Comfortable

Stayed in January 2024

Having to leave and only being there one day.

The staff were amazingly helpful, arrived late and they organised a meal to be sent to the room right on closing time. Absolutely best friendly service I have recieved ever.

Stayed in January 2024

Would love one or two usb ports in the electrical outlets for overnight device charging.

Large, clean room wirh lovely view of golf course. Comfy beds/pillows. We had a lively casual dinner on the Terrace. All staff were friendly and professional.

Stayed in February 2024

The tub chairs at the bar are dirty/stains.

We loved the heated pool outside. And we were very happy to have a bath tub in the room. Close to town.

Stayed in February 2024

The room we stayed in had not been vacuumed under the beds as we saw a large amount of dust and human hair which, caused allergies for one of us. The information guide on the TV didn’t provide enough information.

Facilities for young children.

Stayed in January 2024

Location is not close to amenities

Good size room very clean and tidy

Stayed in January 2024

No cocktails served in the restaurant downstairs.

Clean & modern. Friendly and helpful reception staff.

Stayed in January 2024

Hard to choose Stayed for a night and had a great experience

Very expansive resort with place for everyone Highly recommended

Stayed in January 2024

Some of the staff lacking in customer service, major were excellent

Excellent place to unwind, food is excellent and good options. Breakfast was excellent lots of different things to choose from. Reasonably quiet facility. Perfect location if you want to get away and forget the outside world.

Stayed in January 2024

N/a

Great customer service

Stayed in January 2024

Long queue for the breakfast. Single coffee machine at breakfast and it was really annoying waiting in the queue just for a coffee. Pool was too small

Renovated Cleanliness Pool temperature was great Large room size Nice bathroom Balcony

Stayed in January 2024

We had a room that the doorway between the rooms could open - it was locked we weren’t using it in that combination. Not very sound proof could hear the noise in the next room.

Staff are friendly - and go above and beyond.

Stayed in January 2024

Clean property!!! Friendly night duty front receptionist when I checked in She was great :)) Morning reception staff was so so Overall good experience

Stayed in January 2024

It’s a bit far from the main town of Ballarat.

The staff were very friendly and accommodating. The room was clean and the bed was comfortable. Great facilities for kids, the pool was nice and warm.

Stayed in January 2024

The pool is small and seems old compared to the rest of the facilities. Clean and warm though!

Exceptionally friendly service across the board, very child friendly, newly renovated and sparkling clean, spacious standard rooms, heated pool.

Stayed in January 2024

Nothing

Everything, the staff were amazing, the hotel is beautiful, the food, the rooms were awesome, very comfortable and clean :) We were late to check in so reception called just to check everything was okay, we arrived 5 minutes before the kitchen closed but they were so welcoming and happy to make us food, awesome staff!

Stayed in January 2024

There was no microwave.

Stayed in January 2024

Lots of hills n steps

Open n spacious . Peacefull

Stayed in January 2024

No microwave in the room. 1 female staff member serving drinks in the spring restaurant did not present as friendly. I ordered our drinks and later on requested salt and pepper for our meal. Both times she did not smile nor did she speak to me.

Very friendly check in. Clean and neat. Pool was brilliant.

Stayed in January 2024

Please do not recommend the restaurant on level 1 , most useless stale tatseless food you can ever fond on the planet is on this restaurant with zero level of customer service

Clean, comfortable, customer service was great from the staff at reception . The downside was that the room didn't have bath as shown in the room i booked

Stayed in January 2024

Na loved everything

Location a little out of town but facilities and customer service top notch

Stayed in January 2024

Nothing

Lovely modern clean accommodation, great facilities

Stayed in January 2024

Everything, we didn’t need to leave the property, everything that suited us was there

Stayed in January 2024

No egg free allergy option on kids menu- although staff were very accommodating and checked for what other options were available.

The property was incredibly clean. Basic room was spacious. Staff were efficient and friendly. Lots of options for activities for small children.

Stayed in January 2024

We couldn’t work out how to turn the air conditioner off over night, there was no exhaust fan in the bathroom and the television was very slow when trying to navigate channels etc.

Room was very pleasant, clean and mainly comfy. Dinner in the restaurant was very nice, staff were great. Have been before and would come again.

Stayed in January 2024