23 Alfred Street, 4740 Mackay, Australia
#46 of 64 hotels in Mackay
Guests' ChoiceBased on 734 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.0
Facilities
7.8
Staff
8.4
Value for money
7.5
Free WiFi
6.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Michelle
AustraliaGreat apartment. Very well appointed, great location and parking was a bonus
Stayed in April 2024
Reviewed: 20 April 2024
Brandon
AustraliaThe tv was a little small but other then that it was good
The room was massive.
Stayed in March 2024
Reviewed: 7 April 2024
Lyndley
AustraliaWasn't too keen on the drunks screaming on the st coming out of the pub opposite at 1am Other then that nothing to complain about was pretty good
Easy to find, Comfy Staff friendly
Stayed in April 2024
Reviewed: 5 April 2024
Wendy
United KingdomThe WiFi was terrible
Very clean and well equipped
Stayed in April 2024
Reviewed: 27 March 2024
Amanda
AustraliaGood location for working away. most things a few mins walk away
Stayed in March 2024
Reviewed: 18 February 2024
Wei-sheng
SwedenWifi connection is a bit complicated. I folowed the instruction, still didn't manage the setting in the end. The gym requires some maintenance. The weight is not adjustable anymore.
Very close to a local market center. There is even a meat shop to buy for BBQ and enjoy at in-house hotplate. Staff are nice and helpful. There was a cyclone landfall during our stay. The staff took care people's need during the landfall, very nice!
Stayed in January 2024
Reviewed: 17 February 2024
Sue
AustraliaClean and comfortable
Stayed in February 2024
Reviewed: 9 February 2024
Sherilyn
AustraliaGreat location, clean. Would stay again
Stayed in January 2024
Reviewed: 4 February 2024
Julie
AustraliaVery clean and tidy.
Stayed in February 2024
Reviewed: 29 January 2024
Niki
Australianothing
The room was lovely very clean and modern, comfortable. Great spot easy to access everything. Would definitely stay here again.
Stayed in December 2023
Reviewed: 20 January 2024
Cindy
AustraliaDim lighting in bathroom Dirty bedroom windows
Clean inside
Stayed in January 2024
Reviewed: 31 December 2023
Sophie
AustraliaOnly recommendations would be a blind or curtain for the smaller window in each of the bedrooms. Sun shines right in and being on holidays we tried to sleep in but was a little hard with the sun beaming down. Also some extra kitchen utensils - sharper knives, scissors and a mat to put the clean washed dishes on before drying them.
The room was everything we needed as a family for a week away - great kitchen and washing amenities. Plenty of space in the lounge area so we weren’t always on top of eachother. Location was good, close to town but not right in the centre of it.
Stayed in December 2023
Reviewed: 20 December 2023
Brenton
AustraliaCarpet needed a clean, bed was uncomfortable, no coffee cups for coffee, no wifi when was supposed to be available
Car parking
Stayed in December 2023
Reviewed: 12 December 2023
Christie
AustraliaClean, quite and parking was easy
Stayed in November 2023
Reviewed: 9 December 2023
Henry
AustraliaFridge did not work
Nice balcony
Stayed in December 2023
Reviewed: 4 December 2023
Beverley
AustraliaAs a family we gad 1 apartment wirh 3 bedrooms. got a bit confusing with keys ensuring we take right key to open door. if we didn't take the right key the we would have been locked out.
spacious, comfortable, service was great
Stayed in December 2023
Reviewed: 26 November 2023
Patrick
AustraliaUnits had a couple of dings, here and there but overall reasonably tidy.
Easy to find location wise, just check you have the right Oaks booked!!! Apartment was easy to get in and out of and the car parking spaces are more than ample.
Stayed in November 2023
Reviewed: 15 November 2023
Maritta
FinlandClose situationed bar was noisy during the weekend .The kitchen eqiutment was poor.
The location was okey, walking distance to city center. Pool was good.
Stayed in November 2023
Reviewed: 12 November 2023
Kellie
AustraliaClose to food, supermarket and basketball. Great for what we needed. Easy access and parking.
Stayed in November 2023
Reviewed: 10 November 2023
Glen
AustraliaTraditional key entry to the room was cumbersome to operate. Pillows were too soft.
Close proximity to other activities we had planned.
Stayed in November 2023
Reviewed: 9 November 2023
Ryl
AustraliaWe had booked a 2 bedroom apartment - however we had interconnecting rooms which was a little inconvenient as the doors would not stay ajar
Good location for our event we were attending - very comfortable beds - helpful staff
Stayed in November 2023
Reviewed: 5 November 2023
Leonie
AustraliaCarpets where a bit stained aswell as the head board on the bed an there was a window above the bedrooms that didn't have a curtain so would cop the full early morning sun in the mornings when trying to sleep
Rooms where nice and clean
Stayed in November 2023
Reviewed: 2 November 2023
Gaudry
AustraliaLocation, modern vibe, cleanliness and warm welcome
Stayed in October 2023
Reviewed: 22 October 2023
Kathryne
AustraliaPool facilities are very dilapidated around the decking area and inside the actual pool. Bathroom sink tap required maintenance. For the price and being a two bedroom unit it would've been more desirable to have x2 bathrooms.
Bed was comfortable. Room was clean. Washing machine, clothes drier and air conditioner worked well. Location for the purpose of our stay was very good.
Stayed in September 2023
Tordesillas, Spain
Candolim, India
Hualien City, Taiwan
Oberhofen am Irrsee, Austria
Zakopane, Poland
Hajdúszoboszló, Hungary
Ho Chi Minh City, Vietnam
Melbourne, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content