123 Sooning Street, 4819 Nelly Bay, Australia
#33 of 85 hotels in Nelly Bay
Guests' ChoiceBased on 1183 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
9.2
Facilities
8.3
Staff
8.8
Value for money
7.6
Free WiFi
10.0
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End of dialog contentReviewed: 1 October 2023
Clair
AustraliaFrosted glass ensuite door to toilet. Put a proper door in! To ceiling. Plunge pool useless - Icy south facing so will never warm up.
Breakfast, great pool (once it warmed up), view terrific. Location ideal. Staff exceptional. Fabulous bath. Rooms spacious. Proximity to eating options, iga
Stayed in October 2023
Reviewed: 27 September 2023
Peter
United KingdomWi-fi was awful, no excuse for that!
Location was great as were the facilities and staff.
Stayed in September 2023
Reviewed: 23 September 2023
Jo
AustraliaTerrible pillows Safe on really high shelf, couldnt reach it Freezer totally iced up and then it defrosted all over our carpet
Good location
Stayed in September 2023
Reviewed: 17 September 2023
Breishen
AustraliaNo lifts for families with prams
Great location, facilities and staff
Stayed in September 2023
Reviewed: 15 September 2023
Hans-joachim
GermanyFriendlyness of the staff. Close to ferry. Enj
Stayed in September 2023
Reviewed: 12 September 2023
John
AustraliaThe bedroom faces unto the public roadway and traffic noise was a definite issue
Facilities, cleanliness and marina
Stayed in August 2023
Reviewed: 10 September 2023
Jada
AustraliaThe bed was very hard and uncomfortable
Good location
Stayed in August 2023
Reviewed: 10 September 2023
Leigh
AustraliaPool , breakfast
Stayed in September 2023
Reviewed: 8 September 2023
Judy
AustraliaLooking out to carpark not good
Bed was great
Stayed in August 2023
Reviewed: 5 September 2023
Scott
Australiakitchen items where very sparse
location
Stayed in September 2023
Reviewed: 3 September 2023
Karl
AustraliaBed and pillows were quite firm
Great facilities, friendly staff, room had a great view
Stayed in September 2023
Reviewed: 27 August 2023
Steveg4584
AustraliaNil.
The large apartment that we were allocated.
Stayed in July 2023
Reviewed: 27 August 2023
Brierley
AustraliaCoffee machine not working for anything but black. Had to buy own Coffee.
Breakfast good choices. Request for poached eggs needs a sign
Stayed in August 2023
Reviewed: 27 August 2023
Kaylene
AustraliaAircon filters were choked up and evidently not cleaned for a long time and maybe someone with a ladder clean all once a week. The noise of the entrance doors closing in the air lock area became annoying as you can't use the handle to ease noise when leaving but can from the inside handle. How to solve ??? I bigger fridge and a small microwave would be great .
Location
Stayed in August 2023
Reviewed: 26 August 2023
Stephen
AustraliaManaged to get an upgrade to a 3 bedroom with our own pool . Awesome
Stayed in July 2023
Reviewed: 22 August 2023
Robyn
AustraliaSo close to all facilities
Stayed in August 2023
Reviewed: 21 August 2023
Caitlin
AustraliaFor an expensive resort, the breakfast buffet is pretty basic and rooms are not serviced during stay. But you are paying for spacious rooms and location which is worth it.
The location, staff and pool are all fantastic! Such a great place to base yourself on the island. Loved sitting on the balcony overlooking the water. Could spend days relaxing by the massive pool.
Stayed in August 2023
Reviewed: 20 August 2023
Ruth
AustraliaBreakfast wasn't pleasant, coffee provided in room was lacking - not enough pods only 6, given booking for 4 adults and 3 pods were decaf which none of us drink, expected all rooms to have double beds+ (however one room had singles) as advertised, no spring water provided and dishwasher not working and not enough dish liquid provided.
Pool, outdoor areas, quiet, beautiful location and grounds were immaculate
Stayed in August 2023
Reviewed: 19 August 2023
Donna
AustraliaJust the pillows hahaha
Amazingly easy location. Big room . Large sparkling pool. Good breakfast selection.
Stayed in August 2023
Reviewed: 17 August 2023
Sylvia
AustraliaOur room was facing the bus terminal, very noisy from very early in the morning
Convenient located near the ferry. Nice large pool
Stayed in August 2023
Reviewed: 16 August 2023
Denise
AustraliaThe bed was not as comfortable as I expected and the room was a little tired. It was annoying when people smoked on the boardwalk as the smoke could be smelt on our balcony and in our room.
Location was brilliant. Pools were beautiful and our room had the most amazing view over the marina.
Stayed in August 2023
Reviewed: 14 August 2023
Alfie
AustraliaPrice, preparation of keys cards on arrival
Location, facilities, buffet breakfast
Stayed in August 2023
Reviewed: 10 August 2023
Cathy
AustraliaGreat location. Very comfortable well appointed room
Stayed in August 2023
Reviewed: 7 August 2023
Anne-valerie
AustraliaTired rooms Bright lights in flat Dinner- prawn linguine - prawns not that fresh for the location of the hotel
Location Great pools
Stayed in August 2023
Reviewed: 4 August 2023
Stephen
AustraliaRoom was ok but just a little 'tired'.
Room was fine. Altho bathroom sink rather dated and cracked. Breakfast good - altho not much variety over our one week stay so we went elsewhere sometimes for variation. Pool was excellent as were the views from our balcony over the marina. Dinners in the restaurant were EXCELLENT!! Could not fault the menu here as all was delicious! First class! As was the service. Reception staff were extremely helpful and customer service was exceptional. Nothing was too much trouble for anyone at Peppers.
Stayed in July 2023
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