Sofa bed not set up or too hard to open if was. Towel rack broken. Shower didn't seem too clean and can see silhouette in kitchen. Loud street noise. Very expensive.

Roomy

Stayed in March 2024

One bedroom had very uncomfortable beds that broke and were not able to be used for the first night or two

Good location

Stayed in March 2024

Too computerized no face to face interaction like other establishments

Location

Stayed in March 2024

Mouldy wall in bathroom, leaky toilet, coffee, sugar and tea been sitting in containers way too long and dirty mirrors

Good location

Stayed in February 2024

Firstly, accommodation was booked for 3 bedrooms and "3 bathrooms" as we were 3 couples. Unfortunately, the apartment came with only 2 bathrooms, and this was disappointing as booking was paid for 3 bathrooms, which was our major criteria and requirements for booking this accommodation. Communicated to the staff but dont recollect receiving a reply. :( Secondly, - Chairs were broken, the bed was broken (was indicated in the info book provided but should have mended before letting out as it was in one of the bedroom), and another double bed made a lot of creaking sounds - Toilet seats in both bathrooms were loose and moving. All the above was mentioned to apartment staff via text and email, so the deposit was not confiscated for broken items. We were told the maintenance person would attend but was not fixed during our stay. Finally, there were lots of small cockroaches in the kitchen area, fridge, dishwasher, etc. Feedback: Need a thorough pest control and maintenance work on furniture. Overall an Average stay. Property didn't meet our expectations for the above reasons.

Regular communication. Requested for kitchen paper towel and garbage bin bags and was promptly delivered. Thank you. The apartment location was convenient. Good ceiling height. Room to move around. Good number of towels provided. Overall an Average stay. Provided feedback based on our experiences.

Stayed in February 2024

There wasn't any toilet paper in the apartment when we arrived and we arrived late. Meaning we had to scrounge for napkins and tissues until the morning. I would have thought toilet paper would have been a given. Our apartment fronted King Street. King Street is a very busy street with lots of traffic. The traffic starts early and continues until very late. Not a problem if you are used to traffic noise. Pretty hard to get a good night sleep. The apartment doesn't have air conditioning. The time we were there the temperature was in the low to mid 30's and the apartment was pretty stuffy. You couldn't open the windows at night to cool the place due the traffic noise. This made it uncomfortable. I don't think it would be very pleasant if the temperature was in the high 30's. Who builds apartments without putting air-conditioning in them. There were some maintenance issues ( 1 toilet not working properly, bedroom blinds wouldn't go up etc,) the management needs to be on top of this as it made the place seem tired.

The apartment is very well located within easy walking distance to trams. The apartments was very large with large bedrooms and comfortable beds. There are plenty of good restaurants within walking distance.

Stayed in January 2024

Not really clean, toilet paper missing, sponges missing

In the CBD, ground floor

Stayed in December 2023

It wasnt as clean as we would have thought on arrival. Eg gum on floor and other peoples washing in dryer. Several things didnt work properly or were broken eg vent in onsuite covered in dust so not working properly towel rails broken in both bathrooms. More cooking utensils etc could have been useful. Changing the door code a day after arrival wasnt ideal.

Great location. Apartment was roomy so good for family living. Inside the apartment was quiet and temperature regulated. We were grateful that a portable cot and highchair were available for our use.

Stayed in September 2023

The tv was broken, I asked for it to get fixed and they gave me another remote which doesnt work. So in the end, the tv couldnt be used. The toilet doesnt have locks.

The house is decent. The cutlery and kitchenware are all clean. It was easy to communicate with them and they reply fast.

Stayed in August 2023

Cleanliness

Location

Stayed in June 2023

broken furniture and shower door missing

spacious

Stayed in June 2023

The door code wasn't sent. There was mould on shower blind. Alot of lights and power points do not work, could be fall hazard as steps within property and no lights to see. Bed in top room very creaky. Oven has no dial for temp or function. Kettle leaks. Cupboard has no door.

Enough space for us all. Nice clean bedding. Nice hot water for showers. Location easy access to transport.

Stayed in June 2023

A few broken pieces of furniture

convenience and location

Stayed in January 2023

The apartment had no air-conditioning and no electric fan, a bit stuffy inside as it was 40 degrees Celsius in Melbourne. Had some sort of unpleasant smell. The blinds were slightly broken. Had to buy my own electric fan as they could not lend us one.

Good location, near southern cross station. Spacious. Ensuit in master bedroom.

Stayed in February 2023

dining chairs are dirty, walls are dirty, one aircon for a 3 bedroom apartment isnt enough. should consider more aircons or ceiling fans, second toilet does not flush properly.

spacious

Stayed in January 2023

broken chairs, broken lounge, mould in the shower, not working exhaust fans, no shower screen in ensuite

location was good

Stayed in January 2023

The cleanliness was a bit hit and miss, for example back splash in the kitchen was very greasy to touch even before we used it, behind the bedside tables was lots of dust and some of the general maintenance of the place, flush in the toilet in the laundry doesn't work properly, some cupboards don't close properly also there was only 5 dining chairs and considering 5 people were staying for 9 nights 3 toilet rolls and no spares is not enough, the customer is to supply their own they need to be informed.

we didn't have breakfast and the location was great

Stayed in October 2022

overall cleanliness was lacking not enough cutlery no curtain on the single bed nook curtains could be thicker & cleaned insufficient hot water for 9 persons that the apartment could accommodate good if staff gave clearer directions about parking in the building eg: parking entry is in the back of the building, entry via Eagle Alley off Little Lonsdale St It was not often easy to hear what staff was saying when an enquiry was made (clarity & volume). I didn't sometimes understand what they were saying - hence needed to ask a question a few times. I also thought that at times they were not understanding me. Also information given needed more detail eg: that car parking availability is only one car per apartment

The location was excellent. The staff were easy to contact & answered questions. Beds were comfortable & laundry was good Good heating - warm apartment

Stayed in September 2022

Booked this room for my in laws, their main issue was that there was only 2 rolls of toilet paper for 6 people staying for multiple nights. Bit disappointed that for a late check out request of an extra hour, they wanted to charge another $80.

Stayed in August 2022

The dining chairs broken one bed broken both lounges broken TV so small for size of place one positive the maintenance man was first class and kept apologising for the owner which was unnecessary.The maintance man took photos of all the things broken I was told someone would call me for some sort of compensation but nothing I will leavean honest report when asked

Stayed in July 2022

There was hair on the sheets and in the shower. The grout in the shower was also very dirty. Breeze coming through windows and traffic was extremely loud.

The apartment was very spacious with a large kitchen and 2 bathrooms. It easily accomodated 2 adults and 5 children.

Stayed in July 2022

My double bed was very noisy

I really enjoyed the location

Stayed in May 2022

Communication with the hosts was poor, instructions for the heating were incorrect, email instructions on how to pay the security bond were incorrect, instructions on how to collect the keys were incorrect due to the cleaners still being in the premises at check in time, there could be more glasses etc supplied, there were no bath mats supplied, no hand soap supplied in the bathrooms, just little things that ,make a big difference.

The size of the unit was good, the layout of the unit was good, the location was good, cleanliness was good.

Stayed in April 2022

Our original apartment was not ready when we arrived - but this issue was quickly resolved for us. Parking was a little annoying.

The staff and how they quickly resolved our issues

Stayed in November 2021