 March 2024
Keisoh
AustraliaA bit of a walk from Parramatta CBD and the train station.
- A walking distance from the CommBank Stadium. - Lebanese restaurant at the corner - Carpark facility - flexibility allowing an hour extra for checkout.
Stayed in March 2024
Reviewed: 21 March 2024
Karen
AustraliaBed very uncomfortably
Location
Stayed in March 2024
Reviewed: 21 March 2024
Peta
AustraliaShower very small and roof had mould.
Great location.
Stayed in March 2024
Reviewed: 19 March 2024
Sharon
AustraliaI have never had a hotel room with a disability bathroom - can't say I would like to repeat that experience!
room itself was reasonable size, have stayed at a lot of hotels as travel for work across Sydney and Melbourne. It was clean and the bed really comfortable.
Stayed in February 2024
Reviewed: 18 March 2024
Gabriel
AustraliaLocation
Facilities
Stayed in January 2024
Reviewed: 13 March 2024
Elise
AustraliaFridge did not work
Stayed in March 2024
Reviewed: 10 March 2024
Christopher
AustraliaToilet malfunctioned Room 602 but was reported to reception. Air conditioning control and fans need some maintenance! Great idea with free filtered water bottle, however may need a paper seal to prove it hasn’t been tampered with! I think ours was refilled using tap water from bathroom as it had a chlorine taste! Not sure how the noise from the new trams will work when they are operational? May need noise insulation.
Great bed, great location with view of Park and stadium. An extremely functional room. Just what one needs when visiting Parramatta! Car Parking on site! Staff were very friendly and accomodating! Bed was very comfortable and supportive!
Stayed in March 2024
Reviewed: 10 March 2024
Vishu
AustraliaNo water facilities at the room, bathrooms not big enough specifically shower and very humid inside.
Location
Stayed in March 2024
Alt Schwerin, Germany
Huddersfield, UK
Isla Canela, Spain
Saint-Martin-dʼArrossa, France
Kokkari, Greece
Fairfield Glade, USA
Certosa di Pavia, Italy
Primošten, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content