176 Cumberland Street, The Rocks, Sydney CBD, 2000 Sydney, Australia
#103 of 325 hotels in Sydney
Guests' ChoiceBased on 8431 hotel reviews
8.2Cleanliness
8.9
Comfort
9.0
Location
9.1
Facilities
8.5
Staff
8.7
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 9 May 2024
Graham
AustraliaTV wasnt up to scratch 5 Star...NO English International News ie CNN , Fox or BBC...Chinese TV and Local FTA Only
views, food, room
Stayed in May 2024
Reviewed: 8 May 2024
Katherine
AustraliaN/a
Location and style
Stayed in April 2024
Reviewed: 8 May 2024
Tony
AustraliaParking was pretty expensive.
Room and service was great.
Stayed in March 2024
Reviewed: 6 May 2024
Токарева
Australiaeverything was fine
Stayed in April 2024
Reviewed: 6 May 2024
Tracey
AustraliaIt was a big walk up many stairs and hills to get there from train station wish we had of known this. The cost of food at venue was outrageous, I understand it’s the the shangri la but $39 for a room service burger and $50 each for breakky. Surely breakfast should be included in the rate
Our view was just awesome, comfty bed and great bath
Stayed in April 2024
Reviewed: 4 May 2024
Mark
United KingdomFood overpriced and not that good
Great location and lovely staff
Stayed in May 2024
Reviewed: 2 May 2024
Alex
AustraliaThe Blu Bar decore could be better
Not included but should be
Stayed in May 2024
Reviewed: 30 April 2024
Mike
AustraliaThe breakfast was overpriced and the hot meal I was served was cold. It was clearly pre-cooked, kept under a heat lamp and then served up when ordered.
Rooms were really clean and spacious. Staff were incredibly helpful and friendly.
Stayed in April 2024
Reviewed: 30 April 2024
Evon
AustraliaThe fact that I am still calling them 28 days later to refund my holding deposit of $149
Everything
Stayed in April 2024
Reviewed: 30 April 2024
Sarah
AustraliaLocation was excellent , room view was stunning.
Stayed in April 2024
Reviewed: 29 April 2024
Nicole
Australiabed, room
location
Stayed in March 2024
Reviewed: 28 April 2024
Leroy
AustraliaThe swimming pool and all features related to that were not functional which is mind boggling for shangrila’s standards and they did not even attempt to do anything to take care of the matter did so after we checked out and whats the point of staying in a place like that in a hot day in Sydney.
Stayed in April 2024
Reviewed: 28 April 2024
Danial
IranThe pool was so cheap and not as a five star hotel
The location was great
Stayed in April 2024
Reviewed: 26 April 2024
Pierre
AustraliaDecor outdated, towels small
Very big room, nice view
Stayed in April 2024
Reviewed: 25 April 2024
Kathleen
AustraliaWish it was not quite so expensive. It limits how often we can visit.
Location, cleanliness, staff, parking, restaurant, bar, views. Wonderful staff in every area of the hotel. Jennifer at reception desk was genuinely warm, capable & exceptional.
Stayed in April 2024
Reviewed: 24 April 2024
Lisa
AustraliaThe surcharge over the weekend seemed unnecessary, it made the price of drinks exceptionally expensive.
The location is fantastic, and the view of the two landmarks is incredible. They provided use of umbrellas for free, which was fantastic as there was some heavy rain.
Stayed in April 2024
Reviewed: 24 April 2024
Exmond
AustraliaUnclean windows. Poor TV viewing options - no news networks
Views.
Stayed in April 2024
Reviewed: 23 April 2024
Abad
AustraliaThe service was superb, will definitely come back .
Stayed in April 2024
Reviewed: 23 April 2024
Luda
AustraliaBooking.com spelt our details wrong and reception couldn't find our booking
Fantastic view, great comfortable large bed. Close to Harbour Bridge, Opera House and The Rocks. Would recommend to anyone.
Stayed in April 2024
Reviewed: 23 April 2024
Michael
AustraliaLocation was great Breakfast was great lots of choices a really good spread
Stayed in April 2024
Reviewed: 22 April 2024
Anne
AustraliaCarpark too expensive The buffet for breakfast didnt meet my expectations
the staff and cleanliness an the view
Stayed in April 2024
Reviewed: 22 April 2024
Nora
AustraliaIt wasn’t cheap
Location, views and the restaurant
Stayed in March 2024
Reviewed: 22 April 2024
Kelly
AustraliaCheck in process was very slow (not the staff, the process). Bar was full with a line up at 3pm so we did not go in.
Room was lovely comfortable spacious great view even from 5th floor very clean everything you want from an upmarket hotel. We loved the room
Stayed in April 2024
Reviewed: 22 April 2024
Bernie
AustraliaBathroom flooded
Clean. Helpful staff
Stayed in April 2024
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