Reviews of Quest Southbank 4.5 stars
12-16 Kavanagh Street, Southbank, 3006 Melbourne, Australia
#186 of 1,017 Holiday rentals in Melbourne
Guests' ChoiceReview score
Based on 1099 hotel reviews
8.3Score breakdown
-
Cleanliness
8.7
-
Comfort
8.7
-
Location
8.9
-
Facilities
8.5
-
Staff
9.0
-
Value for money
8.1
-
Free WiFi
8.1
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 24 May 2024
Shaun
Australia15 reviews2 helpful votes9.0“An unexpected upgrade made our stay”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
The clothes dryer didn’t work (but we didn’t mind as we weren’t planning on having one)
We ordered a basic room and were upgraded to a 2 bedroom apartment with ensuite in master bed and full kitchen
Stayed in May 2024
-
Reviewed: 21 May 2024
David
Australia5 reviews1 helpful vote9.0“Very good”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
Having to step into slippery bath to shower, for 74 yo like me it was dangerous
Central location, kitchen & bathroom facilities excellent
Stayed in May 2024
-
Reviewed: 18 May 2024
Alexander
New Zealand6 reviews8.0Very good- • Leisure trip
- • Couple
- • One-Bedroom Executive Apartment
- • Stayed 5 nights
- • Submitted via mobile
Nothing
Tidy and spacious enough.
Stayed in May 2024
-
Reviewed: 16 May 2024
Andrew
Australia109 reviews13 helpful votes9.0“All relaxed and pleasant we will be back thanks”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
Nothing
The receptionist Moe was extremely professional pleasant polite perfect
Stayed in May 2024
-
Reviewed: 15 May 2024
Radda
Australia3 reviews7.0Good- • Leisure trip
- • Group
- • Two-Bedroom Apartment with Two Bathrooms
- • Stayed 1 night
When we left there was a leaflet on our windscreen saying do not park here, these parking bays are reserved for Quest customers. Note we had paid for a parking spot and the lady in Reception guided us to the parking bays when we arrived.
Stayed in May 2024
-
Reviewed: 10 May 2024
Kimberly
Australia6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Three-Bedroom Deluxe with Two Bathrooms
- • Stayed 3 nights
- • Submitted via mobile
The beds were a little uncomfortable
It was a good size for a family and the view was stunning
Stayed in April 2024
-
Reviewed: 8 May 2024
Owen
Australia5 reviews8.0Very good- • Leisure trip
- • Couple
- • Two-Bedroom Apartment with Two Bathrooms
- • Stayed 2 nights
- • Submitted via mobile
Construction work across the road.
Clean good location & had a coffee machine with pods 😁
Stayed in May 2024
-
Reviewed: 5 May 2024
Narelle
Australia6 reviews7.0Good- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment with Two Bathrooms
- • Stayed 2 nights
- • Submitted via mobile
Second bedroom was very cold and draughty, tv in main area couldn’t get a signal.
Size of apartment was good
Stayed in May 2024
-
Reviewed: 3 May 2024
Venny
Australia15 reviews8.0“Excellent and would stay again!”- • Leisure trip
- • People with friends
- • Two-Bedroom Executive Apartment with Two Bathrooms
- • Stayed 4 nights
- • Submitted via mobile
Everything was excellent! But some constructive feedback: A staff member wasn’t sure if the street parking was free on a public holiday or not… not the end of the world, but probably should know that fact for guests with hire cars. A quick google search revealed the answer.
Clean, close to everything and good communications.
Stayed in April 2024
-
Reviewed: 2 May 2024
Adrian
Australia7 reviews1 helpful vote8.0“Great location.”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
A lot of noise from adjoining rooms and above. Bed was not very comfortable and bouncy.
Good location, easy check in and check out. Car parking available.
Stayed in April 2024
-
Reviewed: 30 April 2024
Vivien
Australia24 reviews3 helpful votes8.0“Comfortable & convenient and met expectations for the extra price compared to others nearby.”- • Leisure trip
- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 3 nights
There was a lot of construction immediately opposite and very noisy all day.
It is well presented and easy to use layout. Great location for our theatre & concerts. Parking is good.
Stayed in March 2024
-
Reviewed: 29 April 2024
Lynette
Australia1 review9.0“Very comfortable flat and well appointed.”- • Leisure trip
- • Couple
- • One-Bedroom Executive Apartment
- • Stayed 3 nights
Toilets didn’t flush well, had to hold button down longer than necessary. On last night of stay the water was cut. Next morning it was back on but hot water didn’t come through for another 30 mins or so. Had to have a cold shower as we were checking out at 6.20am. Channels 3 and 7 were the only available channels on the TV.
Spacious room that was quiet. Bed was comfy and it was great having a kitchen. Reception staff excellent and helpful.
Stayed in April 2024
-
Reviewed: 14 April 2024
Sylvie
New Zealand10 reviews9.0“Within easy reach to everything, a little less busy being aprox 200m from the Southbank action.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment with Two Bathrooms
- • Stayed 7 nights
Unfortunately, at the time of our stay the building next door was being demolished and the noise level was significant. Ear plugs would have been useful. thats April 2024.
