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Reviews of Pullman Sydney Airport 5 stars

191 O Riordan Street, Mascot, 2020 Sydney, Australia

#78 of 325 hotels in Sydney

Guests' Choice

Review score

Based on 1808 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 18 May 2024

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 1 night

    No dislikes

    Service at the restaurant was exceptional.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    We enjoyed our stay in Pullman Hotel and definitely will return again
    • Business trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No slippers in the room and the fridge is empty! No drinks at all! I hope they stocks more drinks in the fridge especially, we’re tired from our long flights and we doesn’t have enough time to go to the supermarket.

    It’s clean and staff are accomodating

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    No minibar

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Location and getting to airport

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    A very pleasant one night stay.
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    The bed could have been a little bit harder but was perfectly alright for one night.

    The room was quite spacious and very clean. Despite the closeness to the airport and a big road in front, the room was very quiet.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The bathroom door. Not good if you are travelling with family.

    Stayed in April 2024

  • Reviewed: 10 May 2024

    8.0
    Pullman Sydney Airport
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Concierge advised they did not have a booking for us. Fortunately I had the confirmation with me and proof of payment. We ordered a toasted club sandwich which was not quite as good as we expected but other than that we are happy and will return. The Super Shuttle is very convenient.

    Lovely room and generally very nice hotel.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night

    The room was well presented. Had room service, which was great, hot and arrived before the allocated time. Staff at the front desk were very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Location for airport great, took taxi to airport, easy. Delicious meal, sat in bar area and ordered from restaurant as hadn’t booked, no problem. Bed exceptionally comfortable.Only problem was the doona on bed, far too short for bed, husband 6’4 and had to sleep diagonally. Very much a disappointment. Other, staff very pleasant especially doorman and porter.

    Stayed in May 2024

  • Reviewed: 25 April 2024

    8.0
    Good stay for a quick rest before taking flights
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Location is near Sydney Airport. Bed was comfy, decent sized room for family.

    Stayed in March 2024

  • Reviewed: 24 April 2024

    9.0
    Great hotel let down by uncomfortable pillows!!!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows were poor quality with foam inserts which detracted from the quality of sleep and as a consequence the overall experience of the stay.

    Room size was a pleasant surprise - lots of space. The room was spotlessly clean and toiletries were of a good quality and standard. The meal options whether the bar menu or the full restaurant menu were excellent and provided a good choice for all tastes and pockets. We opted for the bar menu which was served promptly and was both good value and quality.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Brief visit but comfortable and pleasant.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    The shower temperature wouldn't stay the same.

    The room was comfortable and clean. The bed was great. The location was perfect.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Good airport hotel. Better than most airport hotels. Clean and comfortable with good restaurant. I would stay again.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Property was great! However didn’t realise room service was via the app so Champaign nearly 2hrs to be delivered to the room. Breakfast was delish however staff were very confused at time for coffee orders nor were they prompt. But in saying that I will go again cause I’m sure language was a barrier.

    Fantastic, location was great for a quick Uber to Newtown.

    Stayed in March 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean and staff very pleasant

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    A nice stay for one night prior to our early morning flight but wouldn’t stay for much longer than that.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    We went to the restaurant for dinner and service was very slow, there was also no kids menu or child friendly meals on the menu. The food took ages to come out and things were missing. The room was pretty small for a family of 4 in a twin room.

    Great proximity to the airport and a nice atmosphere in the common areas. The room was clean and bed was comfortable.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Room service meal came uncovered.

    Rooms

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Excellent staff
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Gym a bit stuffy for 24/7 use

    Proximity to airport

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Nice but service was very slow as they were busy.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    They were just really busy probably for Pink concert. Room was set up for 2 people buy the booking was for 4 people, I asked for extra towels glasses etc, had to call back an hour later, then another 45mins after. Extra towels still didn't arrive before we left, I advised staff I would be disappointed if we can't have a shower on return because towels had not arrived and to their credit the towels were there when we returned 5hrs later.

    The room was nice and clean and the staff were friendly

    Stayed in March 2024

  • Reviewed: 11 April 2024

    8.0
    Close to the airport, but Needs a more comfortable bar.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    If you like a hotel to have a decent restaurant and a comfortable bar, this is not the best choice. While the restaurant will get you fed, the surroundings and ambiance, especially in the bar, was second rate. They seem to have spent money on making the place dark and “fake cool”, and they should have spent it on creating a more comfortable space.

    Very close to the airport. Decent stay, large room.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Pre flight stay at the Pullman Mascot.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Good room and restaurant.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    Comfortable and convenient accommodation
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Airport transfer.

    Friendly, efficient staff. Convenient stay pre an overseas flight.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Excellant cozy stay with quick check out and check in.
    • Leisure trip
    • Family with young children
    • Deluxe Executive Double Room with Two Double Beds - High Floor
    • Stayed 1 night

    We reached the hotel just before midnight, and were relieved to find that it was still open and we were given an executive room right away. We had a long flight back from Honolulu and desperately wanted to hit the bed asap, the night staff took less time and helped us get the room without much delay. The front office staff (morning shift), Sagita, was courteous, eager to help, and very professional. She helped me avail a late check out. During our buffet breakfast, we were looked after by Sujata, who was very enthusiastic and helped us select the food and also got us get coffee & tea. We loved interacting with her and appreciated her hospitality.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Had a great stay in a great hotel
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    Early start meant no breakfast available

    Room. Bed was great

    Stayed in April 2024

Showing 1 – 25

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