123 Sooning Street, 4819 Nelly Bay, Australia
#33 of 85 hotels in Nelly Bay
Guests' ChoiceBased on 1183 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
9.2
Facilities
8.3
Staff
8.8
Value for money
7.6
Free WiFi
10.0
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End of dialog contentReviewed: 24 March 2023
Rachel
AustraliaView
Nice and clean. Perfect lication
Stayed in March 2023
Reviewed: 22 March 2023
Emma
Australiathe bed was super uncomfortable and cleaning of room was below par
the pool and location
Stayed in January 2023
Reviewed: 18 March 2023
Laurie
AustraliaMagnetic island was beautiful. Had a great experience of snorkelling with Aquascene. Highly recommended. We didn't have a car, so we depended on the buses to get from the top of the island to the south. Nothing negative about Peppers Blue on Blue. Just remembered... we were in 1232, and had a saggy lounge. Not good for my back. Very humid in March. Not a lot of dining experiences around.
The hotel was in a great location. Very clean. Had all that we wanted. Nice gardens and grounds, pools, views etc. The restaurant was good too. Close to ferry and more importantly, the buses.
Stayed in March 2023
Reviewed: 17 March 2023
Sandra
AustraliaTwo wines we ordered in the restaurant were not available. Whilst we were having a dinner in the restaurant which worked out to be $100.00 per head , people came in to the same restaurant eating area with takeaway containers of food , sat down and ate their takeaway food. Not our idea of good practice for a restaurant of this standard. This was extremely disappointing to us .
Very comfortable bed and good size unit. Beautiful marina view. Two amazing pools. Had a coffee machine, kettle and toaster in room.
Stayed in March 2023
Reviewed: 14 March 2023
Farah
Australia1. room was dated, and unclean. blinds were grubby, loose wires in the room, dead insects. in desperate need for a revamp to be up to standard. 2. lack of room service 3. lack of pool side drinks service 4. short staffed
1. lagoon pool - clean, well maintained, lovely vibe 2. outdoor gardens 3. staff - despite being understaffed, friendly, helpful, going out of their way to be of assistance 5. restaurant - food was really good
Stayed in March 2023
Reviewed: 11 March 2023
Norto
AustraliaStarting to need a bit of freshening up, inside and out. Not a big selection on the dinner menu and a bit pricey.
A handy location to amenities. It had all you need if you chose to have a lazy day on site. Happy, helpful and accommodating staff.
Stayed in March 2023
Reviewed: 7 March 2023
Peter
AustraliaNothing to be broken hearted about - But, the Coffee choice of Maccona is really good for instant coffee, international roast is a heartburn in a packet. Wondered of the choice of sweeteners for beverages, sugar for me is fine, though I prefer raw sugar. Probably checking of Body Wash in shower could be refilled more often.
Locality from Ferry Terminal, Ease of Checkin with staff member, Direction to Room and path to room offered a choice of ramp or stairs. Lift to room level is very convenient and there is good room to enter and exit room. Barra Dinner in restaurant was Splendid, Buffet Breakfast had a very good variety of food to choose from. My Room was well laid out and appointed with all the conveniences to be self-contained for a lengthy stay. A/C worked very well, lighting luminated the room very well, all doors worked very well. TV also worked easily, which is a huge relief for an old fashioned person, chairs were well paired to table and Lounge and chairs was very comfortable. Room Attendant was a Very Pleasant person and very efficient in her time in my room. The convenience to a IGA Shopping Centre is very much appreciated.
Stayed in March 2023
Reviewed: 3 March 2023
Ian
Australianothing
The room was all we needed for a 3 day break from Townsville. We enjoyed the big swimming pool to cool off each afternoon. Breakfasts were tasty. Proximity to the ferry and the bus service was great.
