209-217 Abbott Street, 4870 Cairns, Australia
#45 of 75 hotels in Cairns
Guests' ChoiceBased on 2188 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.3
Facilities
7.5
Staff
8.6
Value for money
7.5
Free WiFi
7.8
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End of dialog contentReviewed: 18 May 2024
Ric
AustraliaNot enough food places in walking distance
Was nice
Stayed in April 2024
Reviewed: 17 May 2024
Catherine
AustraliaOnly thing to improve would be the super spongy bed. Ok for one night only.
Clean, views, location, ease of check in and out, shower.
Stayed in May 2024
Reviewed: 28 April 2024
George
Australialifts very slow and only one working
Stayed in April 2024
Reviewed: 28 April 2024
Sarah
AustraliaView
Stayed in April 2024
Reviewed: 24 April 2024
Justin
AustraliaAlthough had to ask a few times for more tea cups to be brought to room also got given pool towels with holes and stains all over them
Beds where very comfy
Stayed in April 2024
Reviewed: 23 April 2024
Vanessa
AustraliaRydges is an older hotel with all the amenities, walking distance to all the restaurants and nearby lagoon.
Stayed in April 2024
Reviewed: 19 April 2024
Melanie
AustraliaEmpty body wash never got filled asked 3 times then we finally got it filled
Convenience
Stayed in April 2024
Reviewed: 18 April 2024
Smith
AustraliaNo chairs on balcony
The room was clean a bed was comfortable
Stayed in April 2024
Reviewed: 16 April 2024
Jessica
AustraliaConcierge desk was never staffed to help book things advertised in the lobby.
Staff were amazing from the first ‘hello’. From having the restaurant and bar, pool and towels and scooters to get everywhere! Everything was always nice and clean with the option to save money for not using house keeping! Once you have the continental breakfast, take the kids across the road to the playground and water park!
Stayed in April 2024
Reviewed: 10 April 2024
Judith
AustraliaIt is a little dated but ok.
Great location. excellent facilities. Very helpful staff and the food in the restaurant was excellent.
Stayed in April 2024
Reviewed: 10 April 2024
Niomi
AustraliaHad an excellent room with a stunning view. Was very happy with our stay and will return again
Stayed in March 2024
Reviewed: 9 April 2024
Prashant
AustraliaValue for money
Stayed in April 2024
Reviewed: 9 April 2024
Desiree
AustraliaThe room was tired and could use a bit of paint. Curtains were dusty and chairs need thorough cleaning, lucky I got heaps of sanitisers! Location was fine if you like being away from the action.
Housekeeping fixed our beds and changed our towels everyday but did not vacuum our bathroom and bedroom. Good selection on dinner menu.
Stayed in April 2024
Reviewed: 8 April 2024
Vicki
AustraliaThe Air Conditioning was practically non existent and needs a Split System Desperately as I had to have the bed moved to under the excellent ceiling fan to be cool. The staff member AK was very accommodating and did his best to correct the issues I wasn't happy with. Having some Stand Up Fans for the rooms that accommodated for those who fèlt the Heat and Humidity would be an issue I'd fix Immediately for guests like me to have air flow for comfort.
The pillows were extremely comfortable and the bed was comfy also. The Bathtub was Amazing and I Wish I had used it more often. If the Hotel was Closer to the Shops I would have stayed throughout my visit to Cairns but with a back injury walking back and forth was Impossible. The cleaner for my room (Melissa) was very helpful and polite and was a delight to talk with. .....
Stayed in April 2024
Reviewed: 2 April 2024
Steven
Irelandtired and could do with a clean
good location
Stayed in February 2024
Reviewed: 30 March 2024
Alice
AustraliaI thought the restaurant was a little sad looking in terms of decor. Staff were pleasant, food was fine. I thought the entry steps to the pool were quite steep and really required a supporting rail. Also the bathroom was very clean and a good shower but the tiles in the shower were quite slippery and again, I thought a grab rail would have been reassuring.
Good location, easy to park. Expansive view from the balcony. Spacious room even if a little dated.
Stayed in March 2024
Reviewed: 20 March 2024
Tracy
AustraliaThe whole building is dated & scruffy. The bed & room were generally clean but needs a good deep clean. The ceiling lights were very dirty & the balcony needs a make over. The common areas, lifts foyer etc all need a good deep clean. Everything felt uncared for. The pool area & surrounding areas were very very untidy & once again showed a lack of care. For tge price I felt the whole place was lacking. All the staff we came into contact with were very helpful & friendly.
The location is good & breakfast was enjoyable
Stayed in March 2024
Reviewed: 17 March 2024
Denis
AustraliaBath tap and soap dispenser not working properly
Nice location
Stayed in March 2024
Reviewed: 7 March 2024
Donelle
AustraliaN/A
Good location
Stayed in February 2024
Reviewed: 5 March 2024
David
Australiaparking was a little busy
room and bath
Stayed in March 2024
Reviewed: 4 March 2024
Shreyas
Indianothing that I can recall
it has got good vibrations and very polite people
Stayed in February 2024
Reviewed: 22 February 2024
Andrew
AustraliaHaving to pay for car parking, $5 to have a bucket of ice delivered to the room. Didn’t try the restaurant as I’m an Accor Member and got 50% off of all meals at the Novotel which was 5 minutes walk away.
Great view, (due to paying for it) and not too far from the CBD. Very good pool setup.
Stayed in February 2024
Reviewed: 11 February 2024
Lea
AustraliaThe rooms are lovely as always, it is our hotel of choice when traveling to Cairns on business. Staff are always friendly and helpful and very welcoming after a long day on the road.
Stayed in February 2024
Reviewed: 7 February 2024
Peter
AustraliaI must have been on one of the worst floors as the night noise was some of the worst I have experienced in thirty years.
One of the best breakfasts I have seen.
Stayed in February 2024
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