385 Esplanade, Torquay, 4655 Hervey Bay, Australia
#43 of 62 hotels in Hervey Bay
Guests' ChoiceBased on 579 hotel reviews
8.1Cleanliness
8.4
Comfort
8.3
Location
9.2
Facilities
8.4
Staff
8.9
Value for money
8.3
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 September 2022
Susanne
AustraliaNothing
Great location able to walk to lots of places. Good value clean and nice environment.
Stayed in September 2022
Reviewed: 6 September 2022
Cheryl
AustraliaStaff not very friendly
Good location
Stayed in September 2022
Reviewed: 5 September 2022
Jennifer
AustraliaLounge seating area needed updating, a little tatty and quite uncomfortable.
Amenities within the proximity were good. Quiet location.
Stayed in September 2022
Reviewed: 3 September 2022
Pickin
AustraliaSmall issue but towel rail was broken
Location for our length of stay there was great,
Stayed in August 2022
Reviewed: 28 August 2022
Bella
AustraliaCar park is only for smaller cars do not try to park your 4wd down there. There are limited other parks up top but these went quickly.
Great place to stay right accross from beach. The rooms were clean but dated a coat of paint would make a huge difference to the feel. Lots to do with the pool, spa, tennis court and basket ball court if only someone had told us the balls and rackets are available next to reception before our last day.
Stayed in August 2022
Reviewed: 23 August 2022
Hazel
AustraliaGood position. Easy to find. Our family enjoyed it.
Stayed in August 2022
Reviewed: 6 August 2022
Linda
AustraliaCouldn’t close the bedroom door as it collided with the bed. The apartment quality was lower than expected for the price paid
good location and leisure facilities
Stayed in August 2022
Reviewed: 1 August 2022
Vonnie1
AustraliaNeeds a coat of paint inside. Vent in toilet not working. Shower way too small for the average man.
Clean and relatively spacious for the price. Good location to beach and food
Stayed in July 2022
Reviewed: 26 July 2022
Mark
AustraliaDark unit had to keep lights on
Stayed in July 2022
Reviewed: 23 July 2022
Scott
AustraliaThe barbecue in the common area could have been cleaned of a build of fat on the burners
Apartment was good, staff were friendly
Stayed in July 2022
Reviewed: 23 July 2022
Karen
AustraliaCouldn't fault our stay their or the apartment we stayed in. The managers were very friendly.
We had a great room that appeared to have been modernised (my brother and his wife had the same size room as ours but there room was very dated and needed some major work on it).
Stayed in July 2022
Reviewed: 20 July 2022
Christine
AustraliaThe en-suite and the mattress in main bedroom was old
No breakfast
Stayed in July 2022
Reviewed: 17 July 2022
Heather
Australiawalking distance to shops, cafes, right on the waterfront
Stayed in July 2022
Reviewed: 16 July 2022
Paul
AustraliaThe pool heater was not working. This was probably out of the (recently arrived) managers control, they have made huge improvements since our last stay.
The manager went to the trouble of arranging for us to check in early. This was greatly appreciated. The location is excellent, just a short walk to shops, and across the road from the beach. Trolleys were available to take our luggage up to our room.
Stayed in June 2022
Reviewed: 15 July 2022
Phillip
Australiagood
Stayed in July 2022
Reviewed: 13 July 2022
Dale
AustraliaRestaurant food was superb
Stayed in July 2022
Reviewed: 23 June 2022
Peter
New Zealandvery dated it was like living in the 80s
Stayed in June 2022
Reviewed: 20 June 2022
Cathryn
Australiathe difficulty getting to and from the town central due to the steep hill it was on. parking was really tight. tv is almost gone - the sound was so poor ( muffled) that we had to turn it off. getting heavy bags up stairs - would be good to know this would be required. score booking
size of appt was great and fabulous views
Stayed in June 2022
Reviewed: 5 June 2022
Lorraine
Australiagreat location!
Stayed in June 2022
Reviewed: 30 May 2022
Tina
United Kingdomreally old fashioned. the onsite restaurant was not open the whole time we was there. the fire alarm went off at 6am we had to evacuate, a resident told us it was a frequent occurrence. check out 10am we asked if we could use the pool, they said no! most hotels we have ever stayed at still let you use facilities after check out. they charged us $ for two towels.
very spacious. very clean. good washer / dryer. large balcony. comfy bed, adequate shower.
Stayed in May 2022
Reviewed: 29 May 2022
George
AustraliaGreat value, clean and very well maintained. Friendly helpful staff.
Stayed in May 2022
Reviewed: 28 May 2022
Kate
Australiawe could not access foxtel or Netflix on the tv and there was no extractor fans in bathroom
the location
Stayed in May 2022
Reviewed: 14 May 2022
Stamatis
AustraliaUnfortunately the weather wasn't on our side.
Fabulous facilities, spacious apartments, the restaurant downstairs was excellent with generous servings, the pool, spa and sauna are lovely and the location was extremely central to cafes, supermarkets, and eateries. We will definitely stay there again when we make it back.
Stayed in May 2022
Reviewed: 3 May 2022
Freckles
AustraliaClose to everything
Stayed in April 2022
Reviewed: 2 May 2022
Yvette
AustraliaThere was an overwhelming smell of bleach when we first walked in.
Close to beach and shops, within walking distance
Stayed in April 2022
Paignton, UK
Lauterbach, Germany
Okayama, Japan
Saint-Tropez, France
Iriri, Brazil
Milan, Italy
Ulaanbaatar, Mongolia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content