569-571 Charlton Esplanade, Urangan, Urangan, 4655 Hervey Bay, Australia
#32 of 62 hotels in Hervey Bay
Guests' ChoiceBased on 1908 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
9.0
Value for money
8.0
Free WiFi
6.5
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End of dialog contentReviewed: 4 December 2023
Joshua
AustraliaMain bathroom shower/spa combo wasn’t very practical and very little water pressure
Great location and room size
Stayed in November 2023
Reviewed: 28 November 2023
Patricia
AustraliaOnly 1 lift serving 3 towers and the very long walk to them
How close it is to the jetty and beach .
Stayed in November 2023
Reviewed: 18 November 2023
Robinson
AustraliaThe food wasn't as good as we'd like pizzas were wonderful though
The staff were very helpful enjoyed our stay close to the beach
Stayed in October 2023
Reviewed: 15 November 2023
Australia
AustraliaGlass that can see out but not look in on the bathroom window so people can use the balcony without looking in to see someone on the toilet. The rooftop was quite bare so even a single pot plant to give it some life/gentle atmosphere would be welcome.
The general extra space allocated to the Penthouse & having 2 spa ensuite facilities. The rooftop balcony was also a wonderful addition.
Stayed in November 2023
Reviewed: 11 November 2023
Barry
AustraliaNo negatives here.
Nice large apartment, quiet & convenient. Have stayed here before & we will again.
Stayed in November 2023
Reviewed: 10 November 2023
Bradley
Australiapool was closed for repairs spa bath was only big enough for 1
was clean and comfortable
Stayed in November 2023
Reviewed: 5 November 2023
Mckeown
AustraliaWe were not advised until a few days before travel the pool was not in use👎
Location
Stayed in October 2023
Reviewed: 2 November 2023
Susan
AustraliaLounge was very uncomfortable sunk away
The upgrade so I could use other bathroom have had knee replacement
Stayed in October 2023
Reviewed: 31 October 2023
Lachlan
AustraliaDoors very heavy for other rooms so constant very load banging as people were going to and fro
Location was really good, Staff really nice, Bed really comfy and even though Pools were out of action for Reno’s this was communicated prior and during our stay really well and so we had no issues with this.
Stayed in October 2023
Reviewed: 31 October 2023
Elizabeth
AustraliaHard to make a comment when we only stayed 1 night.
Room was spacious and clean. The building is immaculate. Even though they were renovating the pool area it had no impact on us at all. Staff were helpful and friendly. Stayed before at this property, so was familiar with everything. Always a good stay.
Stayed in October 2023
Reviewed: 28 October 2023
Carissa
AustraliaVery dated and not well maintained. Overpriced for what it was
Location and staff were great. Beds very comfortable
Stayed in October 2023
Reviewed: 15 October 2023
Melanie
AustraliaUnfortunate timing that the large renovations were occurring while we stayed.
The property was very clean and comfortable. The staff were helpful and ensured we were able to have an unplanned overnight stay with our infant with no concerns.
Stayed in September 2023
Reviewed: 13 October 2023
Trish
Australiaobviously due to pool renovations a bit noisy and could not sit out on balcony due to noise and works, however, the staff did advise us that projects were in place. This did not stop us from enjoying the sights of Hervery Bay.
Location was great position of room.
Stayed in September 2023
Reviewed: 10 October 2023
Linda
AustraliaThe garbage Shute door closed on me ,a bit alarming for a second
Husband had a bad fall, Leith from reception drove him to hospital Thanks to her and shift partner for quick resolution Housekeeping promptly supplied bandaids All staff very pleasant and obliging
Stayed in October 2023
Reviewed: 9 October 2023
Rodney
AustraliaThat the pool was under construction
The room was clean and very lovely
Stayed in August 2023
Reviewed: 1 October 2023
Concetta
AustraliaPoor to no wifi and internet generally poor, mobile phone did not work in the room. Also power to charge mobile was poor.
Location
Stayed in October 2023
Reviewed: 22 September 2023
Aug
AustraliaThe pool was being renovated (we were notified after booking so we could make changes if necessary).
Beautiful room and amenities. Close to the beach.
Stayed in September 2023
Reviewed: 15 September 2023
Nikki
AustraliaCould do with a few tweaks, dishwasher never cleaned the dishes properly always had to wash after it finished. Could do with a few more utensils - no can opener. Would have been nice to have 2 towels each, bath mat never dried had to use my beach towel to mop up water
Good location, staff lovely, foyer always smelt so nice
Stayed in September 2023
Reviewed: 7 September 2023
Chris
AustraliaI was told in a email I could check in at 12 and had a phone call saying it would be ready.so get up there at 12 and had to wait around with 2 kids that wanted to have a nap.if I didn't get a email and a call I would not have been there so early and get told use don't do that in a rude way but I have the email.
Being up there
Stayed in September 2023
Reviewed: 4 September 2023
Scott
AustraliaUnexpected pool renovations and the constant very loud noise of the assess door opening and closing
The room was very spacious and clean
Stayed in September 2023
Reviewed: 31 August 2023
Ken
Australianil.
Great location, fantastic amenities. Walking distance to market, cafe etc.
Stayed in August 2023
Reviewed: 30 August 2023
Lisa
AustraliaPool works and having long detours through resort to access restaurants. However good deal re price.
Location. Ease of checking. Good restaurants on sites.
Stayed in August 2023
Reviewed: 17 August 2023
Rikki
AustraliaGreat location. Very comfy beds.
Stayed in August 2023
Reviewed: 12 August 2023
Peta
Australiapool out of action
great location, Uber friendly staff
Stayed in August 2023
Reviewed: 8 August 2023
Chris
Australiawas very nice
Stayed in June 2023
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