Everything was perfect. Woolworths only 5 minute walk away.
Stayed in April 2024
-
Reviewed: 13 April 2024
Barbara
New Zealand6 reviews9.0“Lovely place to stay”- • Leisure trip
- • People with friends
- • One-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
A little further than we thought from the convention center. It has a bath in the main bathroom which was a challenge for the older person in our group.
Very clean, with all the necessities for a comfortable stay. Comfortable beds, plenty of pillows etc. There was enough space for the 4 of us in a 2 bedroom so we didn't feel cramped. Reception was very helpful with extra sheets and organising taxis.
Stayed in March 2024
-
Reviewed: 2 April 2024
Francesco
Italy16 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
we had the apartment serviced for the first three days, but then never again for no clear reason. Plus, the cleaning was not accurate. The bedroom had no window, so it was very dark. Gym was supposed to be open from 5am, but on easter day it was still closed at 6.10am and reception was not attended
Stayed in April 2024
-
Reviewed: 27 March 2024
Gabriella
Australia29 reviews1 helpful vote8.0“Great week stay”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
You only get one key to the room so it’s hard if you need to go out separately.
Location was great, parking was easy to use. Cleaning crew was amazing.
Stayed in March 2024
-
Reviewed: 26 March 2024
Gary
Australia1 review9.0“Great Unit and great location for the Grand Prix”- • Leisure trip
- • Group
- • Three-Bedroom Deluxe with Two Bathrooms
- • Stayed 4 nights
Accidental charge added after checkout but that has been sorted out now.
Location was great for the Grand Prix. Walking distance from Albert Park. Room was larger than expected.
Stayed in March 2024
-
Reviewed: 23 March 2024
Finch
Australia4 reviews7.0Good- • Leisure trip
- • Family with young children
- • One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
Asked housekeeping manager if there was any water she said yes tap water ...when checking out we were told filtered water was available in reception, no map...receptionist when we checked in had no customer service the one when we checked out was lovely .....toiler brush holder was scruffy , no.mirror
Location....facilities in room ie balcony washing machine dryer etc ....
Stayed in March 2024
-
Reviewed: 17 March 2024
Stacey
Australia18 reviews2 helpful votes9.0“Great location, room and value.”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 1 night
Nothing.
Great location for NYE festivities and close to our friend's apartment as well. Southbank is a 5 minute walk. Room was great. Lovely and clean with modern furniture. Everything you needed was available - crockery, cutlery, and importantly wine glasses and coffee (pod) machine! Staff and reception were very helpful. Check in and out was smooth and quick. Really loved the snack bar in reception for when you had the munchies but didn't want to go out. Great value for money. Would happily stay again.
Stayed in January 2024
-
Reviewed: 15 March 2024
Megan
Australia4 reviews7.0Good- • Business trip
- • Group
- • One-Bedroom Executive Apartment
- • Stayed 2 nights
- • Submitted via mobile
Location was a bit further out of the city than we thought.
Upgraded to 2 bedroom apartment which was great
Stayed in March 2024
-
Reviewed: 12 March 2024
Andrew
Australia109 reviews13 helpful votes8.0“Great stay great location great staff thanks”- • Leisure trip
- • People with friends
- • One-Bedroom Executive Apartment
- • Stayed 4 nights
- • Submitted via mobile
The price I was originally quoted by Booking.com increased somewhat
Location perfect
Stayed in March 2024
-
Reviewed: 11 March 2024
Su-ann
Australia2 reviews9.0“Perfect location, lovely staff”- • Leisure trip
- • Family with young children
- • Three-Bedroom Deluxe with Two Bathrooms
- • Stayed 1 night
- • Submitted via mobile
Melbourne was in the middle of a heatwave and the room was quite stuffy. Unfortunately there didn't seem to be a way to turn the air conditioning up.
Great location and one of the few places that have a three-bedroom apartment available. Staff were extremely friendly and helpful.
Stayed in March 2024
-
Reviewed: 11 March 2024
Kerin
Australia17 reviews1 helpful vote9.0“It was close to everything in the CBD but fairly quiet and off the main roads.”- • Leisure trip
- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
Nothing
Great location, lovely apartment and great facilities.
Stayed in March 2024
-
Reviewed: 10 March 2024
Brendan
Australia170 reviews13 helpful votes8.0“Overall met our expectations”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
When we booked Quest sent a message asking checkin time, room type e.g single or double bed, and or parking. This we responded to as requested by calling reception, we received again twice as a message the same request for information. Why?
Location as we selected for our needs was good. Staff friendly and helpful
Stayed in March 2024
Guests also reviewed these properties:
-
Hotel Il DucaFlorence, Italy
-
Hotel Ker JuliettePornichet, France
-
Casa Dann Carlton Hotel & SPABogotá, Colombia
-
La Merci, Chambres d'hôtesMontpellier, France
-
Riad EdwardMarrakech, Morocco
-
Albergue Convento De San FranciscoZafra, Spain
-
Hazrat Nizamuddin HomeNew Delhi, India
-
CasuarinasSoldiers Point, Australia
