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  5. Reviews of Turtle Beach Resort

Reviews of Turtle Beach Resort 4.5 stars

2346 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast, Australia

#68 of 121 hotels in Gold Coast

Guests' Choice

Review score

Based on 2502 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    6.6

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Showing 76 – 100

  • Reviewed: 15 February 2024

    8.0
    Kids absolutely love this place.
    • Leisure trip
    • Family with young children
    • Special Offer - Two-Bedroom Apartment
    • Stayed 10 nights
    • Submitted via mobile

    The couch would be the only down fall. Lots of stairs. Get a floor room soooo much better.

    Lots of pools, its own restaurant and kid’s activities, Mini golf, gym and games room.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Great for kids. Lots of pools. Good restaurant.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    8.0
    It was ok but wouldn’t stay there again.
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The appartment was advertised as refurbished but was very run down and shabby. There was hair everywhere especially the bathroom and random bits of clothing under cupboards. Also very overpriced!!

    Nice pools and good location.

    Stayed in February 2024

  • Reviewed: 10 February 2024

    8.0
    Perfect after dealing with the booking
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Reception staff

    Everything was exceptional

    Stayed in February 2024

  • Reviewed: 10 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Not pram friendly at all, which is a shame being a family resort. Having to pick up the pram to get up stairs and rocky paths isn’t really good enough. Also, basic cleaning products not provided ie multipurpose spray would be handy.

    Location. Facilities for children.

    Stayed in February 2024

  • Reviewed: 9 February 2024

    8.0
    Turtle Beach Resort
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    The pool waters weren't very clear.

    Location was great, having a kiosk onsite was very useful and the apartment was perfect for a toddler to be able to roam around.

    Stayed in February 2024

  • Reviewed: 9 February 2024

    8.0
    Fun, relaxing adventure. Good service
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 7 nights

    Room was not what I expected but still nice. I paid extra for a large apartment and it wasn't as nice as the last time we stayed. Next time I will ask more information before booking

    Everything was easy to find, staff were friendly and food was yum

    Stayed in January 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    No air-conditioning in our rooms but we can live with that. Rooms were a little loud but its expected being a kids resort.

    Stayed with our 2 year old. She loved the pools and the smaller kids slides especially the one in the front pool. Has a decent gym as well. Great location next to a Woolies, a lovely Italian and Thai restaurant across the road and plenty of cafes within walking distance. Beach is only a 10min walk as well. Would definitely stay again

    Stayed in February 2024

  • Reviewed: 7 February 2024

    7.0
    Good stay at peak time
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights

    Reception is far from the apartment unit we stayed. Apartment could be cleaner. Security deposit was held for almost 2 weeks from check in.

    Pools are great. Beds are comfy. Spacious 2bd room apartment.Mermaid beach is within walking distance as well as Woolworths. Kids friendly.

    Stayed in January 2024

  • Reviewed: 7 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Swimming area for the kids

    Stayed in February 2024

  • Reviewed: 6 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Unfortunately we were very disappointed with the road works going on all night right outside our room. Also it was a mission trying to lug suitcases up all the stairs and back down again, Pitty there wasn't a life available 😑 Unfortunately our oven wasn't working on the first day we arrived and we were not told this on check in, only found on Monday morning when electrician was there to take a look, would have been nice to have been told this as we were trying to use it and then figured out ourselves it was a fuse switch issue at switch board.

    We loved the water pool facilities and the bar restaurant were super handy and very nice meals and all staff were very kind and helpful throughout the resort 😀

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Rooms are dated We were up 3 flights of stairs with no lift

    Pool facilities are great. Staff are lovely.

    Stayed in December 2023

  • Reviewed: 3 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    What I didn't like is bead and matters

    I like the facilities of property like summing pollsi

    Stayed in February 2024

  • Reviewed: 3 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Items that were left behind in a rush were stolen and not returned.

    The pool area located at the restaurant

    Stayed in January 2024

  • Reviewed: 3 February 2024

    7.0
    Stay was ok. Thought was tad over priced for the room we had was run down didnt love being on the 3rd floor. Most probab
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 10 nights
    • Submitted via mobile

    Room was quite dated needs to be updated didnt like being on 3rd floor with kids. Road works outside could hear in the evening. Photos that are used for rooms are mis leading on website our room apartment was dark, couches uncomfortable. Family of 4 on the 3rd floor trying to get suitcases upstairs wasnt the easiest

    Apartmemt size was decent altough for a premier room thought was tired looking

    Stayed in January 2024

  • Reviewed: 2 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Road works out the front lol

    Just place too swim and enjoy in a safe environment for kids and adults.

    Stayed in January 2024

  • Reviewed: 31 January 2024

    8.0
    The apartments were basic however perfect for the time we spent in it.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    You have to pay extra for pool towels and the mini golf

    The swimming pool and slides were amazing and enjoyable

    Stayed in January 2024

  • Reviewed: 28 January 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The stairs, these were a bit much for a young family 3 kids 3 and under staying on the top floor.

    Loved the amount of pools and different swim options for the little ones, also really loved the onsite dining option.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    9.0
    Such a great week spent there now I hate being home I loved it there so much lol
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There was no elevator ?

    Everything was so good such a nice place loved it !

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The stairs 😀

    The pools The Deck

    Stayed in January 2024

  • Reviewed: 21 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Rooms are spacious and have good facilitates - washer/dryer Pool area is good for the kids

    Stayed in January 2024

  • Reviewed: 20 January 2024

    9.0
    Great place, just nice if a tad cheaper
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    A lot of money to stay there and disappointed that mini golf was not free

    Pools for the kids

    Stayed in January 2024

  • Reviewed: 18 January 2024

    7.0
    It’s in a good location and parking was right underneath our room. Rooms and pool areas need a good update
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The pools and surrounds were dirty and dated. Looked like the filter didn’t work in the pool.

    Good location, rooms were massive. Laundry facilities in the rooms was handy and so was having 2 bathrooms.

    Stayed in January 2024

  • Reviewed: 17 January 2024

    8.0
    Great family holiday
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Rooms were a tad outdated, there was a used Band-Aid on our couch when we arrived The curtains did basically nothing, we were staying right outside one of the pools with a shining light that stayed on all night Other pools may need to be patrolled and extra rubbish pick up for the outside around the pools

    I loved the water park was patrolled. Lots of activities for children Woolies close by

    Stayed in December 2023

  • Reviewed: 17 January 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Rooms are tired and dated. Unisex toilets near the pool needed more frequent cleaning.

    Pool facility and splash pad are amazing for kids.

    Stayed in January 2024

Showing 76 – 100

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