Breakfast pricing i found was expensive. Again, we had a $100 room credit to use, without this we would of gone out for breakfast as there are many local cafes near by.

Location of hotel is great, quiet street and all within walking distance to the city or the harbour. Room and bathroom were large with a nice view and a bath to relax in. Bed was comfortable, pillows not so much. Staff wear attentive and parking was made simple as we had valet parking included in our room booking.

Stayed in May 2024

It would be extremely helpful if there was a sign before the dining room in ALL languages to say, YOUR RESPECT FOR OUR STAFF AND OTHERS WILL MAKE EVERYONES STAY SO MUCH BETTER.

Service was amazing. Staff were friendly and helpful. Other clients were nothing short of rude and made us feel extremely uncomfortable

Stayed in May 2024

More Body wash for the shower. The little tube wasnt enough. Should have spares

Stayed in May 2024

Old and tired, too expensive for outdated okd hotel. Recently stayed at Crown at Bangaroo, better value for money.

Location

Stayed in May 2024

the slope way to Sydney is very challenging.

everything is fine

Stayed in April 2024

Everything perfect

Great breakfast with breathtaking views. Staff brilliant

Stayed in May 2024

Quite a steep walk down to Circular Quay for anyone with any mobility issues.

The room and the view were excellent and the Staff were very helpful and friendly. The pool facilities were also excellent.

Stayed in May 2024

The cost of the buffet breakfast.

The view.

Stayed in May 2024

Price was expensive

Staff were friendly and efficient

Stayed in May 2024

Need more pillows and pillows was to soft

Everything was so good Good location Good view Nice and clean

Stayed in May 2024

Long wait for lifts during peak times

Location, view and facilities

Stayed in April 2024

Waiting at front desk very slow and no pod coffee machine and hair in our shower

Good location

Stayed in April 2024

Well, on arriving into the room there was blood on the bathroom floor in front of the toilet ( yuck )and the toilet was leaking water around the back and side of the toilet. 803 and 804 the toilet was running the whole time my son and girlfriend were there. We all were a little disappointed as this was a 60th birthday weekend away. on leaving we did get a $50 discount, but this shouldn't have had to happened, because of the reputation of the Shangri-La.

The size of the room was very good, lots of room to spread out. And the king bed was so lovely very comfortable. The lobby lounge was so nice with the lights dimmed and quite and comfortable.

Stayed in May 2024

Breakfast not good

View

Stayed in May 2024

The added cost booking through booking.com I was not aware off. The cost of room was higher than if we booked directly through ShangriLa. Also the additional surcharge we had to pay cause a visa debit card was used to pay. As this was a saved girlfriends weekend, these costs were not budgeted into it. That was slightly disappointing.

The bed was absolutely comfortable. The darling harbour view and seeing the sunset gorgeous

Stayed in May 2024

Reception is chaotic and the breakfast wasn’t great

Great location and big room

Stayed in April 2024

Check in was slow as room wasn't ready upon check in we arrived at 3:00pm We had to follow up to see if the room was ready after being told we would be contacted via phone once it was ready. we waited in the lobby bar area for approximately 45Minutes until finding out ourselves that the room was ready Lobby furnishings are dated and damaged with poor seating t Breakfast wait staff inexperienced had to remind staff about ordered coffee a number of times while others around us seated after us gad received their orders

Room was spacious, Room was very comfortable Location was convenient Views were excellent. car parking and retrieval via the valet was very efficient

Stayed in March 2024

A little distant from major shopping retailers

View from our room

Stayed in May 2024

Bed was not as comfortable as I expected.

Location was super!!

Stayed in May 2024

Unfortunately minor details just lack of selection on the tv and just feel the rooms are looking a little tired.

Loved the location and the size of the room and the amazing view

Stayed in May 2024

Double beds didn’t seem like they were actually double ? Looked like king singles

Location

Stayed in April 2024

On check in, we were allocated a room on level 4. This had a very limited view of the harbour. When booking, I was under the impression we would have a full harbour view, however this was not the case. Reception was very helpful & moved us to Level 9. This was fantastic & the view we were hoping for. Hot water was Luke warm. Decor a little dated.

The location in the Rocks is fantastic. Close to historic landmarks & old pubs/ restaurants. The views are amazing. The rooms are spacious & comfortable. Breakfast, service & views from the restaurant on level 36 were exceptional!

Stayed in April 2024

The pool was very cold sadly. Breakfast was super expensive for what was on offer Staff in the restaurant seems stressed which was a bit off-putting.

There was a lovely feel in the foyer. The rooms were very clean and tidy and comfortable. Staff delivering room service were very sweet.

Stayed in May 2024

Sleeping on the sofa ??? Arrived confused at 6pm as we booked for 4 and only 1 bed. We had no idea where we were all supposed to sleep. Housekeeping came within the

Facilities and view

Stayed in May 2024