Stayed in March 2023
Reviewed: 17 February 2023
Jody
Australiaclean good breakfast value for money
Stayed in January 2023
Reviewed: 12 February 2023
Heather
AustraliaAircondtioning needed cleaning and blinds were dirty need replacing.Room was not ready for 2pm check in it was 2 .30 and we had to call reception to get new swipes to get into room.The rooms need updating fridge all marked and no air conditioning in second bedroom chairs on deck coming apart and really old televisions not worth the money.
Breakfast excellent pool fantastic
Stayed in February 2023
Reviewed: 10 February 2023
Teresa
AustraliaThought is was a little overpriced and Buffet Breakfast was just ok
close to Bus and Ferry Terminal also to shops
Stayed in November 2022
Reviewed: 6 February 2023
Scott
AustraliaThe breakfast food was OK, but the management of it was poor. On both days had to wait for long periods for the buffet to be replenished (empty trays of eggs, etc, juice etc, even plates) which was annoying - they should be monitoring the food and noticing that when a group of 10 comes in the door they are likely to empty out the offerings for those behind... The furniture in the rooms was fine, but also a little tired and not really at the standard expected for the price point.
The pool was great, although the furniture around the pool was a little tired, and there are some obvious areas where the grass cant grow that were just mud. The lady on reception on Sunday morning was great - very professional and helpful - she deserves accolades for her pleasantness and efficiency.
Stayed in February 2023
Reviewed: 31 January 2023
Ruth
AustraliaGarden at front balcony is in desperate need of attention. The whole garden needed upgrading. There was no sink plug to wash up. Reception was made aware of this but nothing happened. Bed base had holes in it and a power point connection needed fixing but overall the room was spacious and had everything you could need for a short stay including a washing machine.
Spacious room.
Stayed in January 2023
Reviewed: 29 January 2023
Sara
Australiagreat stay relaxing and comfortable
Stayed in January 2023
Reviewed: 27 January 2023
Rex37
AustraliaSize of the room was smaller than what we were expecting. Some noise on roof or next to the building around 1:30am! And there was no microwave oven in the room.
Beautiful ocean view, proximity to grocery, massage and promenade
Stayed in January 2023
Reviewed: 12 January 2023
Lyndal
AustraliaNo regular room maintenance. We needed our bins changed and rubbish removed.
Location and pools
Stayed in January 2023
Reviewed: 3 January 2023
Maria
Australiait’s quite cheap to charge for housekeeping when you go to a hotel. it’s inconvenient to have the best pool so far from the entrance where the only toilets are located and also not to offer pool service.
the location and staff were fantastic. our room’s view was beautiful.
Stayed in December 2022
Reviewed: 29 December 2022
Matthew
Australianeeds a pool bar
very nice well presented property
Stayed in December 2022
Reviewed: 26 December 2022
Nanette
Australiabreakfast was below par.
paid for an upgrade…got room overlooking the marina which was terrific.
Stayed in December 2022
Reviewed: 14 December 2022
Shannon
AustraliaNothing. Place was magical
Got an upgrade from a studio to a 3br apartment for $60 total for 3 nights #worthit Pool was fab. Lovely and warm lagoon pool. Dinner at the restaurant also great as well as our morning lattes.
Stayed in December 2022
Reviewed: 12 December 2022
Dee
Australiaone of the bedrooms didn’t have aircon, which during summer made it a little warm
pool was lovely
Stayed in December 2022
Reviewed: 10 December 2022
Joyce
Australiano sink to wash dishes other than bathroom sink
location view over marina friendly gracious staff
Stayed in December 2022
Reviewed: 8 December 2022
Leoni
AustraliaGood breakfast Good location
Stayed in December 2022
Reviewed: 7 December 2022
Rosannah
Australiaexcellent pools, nice restaurant, brilliantly located with easy access to everything for a short stay on Magnetic Island. very friendly and accommodating staff.
Stayed in December 2022
Reviewed: 27 November 2022
Ella
AustraliaI loved the pool and location as iga and the bottle o was right next door. transport was very good aswell in location with the hotel
Stayed in November 2022
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