Hired a cot for our stay which we didn’t realize at the time but was charged $25 a night for, however we didn’t use it at all because it was rock hard. Had dinner at The Deck, was overpriced for the quality of the food served not to mention it took over an hour for our drinks and meal to be served. We ended up canceling our drink order due to the delay.

Loved the multiple pools, and the beach/wading area was great for young children.

Stayed in April 2024

The only things i didn't like was that pools were still dirty after we saw them getting cleaned. Preety disappointing that we had to pay full price for the day we attended as we didn't get check-in till 3pm when paying a lot of money you expect to pay for the full day. Could have either discounted a night stay or few breakfast free. Also, the price for breakfast could have been slightly cheaper as you're already spending so much money for your stay. But other than that, everything else was great.

Liked everything as it's close to everything and many pools to choose from.

Stayed in April 2024

The restaurants

The pools

Stayed in April 2024

Location

Stayed in April 2024

Staff were friendly and helpful. The resort was just beautiful and with 9 pools we were spoilt for choice. We had an amazing stay and enjoyed staying at the resort very much. Breakfast had a great selection and was one of my favourites so far. There's so much to do in Port Douglas We visited Hartleys crocodile adventures, Cape Tribulation, Mosmans Gorge, Birdworld, Green Island, Barron Falls, SkyPark and lots of other places too. Can't wait to come back!

Stayed in April 2024

Mouldy smell in room

The pool

Stayed in April 2024

No allergy and vegan labels for the breakfast buffet to cater to diverse dietary needs. Not many vegan options for breakfast. At the level of a 5-star hotel, this reflects a poor understanding of contemporary dietary preferences and their willingness to accommodate them. The air conditioning in the room couldn't go lower than 22.5C.

This was our second stay here, we love the pools, the swim up bar and the gardens. Great cocktails. The book exchange service sounds lovely (couldn't take advantage unfortunately as I use a Kindle for reading).

Stayed in April 2024

The bathroom door was not especially sound proof!

Stunning grounds, spacious room, comfortable bed.

Stayed in March 2024

A touch over priced

Location

Stayed in March 2024

Very expensive and not a lot of kid friendly food Options after 5pm

Loved the pool areas. Swim up bar was great and the Lagoon house restaurant was delicious. We also enjoyed the buffet breakfast (included in our room rate) for convenience and variety.

Stayed in April 2024

Bed was not very comfortable, and neither were the pillows but not a deal breaker. Would have loved to see more entertainment and / or activities within the resort. Food could be better.

Loved the resort as a whole. Very relaxing . Definitely will be visiting again.

Stayed in April 2024

Cleanliness of the grounds and buildings It was evident that regular periodical cleaning have not ever been done to maintain such structure. Roof cleaning and pool maintenance is required as age is evident around the property. Facilities management needs to step up to ensure periodical maintenance is completed throughout the resort.

Pool and restaurants

Stayed in March 2024

Buffet is nice and staff are friendly.

Stayed in March 2024

Some parts of the hotel were a bit dated and the pool next to our building had been drained and wasn’t clean which made our view less pleasant. I think this was because it was off season, however.

Great location, right on the beach and only 5min drive to the centre of town. The facilities were great, with a number of swimming pools and dining options and staff were fantastic. Our room was also very big with plenty of storage space for luggage. We also loved that they have water refills at the end of the floors so you can help yourself to fresh filtered or sparkling water - much nicer than having to buy bottled water at the shops!

Stayed in March 2024

would like to have access to room next door as we were travelling with family.

Everything! The pools were amazing - though a little warm. The swim up bar was exceptional.

Stayed in February 2024

The room service food was very expensive for what it was and when asked for a cocktail, it was served in a 100ml can. No bottle openers in the rooms

Amazing pools, great rooms. Lovely cocktails

Stayed in February 2024

Minor and cosmetic patch-ups are required here and there.

We stayed in the large lagoon pool access room. Unarguably, the best room in the resort. Harrisons restaurant was superb with a great menu and very attentive and friendly staff. We also enjoyed a few cocktails at the pool bar. The resort helps out with the taxi vans, making it easy to get to and from Macrossan Street.

Stayed in January 2024

A little overpriced for what it is, we also had no water the night of our stay as the water was off in port Douglas and were offered no assistance for toilets, showers etc. in comparison, a hotel we stayed in the night after gave us a discount on the room due to no water as well as drinking water provided.

The rooms were lovely and comfortable, pool was great and service was good. Good bars and restaurants.

Stayed in January 2024

On our last day, the water was cut due to damage by the council.

Resort had multiple places to eat, the Lagoon House had amazing Asian inspired foods that we could not stop ordering from.

Stayed in January 2024

The food at the restaurants could have been better. More simply and not so fine dining and more family friendly especially the Italian cuisine.

The facilities, room service, breakfast and hospitality were all amazing.

Stayed in January 2024

Pool didn't have much shade. Food was limited.

Pools were great. Warm and large with lots of seating. Rooms were great. Kids had their own twin room and we had a king room attached. They were large and comfortable.

Stayed in January 2024

Menus during day could differ between restaurants

Stayed in January 2024

There are very flimsy doors on the bathroom which don’t close and have gaps as they’re plantation shutters which is strange for a bathroom.

Amazing hotel would stay again! Food, service and facilities are great, wish we stayed longer.

Stayed in November 2023

Missing some activities during the day and specially at night, not music not games or anything. At 9pm everything is closed.

Infrastructure and the staff

Stayed in January 2024