couldn’t fault anything

Everything was super clean. Parking was easy and there was a lot of available spaces. The room was spacious and the furniture that was in there was perfect. Central location to everything. The bed was comfy. I stayed in an apartment which had a kitchen with all the utensils needed for cooking and a washing machine and dryer which was amazing.

Stayed in April 2023

Being a new setup and having heap of technology incorporated into the building and the processes, I can understand the getting-use-to factor, which will be worked out as it goes I believe.

Communication with the staff was quite pleasing, helped me with the problems as well as giving me guidance when needed. The property is brand new, clean and comfy. Many facilities to enjoy, such as heated pool and jacuzzi at the roof top, which is also equipped with BBQ and seeing area to have a nice roof-top experience. Views from Rooftop at night is wonderful.

Stayed in April 2023

the door key in the phone didn’t always work and took forever to open the door

safe, secure, clean, quiet

Stayed in April 2023

The guest portal could have been a little easier to find on the emails

Super comfy, apartments were really nice and tidy, rooftop pool was great, staff communicated very well

Stayed in April 2023

We booked a Executive Apartment which was supposed to be 2 rooms with Queen beds, and a sofa bed in the living room We were 1 cuple & 2 singles so we needed the extra sofa bed but only had 2 towels and no bedding for the sofa. We asked and It was promised it would be at our door by 9pm but it never showed up.

Easy access and parking onsite. Very clean and tidy and close to the city. 100% will stay here again when back in Brisbane. The free bottle of Wine was nice also.

Stayed in March 2023

nothing

clean, self check in, help if you need it

Stayed in March 2023

they didn’t have a few kitchen thing u need to cook like chopping board, salt and pepper would be good to have it as well. that’s more like a feedback for them because it wasn’t a big issue

Modern, very clean, comfortable, quiet.

Stayed in March 2023

There were dirty dishes in the dishwasher which we found when we went to load it ourselves. Otherwise the room was perfect.

The property was high end and perfectly laid out. The room was spacious and had everything we needed for a mini break in Brisbane for the weekend. An Uber to Suncorp only cost about $11 and the bottle of wine on arrival was a lovely touch. We really liked the use of the QR codes for information and casting which was preset and ready to use.

Stayed in March 2023

You need to pay a deposit via their "guest portal" which is in US dollars, I called them to provide credit card details so they could charge in AUD, they used my card details to double charge me for the room, despite that we paid booking.com when we booked the room, a few weeks prior. I feel that the apartment was completely over priced and the location was actually not as suitable as we thought from looking at the map when we booked, Room looks better in the pictures and the hotel put a noisey family with kids next to us and above us which was extremely unpleasant. Getting in was complicated to the building was complicated and the electronic key did not work despite uninstalling and re installing the app, using the TV streaming was complicated. There are hotels with breakfast and better locations for the price.

Staff were pleasant enough when assistance was required. The system is not customer friendly, however.

Stayed in May 2024

We had no internet service in the room tv didn’t work view was of a tin shed couldn’t get tv fixed the whole time we was there was not happy and was a waste of money

Stayed in May 2024

I am frequent user of hotels and airbnb. The stay was a nightmare. It’s a long story but to cut it short, my check in time was supposed to be at 2pm and I finally managed to check in around 4pm. Two hours were wasted in useless instructions for check in, endless calls to get hold of someone to help you, keys for access not working,very misleading advertising on the ad, very poor internet connection. DONT STAY THERE. On the ad it says exactly “the apartment features a pool with view” so you would think you are on the same level with the pool. But you are on level 2 or 3. Ad says SPECIOUS. It is literally tiny. I can go on and on. Spend your money at well known facilities and don’t believe the pictures and the ad or viewers

The place is a nightmare

Stayed in April 2024

Couldn’t connect to any tv channels - had no internet. No instructions on where we could park as it was paid for. Room had no view at all. We looked at the high way and kennards hire - the room says it comes with a view

The technology use

Stayed in April 2024

Security guy wouldn’t even talk to me when I asked where a local shop was nearby and was just rude

Nicely set out good aircon and clean

Stayed in March 2024

Online checkin was useless, key on phone wouldn't work, no smiling face to greet and hand over keys, 2 phone calls and half hour later we got in. Car hidey hole out and down the back wasn't explained. Check out was nearly as bad.

Clean stylish and requirements met

Stayed in March 2024

Digital key

I had trouble with the key lock on my room door

Stayed in March 2024

I thought an online check in would be easy but it was really time consuming. Multiple emails, downloading apps, logging into portals, 3 separate payments and then having to log in again to find user wifi passwords for the room etc My key app would malfunction every time I tried to open the door / use the lift. Make sure your phone is charged and you have internet if you stay here or you’ll be stuck.

The apartment layout and design was relaxing and practical. The rooftop is beautiful.

Stayed in February 2024

The receptionist never apologised for the many issues we had with our room and how long it took them to fix a simple issue. House keepers constantly walking in and there was no note to put outside to say no thank you. dusty rooms and the card on the app doesn’t always work. the Hot tub was lukewarm.

cold aircon.

Stayed in February 2024

The key process was frustrating. Initially, I received emails about a digital key and having to download an app for it. This didn't work upon arrival. After calling, I was informed about a key locker code. The key fob provided initially didn't work, and I had to speak to three different people to resolve the issue, only to find out it was the wrong key fob. The overall process was complicated and led to unnecessary delays and inconvenience.

Stayed in December 2023

Remote in check and keyless entry was cumbersome and difficult to navigate. No mention of this when booking and no mention of additional $200 security bond

The room was lovely and clean

Stayed in January 2024

The only way to get in was to download an app to use as a room key. It was temperamental. It was hard to get out of when the traffic was heavy.

Secure car parking.

Stayed in October 2023

Terrible music in lobby and hallways. No on site staff Poor check.in process Clumsy key lock operation No clear directions

Stayed in November 2023

Virtual key process was an absolute nightmare and the single issue that stopped me giving this establishment the higher rating.

Spotlessly clean and full amenities.

Stayed in November 2023

Getting in - retrieving the keys and getting out - dropping the keys off

Stayed in November 2023

Our apartment looked out over a main road and what looked like an industrial estate.

Location was what we were after.

Stayed in October 2023

There is nobody there no staff. My phone won't active the garage I didn't realised when I booked it was all digital and on line having to download apps so you have a key I found it stressful.. I won't not have stayed if I was aware of that. Ants everywhere in apartment. Hard beds they take a $200 deposit and charged me extra $6 for using credit card ripped off

Location great pool great.

Stayed in October 2023