2346 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast, Australia
#70 of 121 hotels in Gold Coast
Guests' ChoiceBased on 2464 hotel reviews
7.9Cleanliness
7.9
Comfort
7.9
Location
8.5
Facilities
8.3
Staff
8.6
Value for money
7.8
Free WiFi
6.6
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End of dialog contentReviewed: 21 February 2024
Anthony
AustraliaIn my room, the ensuite shower had poor water pressure.
The facilities were excellent, especially for our children. The deck and pool areas were great. Excellent food and atmosphere. Friendly staff.
Stayed in February 2024
Reviewed: 20 February 2024
Robyn
AustraliaAlthough not the fault of Turtle Beach the roadworks last night of our stay kept us awake all night Hope the Light Rail is completed soon!!
Great location, close to beach, cafes, bus stops. Very comfortable, clean unit. Loved all the pools, slides, deck. Great facilities for a family get together as we did. Lovely gardens…
Stayed in February 2024
Reviewed: 20 February 2024
Liana
AustraliaKettle water tastes funky so was unable to have cuppas in room Putt putt was full of debris over weekend so wasn’t able to do it
Great room Great facilities Staff very accomodating
Stayed in February 2024
Reviewed: 19 February 2024
Chia
New ZealandThe property is old. Very poor noise insulation. Day and Night Road work just outside the property , unable to sleep well for 3 nights. Need to wait noise cancelling headphones to sleep for 3 nights
It is kids friendly with it own pool and waterpark
Stayed in February 2024
Reviewed: 16 February 2024
Kiera
AustraliaChoosing a self contained room and having to buy your own toilet paper is the most ridiculous thing I have ever heard. Staff working around resort don’t smile or talk to anyone. Not very approachable
Stayed in February 2024
Reviewed: 15 February 2024
Rachael
AustraliaThe couch would be the only down fall. Lots of stairs. Get a floor room soooo much better.
Lots of pools, its own restaurant and kid’s activities, Mini golf, gym and games room.
Stayed in February 2024
Reviewed: 13 February 2024
Jaime
AustraliaGreat for kids. Lots of pools. Good restaurant.
Stayed in February 2024
Reviewed: 13 February 2024
Rosalind
AustraliaThe appartment was advertised as refurbished but was very run down and shabby. There was hair everywhere especially the bathroom and random bits of clothing under cupboards. Also very overpriced!!
Nice pools and good location.
Stayed in February 2024
Reviewed: 10 February 2024
Megan
AustraliaReception staff
Everything was exceptional
Stayed in February 2024
Reviewed: 10 February 2024
Porcia
AustraliaNot pram friendly at all, which is a shame being a family resort. Having to pick up the pram to get up stairs and rocky paths isn’t really good enough. Also, basic cleaning products not provided ie multipurpose spray would be handy.
Location. Facilities for children.
Stayed in February 2024
Reviewed: 9 February 2024
Kylie
AustraliaThe pool waters weren't very clear.
Location was great, having a kiosk onsite was very useful and the apartment was perfect for a toddler to be able to roam around.
Stayed in February 2024
Reviewed: 9 February 2024
Andrea
AustraliaRoom was not what I expected but still nice. I paid extra for a large apartment and it wasn't as nice as the last time we stayed. Next time I will ask more information before booking
Everything was easy to find, staff were friendly and food was yum
Stayed in January 2024
Reviewed: 8 February 2024
Kelvin
AustraliaNo air-conditioning in our rooms but we can live with that. Rooms were a little loud but its expected being a kids resort.
Stayed with our 2 year old. She loved the pools and the smaller kids slides especially the one in the front pool. Has a decent gym as well. Great location next to a Woolies, a lovely Italian and Thai restaurant across the road and plenty of cafes within walking distance. Beach is only a 10min walk as well. Would definitely stay again
Stayed in February 2024
Reviewed: 7 February 2024
Kar
AustraliaReception is far from the apartment unit we stayed. Apartment could be cleaner. Security deposit was held for almost 2 weeks from check in.
Pools are great. Beds are comfy. Spacious 2bd room apartment.Mermaid beach is within walking distance as well as Woolworths. Kids friendly.
Stayed in January 2024
Reviewed: 7 February 2024
Roxane
New ZealandSwimming area for the kids
Stayed in February 2024
Reviewed: 6 February 2024
Russell
New ZealandUnfortunately we were very disappointed with the road works going on all night right outside our room. Also it was a mission trying to lug suitcases up all the stairs and back down again, Pitty there wasn't a life available 😑 Unfortunately our oven wasn't working on the first day we arrived and we were not told this on check in, only found on Monday morning when electrician was there to take a look, would have been nice to have been told this as we were trying to use it and then figured out ourselves it was a fuse switch issue at switch board.
We loved the water pool facilities and the bar restaurant were super handy and very nice meals and all staff were very kind and helpful throughout the resort 😀
Stayed in February 2024
Reviewed: 5 February 2024
Mona
AustraliaRooms are dated We were up 3 flights of stairs with no lift
Pool facilities are great. Staff are lovely.
Stayed in December 2023
Reviewed: 3 February 2024
Mattias
AustraliaWhat I didn't like is bead and matters
I like the facilities of property like summing pollsi
Stayed in February 2024
Reviewed: 3 February 2024
Katherine
AustraliaItems that were left behind in a rush were stolen and not returned.
The pool area located at the restaurant
Stayed in January 2024
Reviewed: 3 February 2024
Jasmine
New ZealandRoom was quite dated needs to be updated didnt like being on 3rd floor with kids. Road works outside could hear in the evening. Photos that are used for rooms are mis leading on website our room apartment was dark, couches uncomfortable. Family of 4 on the 3rd floor trying to get suitcases upstairs wasnt the easiest
Apartmemt size was decent altough for a premier room thought was tired looking
Stayed in January 2024
Reviewed: 2 February 2024
Bradley
AustraliaRoad works out the front lol
Just place too swim and enjoy in a safe environment for kids and adults.
Stayed in January 2024
Reviewed: 31 January 2024
Gemma
AustraliaYou have to pay extra for pool towels and the mini golf
The swimming pool and slides were amazing and enjoyable
Stayed in January 2024
Reviewed: 28 January 2024
Ashlin
AustraliaThe stairs, these were a bit much for a young family 3 kids 3 and under staying on the top floor.
Loved the amount of pools and different swim options for the little ones, also really loved the onsite dining option.
Stayed in January 2024
Reviewed: 22 January 2024
Lily
AustraliaThere was no elevator ?
Everything was so good such a nice place loved it !
Stayed in January 2024
Reviewed: 22 January 2024
Belinda
AustraliaThe stairs 😀
The pools The Deck
Stayed in January 2024
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