Staff at restaurant forgot to bring us 2 mocktails that we ordered before the food at dinner. When we asked the waitress about them we were asked if we still wanted them as we just finished eating. We got them but when I went to pay they were charged twice. At checkout I was asked what we consumed out of the minibar but not mentioned in the last 24h. I told the receptionist what we consumed throughout the whole stay, meaning the first day after our arrival. She charged them again to our room although they appeared automatically after the first day when the bar was replenished. We fixed that before we departed only to get again a phone call from the same receptionist while we were in the airport preparing to fly to ask for my bank card details as she forgot taking them for the refund.

Room was very nice, perfect view, breakfast buffet choice was excellent

Stayed in January 2024

The bathroom is very dated (pretty much original) but it was very clean. It just lets down the room as a whole as the bedroom is upgraded and looks great. The buffet breakfast was good but very busy. Reef hotel guests can go to Sails restaurant on catseye beach which was much quieter.

Love the location, right opposite Catseye beach with easy access to the main pool and hotel pool. We were in a king room on floor 18 so the view was amazing.

Stayed in January 2024

The hotel has a musty smell that makes people feel very uncomfortable. We even worry about the effects of inhaling the musty smell

Good location and view. Staffs in restaurant are very nice

Stayed in January 2024

Lack of Indigenous cultural knowledge or information or recognition other than at the bottom of an email.

Friendly and accommodating

Stayed in January 2024

Overpriced for what you get, bad coffee and cold breakfast as they were to busy, ran out of cutlery milk orange juice, for $900 a night, should be silver service

Location

Stayed in January 2024

Outdated rooms and bathroom. Needs a re-fit. Pool very small

Location perfect and was on 17th floor with an amazing view over the Coral Sea

Stayed in January 2024

The room interior is a bit dated and could use some renovation

The view is very nice

Stayed in December 2023

the rooms weren't cleaned properly , they are also quite dated and not well decorated

the view was beautiful and easily accessible via the shuttle or gold buggies breckfast had a good selection

Stayed in December 2023

The cost of breakfast was outrageous

Great location and views

Stayed in January 2024

Beds were not very comfortable. Sheets were scratchy and pillows were thin.

Room was much larger than expected, staff were mostly friendly, excellent location.

Stayed in January 2024

In the restaurant areas slow to clean tables after previous users.

Beautiful location and hotel room lovely view and comfortable.

Stayed in December 2023

I think some rooms could use some renovating but still a great stay.

The breakfast was extremely good, and the location was the best, so close to every.

Stayed in December 2023

The run down of the room compared to lower levels

The baby supplies provided

Stayed in December 2023

Bed very hard. Rooms a little tired.

Good size room & bathroom, great views.

Stayed in December 2023

Very damp and mould in the rooms, may be due to the humidity but not what you’d expect for the price. Cleaning of this would be good.

Views and swimming facilities

Stayed in December 2023

Needed to still take stairs after taking the lift to get to the apartment. Wouldn’t be an issue if you didn’t have loads of bags! Staff at breakfast are seriously under staffed it’s a joke, they’re trying their best but need more people

Spacious apartment. Excellent air con! Very comfortable beds, massive en-suite bathroom. Excellent facilities in the apartment.

Stayed in December 2023

The cleaners hardly cleaned, no vacuuming, mould in the bathroom, room has a mouldy smell, carpet was old/worn/dirty. Everything was really overpriced.

The view from our room, the view from the marina, lookout, central location. The gym was great but opening hours were short. Water was beautiful. Scenery was beautiful.

Stayed in December 2023

Staff, and old building and ammenities

Location

Stayed in December 2023

Rooms could do with being updated

Staff and location were excellent

Stayed in December 2023

N/A

Location

Stayed in November 2023

To expensive for one night stay

Always good food and service

Stayed in September 2023

The rooms really do need exhaust fans in the bathrooms as they are a bit stinky even as you first arrive. Getting a bit old and tired, but I think this would help

Staff at this resort were the friendliest we came across on the island! Went above and beyond at every point!!

Stayed in December 2023

location and spaciousness

Stayed in December 2023

Better coffee making - not just instant

Great view

Stayed in December 2023

The hotel itself is an eyesore - the view from it is great but if you’re not in it, it ruins the scene Room was big but basic and very tired

The view was lovely Room was big and comfortable

Stayed in December 2023