265 Little Bourke Street, 3000 Melbourne, Australia
#77 of 206 hotels in Melbourne
Guests' ChoiceBased on 973 hotel reviews
8.3Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.5
Staff
8.8
Value for money
8.1
Free WiFi
8.4
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End of dialog contentReviewed: 2 July 2023
Anthea
AustraliaGiven incorrect room number and interrupted a couple in their room. Staff giggled, with a weak apology but it was uncomfortable for everyone involved and I had to go back down to reception with all my luggage to get a new room number.
Location, rooms lovely and big and well appointed. Spotless
Stayed in May 2023
Reviewed: 25 June 2023
Ben
AustraliaComfy beds Clean
Stayed in June 2023
Reviewed: 23 June 2023
Julie
AustraliaThere was some street noise but I think it could not be helped considering the location which is in the midst of the city.
The Staff were very helpful and the room was very clean. The location is so good as it is in the centre of the city. I strongly recommend staying at the Pullman on Swanston.
Stayed in June 2023
Reviewed: 16 June 2023
Dianne
AustraliaLocation - difficulty accessing
All exceptionally helpful staff - with a special mention to Dimitra and also the valet parking staff.
Stayed in June 2023
Reviewed: 9 June 2023
Jack
SingaporeNIL
Hotel is very near to China Town and lots of eatery around this area. Tram station is near hotel and is very easy to travels from Southern Cross Station. Room is new and clean. Bed is very comfortable.
Stayed in June 2023
Reviewed: 28 May 2023
Cairene
Australiathe tv remote was hard to work and I wasn’t able to figure out room service
the smell as you walked into the hotel was amazing and welcoming
Stayed in May 2023
Reviewed: 23 May 2023
Kerrie
AustraliaTaxi from hotel to station. Driver rude & unhelpful. Silver cabs vehicle registration M 2918. We were dropped in side-street, not Southern Cross, with heavy luggage, which driver refused to get out of boot for us. We are 60yrs+ & in poor health. Very disappointed with taxi service.
Didn't try the food
Stayed in May 2023
Reviewed: 15 May 2023
Alicia
AustraliaOur room smelt of spew in the corner near the cupboard. There was a babies bottle lid behind the couch and a used cotton tip next to the couch. I like going to a hotel and feeling like no one has ever been there before me. It’s a real turn off seeing and smelling this.
The location is amazing and that’s why we continue to stay here. The bed are comfy and the sheets/ towels are very clean ( no stains) The free coffee facilities are a Nespresso machine and the free pods are delicious.
Stayed in May 2023
Reviewed: 14 May 2023
Wayne
AustraliaNo view from room, shower too small
Location
Stayed in May 2023
Reviewed: 12 May 2023
Laura
AustraliaThe accor system seems hard for staff to use
Great location, clean and modern facilities. System was down and wasnt easy for staff to use or change information. Staff were very friendly and professional.
Stayed in May 2023
Reviewed: 4 May 2023
Shaun
AustraliaThought Breakfast offering was light on for the price and ended up ordering from the menu.
Very well appointed room and good location.
Stayed in April 2023
Reviewed: 2 May 2023
Rachel
AustraliaGreat location, comfortable, spacious, modern, clean
Stayed in May 2023
Reviewed: 26 April 2023
Emily
Brunei Darussalamso conveniently located
Stayed in April 2023
Reviewed: 25 April 2023
Victor
Australiaroom had air pressure noises however it was fixed as soon as we raised it with reception
location is in the heart of the city
Stayed in April 2023
Reviewed: 24 April 2023
Francis
SingaporeThe soap dispenser!!! Could be more convenient! (And also, there should be a door sign for "Please clean my room" to avoid misunderstanding)
Modern interiors, relaxing receiving/lobby area, working lifts, bedroom linen is great, bathroom facilities are good
Stayed in April 2023
Reviewed: 17 April 2023
Nrtaylor
AustraliaNo Parking on site, pillows horrible, had to ask at breakfast what the arrangement was not ushered to our table and explained.
Location was great and easy walk to most cbd attractions
Stayed in April 2023
Reviewed: 16 April 2023
Marion
AustraliaWould have liked hot chocolate sachet in room.
Well trained staff friendly terrific location
Stayed in April 2023
Reviewed: 12 April 2023
Thomas
Australiaparking and access
location and staff
Stayed in April 2023
Reviewed: 10 April 2023
Ross
Australiaoutside noise in rooms
roomy
Stayed in April 2023
Reviewed: 10 April 2023
Cameron
Australiacould use a chair in the room, no toilet brush
great location centralised in the perfect spot, clean, modern rooms
Stayed in April 2023
Reviewed: 2 April 2023
Anne-louise
Australiahad to change rooms mid booking due to odd smell in vents however staff were very accommodating
location
Stayed in January 2023
Reviewed: 27 March 2023
Roziah
MalaysiaDaily cleaning was not done because of not staff issues. When asked, vouchers were given as compensation to use in the hotel. Would have preferred cash back. Not enough hangers and drawers for clothes. Pillows were too soft. Requested for memory foam pillows which was much better. I requested for room on higher floor to avoid the noise since the hotel is located on the busy Swanston street. No drinking water was provided in the room.
The thoughtful things that was included like hair dryer,curling iron, ironing board and iron, tea and coffee facilities. The location was great. Very convenient to shops and eating places. Modern and clean hotel.
Stayed in March 2023
Reviewed: 26 March 2023
Jessie
AustraliaGreat location very clean.
Stayed in March 2023
Reviewed: 23 March 2023
Heidi
Australialocation, customer service
Stayed in March 2023
Reviewed: 22 March 2023
Therese
New ZealandThe entrance foyer definitely needs a rethink
The breakfast was good. The manager in the cafe was so nice. The best was Bobbi the concierge. He was so kind to me and everyone he engaged with. Always smiling. Johnny was once as well
Stayed in March 2023
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