5022 Grange, Australia
#5 of 5 hotels in Grange
Guests' ChoiceBased on 6 apartment reviews
5.2Cleanliness
7.1
Comfort
8.3
Location
8.3
Facilities
5.4
Staff
5.4
Value for money
5.4
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Showing 1 – 6
Reviewed: 9 May 2024
Nina
AustraliaProperty was booked because of secure parking. As I could not get a remote from your people was highly disappointed. I rang a number of times to the number on your emails and still no remote. I came for three nights and was not expecting to be chasing up a remote the whole time I was there. I expected that when I phoned and said the remote was missing the spare would have been sent out straight away. I was the one ringing. I spoke to a lady called Nat who was having trouble contacting the cleaner. At the end of conversation she said I guess I will have to bring it out to you - sounded like we were putting her out for this problem. I was asked to check the mail box. It was locked how could I possibly check. When I went to look the corner or the letterbox was bent up and there was nothing in there. Obviously not the first time this has happened and the corner being bent up to check by other people. I sent two emails to which I received no response. I was waiting on a phone call back on the first night which I didn’t get. The next morning I saw an email about the situation. In this situation a phone call was the way to go. I had to park my vehicle down the busy road. The bed in the main bedroom kept collapsing every night on the left hand side. The slats kept slipping out. The door keypad was absolutely hopeless. Maybe batteries are low
Close to beach
Stayed in May 2024
Reviewed: 14 December 2023
Narelle
AustraliaVery confusing instructions on how to get in especially after a 6 hour drive it left a bad first impression. Needs photos rather than left or right instructions as it depends on where you are standing. Not an obvious or seamless check in. Broken utensils, soap dispenser, vacuum cleaner, bathroom light, stove ignition. All little things that add up & detract from the experience.
Comfortable, clean, homely & close to beach.
Stayed in December 2023
Reviewed: 29 April 2024
Havs
Australia3 grand for 4 nights in a tiny apartment stuck in the 60s only thing been renovated was the kitchen and that wasn't a good job aircons where outdated , way overpriced for what was given
Stayed in April 2024
Reviewed: 20 October 2023
Alexandra
AustraliaWas locked out of the property for 4 hours because they failed to ensure the door lock had sufficient battery. Was offered a refund for that night however a week later I am yet to hear about anything!!! I will avoid this place for my next holiday.
House was overall clean and comfortable
Stayed in October 2023
Reviewed: 1 December 2023
Mitchell
AustraliaThere are no comments available for this review
Stayed in November 2023
Showing 1 – 6
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