131-141 The Esplanade, 4870 Cairns, Australia
#8 of 73 hotels in Cairns
Guests' ChoiceBased on 1738 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
9.0
Staff
8.9
Value for money
8.0
Free WiFi
8.7
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End of dialog contentReviewed: 29 April 2024
Ewen
Chinalocation! pool!
Stayed in April 2024
Reviewed: 29 April 2024
Brier
AustraliaOnly needs an extra folder on iPad for salsa music
Luxurious and close walking distance to night life. Pool was clean and inviting
Stayed in April 2024
Reviewed: 26 April 2024
Lisa
AustraliaGym was small with limited equipment. Food quite expensive by pool and occasionally room service was slow/unresponsive.
One of the best hotels in Cairns. Fabulous pool, comfortable bed with a choice of pillows and depending on your room some spectacular views ! Enjoyed dining and cocktails at the Calypso club. Borrowed bikes to cruise by the water. Clean, stylish interiors. Love that they consider environmental impact/sustainability too.
Stayed in April 2024
Reviewed: 25 April 2024
Ben
AustraliaThe coffee in the room. It only had the option of pods.
Pool and view was amazing
Stayed in April 2024
Reviewed: 24 April 2024
Gillian
United KingdomGreat view and location
Stayed in April 2024
Reviewed: 22 April 2024
Naomi
AustraliaPool food services took a little while but the drinks were quick
The pool
Stayed in April 2024
Reviewed: 17 April 2024
Geraldine
AustraliaExceptional standard in every aspect
Stayed in April 2024
Reviewed: 16 April 2024
Martin
SpainToo many kids in the pool
It was great located and staff and installations where great
Stayed in April 2024
Reviewed: 16 April 2024
Nicole
AustraliaThe air conditioning seemed to have an issue and wouldn't change to the requested temperature, but apart from that, I have no complaints!
Loved the large rooms and the gorgeous views (I stayed in the panoramic with sea views, then 2 nights in the king room with city views) it was great that they had filtered water on tap too! The staff were helpful and friendly (they even fulfilled a fun request, which I'd forgotten, made me smile when arriving at the room! ^_^"). Also my plans had unexpectedly changed last minute and I had to book another few nights, Chana went above and beyond to help accommodate me during a very stressful time. I am so grateful for her compassion and kindness, I will definitely be staying at the Riley again in the future! :)
Stayed in April 2024
Reviewed: 10 April 2024
Robert
AustraliaThe gym was very poor
Location and very modern
Stayed in April 2024
Reviewed: 10 April 2024
Steve
AustraliaClean, great facilities and nice rooms
Stayed in March 2024
Reviewed: 8 April 2024
Kathryn
AustraliaThe only issue in our room. We were in a ocean view king, spectacular view out over the ocean. Facilities was great but the room when closed, and air conditioning on, became very musty with a mouldy smell. . I suffer from hay fever/asthma and it effected me. We had to leave the slide door open even with the air conditioning going to vent it I did report it to the staff.
Location, friendliness of staff and selection of food. Facilities were excellent.
Stayed in April 2024
Reviewed: 8 April 2024
Stacy
AustraliaThe room was clean, modern, and comfortable. We had a beautiful view of the esplanade overlooking the pool. Husband enjoyed the best massage at Eléme Day Spa and we both thoroughly used the spa and the pool table.
Stayed in April 2024
Reviewed: 8 April 2024
Buenaobra
AustraliaRoom smells a bit old
Pool
Stayed in February 2024
Reviewed: 6 April 2024
Piva
AustraliaThe aircon kept shutting off leaving it to be hot and sticky in the room. I complained to the staff over phone and they told me the room was saying unoccupied. The first night was an uncomfortable sleep but the next day the issue was fixed and had a good sleep. Wish I could have been reimbursed or offered a discount or something but nothing.
The rooms were nice and clean. The staff were amazing, quick service and on-top of things.
Stayed in April 2024
Reviewed: 3 April 2024
Anne
AustraliaNothing at all
Excellent hotel, wonderful staff.
Stayed in April 2024
Reviewed: 1 April 2024
Anna
AustraliaSheets smelt of insecticide Light switches were confusing Fitness centre had free weights missing
Great pool, great view from room 508, staff quick to respond to requests
Stayed in April 2024
Reviewed: 1 April 2024
Robson
United KingdomNothing
Super comfortable with great facilities. Amazing location!
Stayed in February 2024
Reviewed: 30 March 2024
Emily
AustraliaCould not fault our stay. Staff were lovely, room was gorgeous and comfortable. Pool was perfect and had plenty of space to sit. Will definitely be back
Stayed in March 2024
Reviewed: 28 March 2024
Fergus
IrelandI Didn't like using the app for discount in various bars and dining.
Perfect location,and beautiful views.Hotel and staff excellent.
Stayed in March 2024
Reviewed: 27 March 2024
Susan
AustraliaI couldn’t pick something if I tried. The best!
Absolutely everything! So well thought out and you want for nothing.
Stayed in March 2024
Reviewed: 27 March 2024
Moana
AustraliaCouldn’t fault it
Such a great location & everything is at the resort, staff are incredible & so beautiful!
Stayed in March 2024
Reviewed: 25 March 2024
Anthony
AustraliaViews, pool and bars
Stayed in March 2024
Reviewed: 25 March 2024
Fimm66
AustraliaRoom cleaning was very hit and miss
Beautiful hotel and location great range of pools
Stayed in March 2024
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