Not that I didn’t like it, but better value to book room only not all inclusive as we did

Our stay was wonderful, lovely staff who balanced friendly service without being intrusive.

Stayed in April 2024

10/10 was a perfect night away

Stayed in December 2023

It was a perfect get away

Stayed in September 2023

We loved everything

Was amazing

Stayed in August 2023

Hand rail varnish is the wrong product

very good

Stayed in March 2023

the ambiance was good. lovely spacious room, pleasant staff

Stayed in March 2023

We requested memory foam pillows at the time of the turn down service which did not arrive. This was disappointing and resulted in a poor night of sleep, especially as our stay was only a single night. There was also an error upon checking where the host thought we were a different couple - which created an awkward moment and re-printing of the itinerary. It would be useful for the host to ask what our overall objective of the stay was rather than rattle off all the various “experiences” available.

The view and feeling of seclusion was excellent. The breakfast was in line with expectations.

Stayed in February 2023

Not much to not like

The serenity, hospitality, facilities and views you could take in with a walk through the valley, range and botanic garden options were stunning.

Stayed in December 2022

The facilities, food and staff were all fantastic. The included experiences were also, especially the matching food and wine experience.

Stayed in August 2022

The minibar could have been better stocked

The privacy of the estate was very special. The quality of the room was of a good standard and the staff were very helpful, friendly and attentive.

Stayed in June 2022

Nothing.

Everything. Lovely welcome. Beautiful views. Gorgeous suite. Quiet and comfortable.

Stayed in April 2022

I believe for this price point dinner should also be included with your stay.

Amazing location, facilities and well trained staff.

Stayed in April 2022

Nothing that I can think of.

The room was lovely and the view was good for the soul. As we stayed 2 nights the experiences were included…..so we enjoyed some cheese tasting and wine pairing, both were super informative. We enjoyed the spa on a fresh evening and looking at the stars was a delight! I would also say that the staff were superb, attentive but not intrusive. A special thank you to Thales for looking after us so well (and supplying us with pastries!). We will be back.

Stayed in April 2022

the only criticism would be that on the welcome paperwork and card it only had my name and not my husbands. only small but all things count.

3 rd time at Sequoia and it didn’t disappoint.

Stayed in March 2022

No signs to know where to check in when you are outside the property and arriving for the first time. No sign to say where the buzzer is? Beds are too soft but hard to please everyone Difficult to talk to someone online for inquiries instead of ringing up. Chairs in dining area are not high enough at the back. A little bit uncomfortable.

Love the whole property, very private and exclusive. Loved the spas and pool with lovely change rooms. Love the extra inclusions like the julique products, chocolate and wine plus all the other products. Love the complimentary breakfast. Love the extra options like the nature walk etc.

Stayed in August 2021

No Written instructions to operate the TV and the inwall digital panel Biggest disappointment was Dinner at Hardy’s Restaurant

Staff brilliant setting and facilities great Breakfast was fantastic

Stayed in August 2021

Extremely overpriced for what is given. We were contacted continuously before and during our stay to book in for dinner at the lodge. We attended dinner on one night and found the food to be extremely overpriced for the quality received. Staff were not very attentive and seemed to be behind the bar chatting rather than spending time with guests dining (despite the fact that there was usually only one or two tables occupied at a time each night). Our final course (cheese platter) was forgotten (later delivered to our room with apologies), upon paying staff mistakenly presented us a bill which was double the price of what we ordered. We ate at Mt Lofty restaurant on other nights and found the food and service to be much more enjoyable. Breakfast was underwhelming and there is little offered - you almost get the feeling that you are being offered the bare minimum to save costs. No fresh juice and very little fresh fruit. Room turn down service was only provided on two of the three nights (although we were our for dinner on all three nights). During our stay, it was very windy and the wind was howling through the gaps in the side and bottom of our front door. This was cold but more concerningly, very loud. We had to put a towel underneath the door to be able to sleep. All features (e.g. blinds, music, lights, etc) are controlled by a central touch panel. On our first night, the system started to play music at 4:30am. The system was 'updating'. Overall, the lodge was poorly signed and it was difficult to find your way around - e.g. to the various walks which are suggested, or even to the pool. According to the price, you would expect Sequoia to be on par with luxury accommodation like qualia (in QLD), but it fell very short. It was a beautiful venue but difficult to enjoy it when you are spending $1500 a night, and the value falls very short.

Views were beautiful, rooms were well thought out and comfortable. Interesting technology aspect. Beautiful bathroom.

Stayed in June 2022

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in April 2023