Corner Griffith & Wharf Street, 2485 Tweed Heads, Australia
#11 of 21 hotels in Tweed Heads
Guests' ChoiceBased on 2837 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
9.1
Facilities
8.3
Staff
8.6
Value for money
7.8
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 January 2024
Terrence
AustraliaThere wasn’t anything we didn’t like about the place.
Plenty of restaurants close by. We didn’t have to use our car as everything was within walking distance.
Stayed in January 2024
Reviewed: 16 January 2024
Lesley-anne
AustraliaClose to beach & restaurants
Stayed in January 2024
Reviewed: 16 January 2024
David
AustraliaNothing
Evrything
Stayed in December 2023
Reviewed: 16 January 2024
Bevy
AustraliaThe lifts seems to take awhile but we did travel in peak season. Cleaning of the room could do with some attention to detail cleaning but overall we would stay again for sure.
Location and the amenities were brilliant, so much to do at the resort and nearby.
Stayed in January 2024
Reviewed: 15 January 2024
Deirdre
AustraliaNoise early mornings and over crowded spas
Great facilities friendly staff
Stayed in November 2023
Reviewed: 14 January 2024
Bethan
AustraliaHad loud neighbours that partied till 5am, the room somewhat kept the sound out but I still got woken a few times. Luckily with the aircon and TV on I couldn’t hear them. The room looked relatively clean until I shut the door and it had dirty hand prints on the bathroom wall. Carpet hadn’t been vacuumed all the way round as still dirt on floor. The cutlery also needed a wash before use.
Lovely staff, great views. Perfect location, comfortable bed. The room was cleaned after one night and they even did my dishes. (Which was lovely and they shouldn’t have)
Stayed in January 2024
Reviewed: 14 January 2024
Amy
PeruSpacious room
Stayed in January 2024
Reviewed: 11 January 2024
Jessica
AustraliaThe king bed was huge but the mattress a bit hard
The hotel was super clean and newly refurbished and spacious
Stayed in January 2024
Reviewed: 9 January 2024
Jamie
Australiathe lifts are very slow sometimes we waited up to 10 minutes for a lift
location to the beaches and restaurants all with in walking distance
Stayed in January 2024
Reviewed: 9 January 2024
Matthew
AustraliaCheck in process frustrated everyone in line. Seems like a very slow system and room wasn’t ready until 3pm. Games room should change from coin operated to card operated systems as hardly anyone was in there.
loved the whole place, close to everything and a lot of activities for the kids
Stayed in January 2024
Reviewed: 8 January 2024
Maggie
Australiatoo big a complex for me, too far to walk to reception . I’m not into clubs etc
adequate comfortable I bed apartment
Stayed in January 2024
Reviewed: 7 January 2024
Omruye
AustraliaNot enough towels
The room
Stayed in January 2024
Reviewed: 7 January 2024
Arthur
AustraliaNo room service. No instructions for appliances.
Location, bathroom. View.
Stayed in January 2024
Reviewed: 6 January 2024
Paula
AustraliaCheck in process was very slow as people were ‘on lunch’. Had arrived earlier and completed all the paperwork. We were told to come to the side to collect keys after 2pm. Did so but had to wait as cleaners weren’t finished and freezer needed to be defrosted. It wasn’t defrosted when we got to the room half hour later. .
Excellent location and comfortable room and bed
Stayed in January 2024
Reviewed: 5 January 2024
Maxine
AustraliaGood room, could do with a chopping board. I left a pair of shoes there and called AM after my checkout, still waiting to hear. My mistake, but new shoes and a check of lost property and a callback would be good. Otherwise very good. Can’t control the weather.
Proximity to club, beach and supermarkets.
Stayed in January 2024
Reviewed: 4 January 2024
Andrew
New ZealandLate check in as room wasn’t ready on time requested and bathroom supplies empty,minimal supplies in kitchen no tea towels ,oven mit,pot scrubber etc and had to ask several times before receiving any
Location is great and close to all shops ,cafes, restaurants,and beach
Stayed in January 2024
Reviewed: 1 January 2024
Anthony
New Zealandaircon turned off when the sliding door was open
everything
Stayed in January 2024
Reviewed: 1 January 2024
Keith
AustraliaNothing
The staff were very helpful . It very close to the beach and places to eat .
Stayed in December 2023
Reviewed: 30 December 2023
Bikram
AustraliaA little far from theme parks but with own car it’s not much of an issue
Close to beach and river. Lot of good eating places. Good accessible facilities such as pool, tennis court, gym.
Stayed in December 2023
Reviewed: 27 December 2023
Jodie
AustraliaNo exhaust fan in the bathroom
The room was very good and comfortable. The location was great
Stayed in December 2023
Reviewed: 26 December 2023
Maria
AustraliaIt didn’t have an airport shuttle.
It’s centrality.
Stayed in December 2023
Reviewed: 23 December 2023
Donna
AustraliaLocation available to everything
Stayed in December 2023
Reviewed: 23 December 2023
Loves
AustraliaThe fresh paint smell
location
Stayed in December 2023
Reviewed: 23 December 2023
Chloe
AustraliaHad to wait for at least 4 lifts before there was one to fit in. And aircon in our room wasn’t working so became a very Hot night with no fan.
The property was clean and the staff were very nice.
Stayed in December 2023
Reviewed: 22 December 2023
Lyn
AustraliaThat the shower in room 646 links under the shower and ends up all over the floor
Stayed in December 2023
Iesi, Italy
Melaka, Malaysia
Formosa, Argentina
Nestorio, Greece
Phu Quoc, Vietnam
Castiglione del Lago, Italy
Pattaya South, Thailand
Legian, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content