Access to swimming pool with young kids

Excellent hotel and facilities. A very enjoyable experience

Stayed in January 2024

Was disappointed in the cleaning of our room, bins weren't emptied each day,

the pool was exceptional, breakfast was fabulous

Stayed in January 2024

The only thing that did not meet our expectations was the buffet breakfast. We were very excited about the full buffet brekkie each morning (pre-paid as part of our accommodation package) but the quality could have been better. It was the exact same offering each morning, and not a huge range, but that would have been ok if the food was cooked expertly. (The bacon was very dry, eggs over cooked etc, breads were a bit stale). The fruit was yumm, although a basic range. The hash browns were delicious, but over salted. A couple of different options over the few days and better quality cooking would have been great.

We stayed at the Pullman for two reasons: 1) my mum lives 5 houses down on Mitre St and 2) the lagoon pool !! The pool lived up to expectations... it was AMAZING!! The water was a warmer temperature than we would have liked, but that cannot be helped of course. Great pool bar - loved the Pina Coladas!! The sunbeds around the pool are fab, but they could do with more big umbrellas shading more of them... the direct summer sun is punishing! The apartment was nice, clean and comfortable. It would have been perfect had there been a second bathroom. When booking the accommodation through Booking.com we didn't think our apartment would be serviced, but it was serviced daily, which was a fabulous surprise! The staff were all very friendly and helpful.

Stayed in January 2024

The noise at night with some guest echoed through the room

The pool and location to the room

Stayed in December 2023

Breakfast felt a bit disorganised

Location was good - against the sea but a little out of town

Stayed in November 2023

It was far from the town. The bus was convenient but took a bit of getting used to. Worth getting a return. You need to book dinner in town early. The food was class but everything shut so early!

Pool area. Breakfast where fantastic worth adding onto your stay. Big hot tub in the room where a bonus. And the wife loved it ;-)

Stayed in November 2023

The pullman didn't meet all of my needs. I feel it was understaffed

Overall the pullman was a great experience.

Stayed in November 2023

Nil

The welcome The staff

Stayed in October 2023

No variety in breakfast. Pool bar needs better service as it takes too long to get anything.

Villa was huge & very clean

Stayed in October 2023

No other restaurants in walking distance, but the shuttle was very easy to get around.

Huge property with lots of lovely palm trees that made it feel very tropical. Lovely food at the Aluco restaurant, the buffet breakfast was delicious. The pool area was huge. We had a golf view room and wasn't as close to the pool as I would have liked. The room was nice, a small shower but huge jetted bath tub which was great. I enjoyed a massage at the spa. Staff were accommodating, they let us use the pool after checkout. Great shuttle service in Port Douglas that will pick you up from your accommodation and drop you into town and vice versa for $7 / person one way.

Stayed in October 2023

We had requested an early check in when booking 3 months prior. This wasn't possible when we tried to check in at 12:30pm, which is understandable. Staff advised they would send us a text when the room was ready but only texted us at 3:20. The hotels check in is at 3pm usually. This was rather disappointing as we were just waiting around.

Beautiful pool and decent breakfast. Comfortable room and friendly staff.

Stayed in October 2023

Ageing complex apartments

Spa in the bathroom

Stayed in October 2023

Perfect place for our honeymoon. So grateful for the upgrade. One of the best places we have stayed.

Stayed in October 2023

It is inconvenient that when there are weddings happening they are done right at the end of the lobby and the restaurant is unable to serve guests - it is a 10min drive to any other nearby restaurant. It would also be good to have some night entertainment for the adults.

Amazing view, biggest pool I've ever seen and extremely friendly and helpful staff. Buffet breakfast was also amazing, by far best I've ever experienced.

Stayed in October 2023

Loved the property and the staff (Barbara from front desk). They have an italian restaurant inside which was also nice to try,good food.

Stayed in September 2023

No slippers or robes in the room. It's not ideal for couples. Limited seating round the pool. At breakfast time, dirty plates were not cleared quickly enough from the tables. A large spa path in the bedroom was totally unnecessary, which reduced the seating area in the room. A free shuttle to town is expected from such a hotel.

Comfortable rooms. Good breakfast Friendly staff Attractive setting. A credit to have your room not cleaned was a novel idea.

Stayed in September 2023

The breakfast was not too good . No strawberries, paw paw no berries. Expect more better quality fruit

The location was good

Stayed in September 2023

No provision to buy small items such as aero guard, sunscreen etc ..

The privacy of the room , friendly staff .

Stayed in September 2023

Nil

Clean

Stayed in August 2023

absolutely beautiful

Stayed in May 2023

Great location and the kids loved the pool

Stayed in July 2023

Wi-fi a disaster

Stayed in June 2023

The pool and surrounding is not really clean as a 5 star, and wish it could be more activities like pool music live, some art workshop for kids, etc. I would like to see some guide Boucher for hotel and Port Douglas or travel guide, but seems there are no guide book in the room.

The view is very beautiful, and the reception staff are very kind and nice. The kitchen is quite good for cooking, everything is set up well.

Stayed in June 2023

Buffer breakfast was average. it wasn’t bad but I didn’t feel spoilt with choice.

amazing pool, apartments were very clean, well-furnished and comfy.

Stayed in April 2023