There was no remote for the tv and no phone to call reception to ask for a remote

Stayed in May 2024

On the deck there were a few tables etc that needed mending/maintenance

The apartment was amazing. So much room for our family to come together to spend quality time with each other. The pool was refreshing and spacious. The staff were extremely friendly and helpful. Breakfast was great.

Stayed in May 2024

Only 1 restaurant. Another would have been good. A bit more casual with easy eats

The pool was amazing. I’ve never seen one that big.

Stayed in May 2024

Room cleanliness, wasn't great. Kitchen area wasn't clean and the fridge had bad odour

Fantastic location

Stayed in May 2024

The plants

Stayed in May 2024

The first room we were allocated there was a very strong mouldy smell. We asked for a different room and our request was met.

The staff were friendly.

Stayed in May 2024

Restaurant had an unusual menu where you can share the different dishes however everything we ordered came at different times which made sharing a challenge.

Location was excellent as we were walking in the Bay to Base. Reception staff were amazing, particularly Oscar who went above and beyond when I left my Apple Watch charger at home. He lent me a spare charger that he had at home for the duration of our stay. Thank you so much.

Stayed in April 2024

Breakfast was average and expensive if not prebooked even though the restaurant was empty. Dinner was weird, very small plates supposed to be tapas share but they weren’t big enough to share. Waste of money (go to Granite’s). Lunch was delicious. We had 3 rooms - Friend’s rooms carpet was smelly and one room bed was terrible and collapsed on one side. Ours was good except we only got 1/2 roll of toilet paper.

Main reception areas were clean and pretty. Room was clean (apart from inside the drawers/cupboard) the shower amazing, nice big bed was super comfortable. Lunch at restaurant delicious (all the meals). Staff very friendly. Carpet needs to be changed.

Stayed in April 2024

Hotel staff were very helpful and friendly. We were upgraded to a three bedroom apartment and given a nice bottle of sparkling on arrival as we were celebrating my 50th Birthday. The apartment was spacious, clean and very relaxing. The pool is one of the biggest I've ever seen at a resort and the view from our room of the pool and mariner was just stunning. The ferry and bus terminal was also just outside the resort. We had the buffet breakfast each morning as part of our package. There wasnt a huge selection, but there was always something for everyone and it was always lovely. Overall, we had an amazing stay and hope to be back soon!!

Stayed in April 2024

A very strong bleach odure in the appartment on our arrival. We opened all doors and loovers and went out for a bit. No air con in the second bedroom but a fan was provided. Wouldn't want to sleep in the second bedroom in summer. For a family appartment, not much seating in the lounge. The blinds are breaking so need to open and close with care.

The Staff were friendly and helpful. The pool was great. Beds were fine and bathroom was clean. Breakfast was fantastic. IGA close by and great eating spots also.

Stayed in April 2024

The apartment was very comfortable for our family . Hospitality was great the pool and the island were very good

Stayed in April 2024

Not sure it is worth the star rating. It does not feel like a Peppers like I usually experience with the luxury usually associated with this brand. Room was very dated, loud overlooking a car park. It was all clean and OK but a little disappointing at first.

The pool is a nice big size. Very close to Ferry

Stayed in April 2024

The only problem we had was the door...the key card opened it, but the actual lock took some finessing!

We were given an upgrade! The room had a lovely view, sweet amenities and very comfy!

Stayed in April 2024

That we couldn't stay longer!

Reception staff were amazing as well as the service we received at the bar and at breakfast. Our family love it at Peppers , we are always made to feel welcome 🥰

Stayed in April 2024

Metal pull on boat outside banged all night. Doors to balcony weren’t very sound minimising.

Pools were lovely

Stayed in April 2024

Both pools were beautiful but are in full sun for the majority of the day with very little shade. Also there is no snack bar/kiosk/bar at either pool so you cannot enjoy lunch or a cold drink by the pool unless you bring your own or walk back to the restaurant. Also be aware when they ask for a credit card at check in for a hold they will physically take money out of your account (AU$200) and not return it for 48hrs after checkout. I’ve been to many places that will take card details as a security precaution but to actually withdraw money seems excessive. Checkout is at 10am - this is normal for Australia - but not very ‘luxury’

Location was great - restaurant and cafes within walking distance and close to ferry terminal and bus if you are not hiring a car. Room comfortable and bathroom spacious, though a bit dated. Great shower. Staff were very friendly and attentive and Boardwalk cafe served a delicious lunch and breakfast.

Stayed in April 2024

Stairs

Elevators

Stayed in April 2024

The previous guests half eaten fish and chips were in the fridge still. Housekeeping must not have checked the fridge to remove the old smelly food.

Beautiful big bath tub perfect for soaks after hiking.

Stayed in March 2024

Good breakfast, clean rooms , great location,

Stayed in April 2024

Nothing.

The beautiful resort style. Lovely pools, close proximity to the ferry terminal and iga

Stayed in March 2024

The only negative thing was morning noise of the buses and rubbish trucks emptying the bins. Some of the car parking spaces were quiet tight for our four wheel drive.

The room was very spacious. It had everything that we needed for the three night stay. It was close walking distance to other restaurants. We will deffinately be staying there again.

Stayed in March 2024

TV did not work, but the lovely guy at the reception came up and fixed it all up. Meals were average for this cost

BIG BED.....Lovely pool.

Stayed in March 2024

Requires a $200 security deposit (quite steep compared to most other places that require $100) and is lacking in accessibility - only 1 elevator that does not go to all floors and lots of stairs, most definitely not wheelchair accessible.

Breakfast was tasty with good variety, the pool was very nice, and the room was beautiful and very clean.

Stayed in March 2024

Just not a five star. The big pool is not great.

The hotel was lovely! Definitely NOT a five star, it’s a little dusty. But still great. I’m not sure it’s quite worth all the money they charge.

Stayed in February 2024