Room booked was not what room that was described in booking details & photos. Patio had garden in front was not one with access to lagoon like other rooms. Also a private function was booked at restaurant which we were not advised about on checking in the day prior so when wanting to dine at restaurant was advised this was not available. Reason for booking was so there was no need to dine outside of resort.

Location

Stayed in April 2024

The shower had no ventilation and vacuum and it was going misty in the bathroom

Staff were helpful and knew the facilities available

Stayed in April 2024

Facilities in room not up to par considering this is a 5 star property. Body shower gel bottle was empty when we arrived, the room phone was not working, there was no USB charger. There was a wireless charger, but it was not working either. Mould in the bathtub.

Impressive lobby. Good location.

Stayed in April 2024

Good location

Stayed in April 2024

It was good

Good location would stay again but the bed was hard as a rock

Stayed in April 2024

The carpark cost came as a surprise. It would have been nice for this to be included in the cost of stay.

My wife and I were staying only for 1 night at the Hotel as we had booked the Hot Air Ballooning experience, which included the buffet breakfast at the Hotel. Even though it was a short stay, we were impressed with the swim-up-bar, room and the breakfast was one of the best we have ever had. We'll definately be back.

Stayed in April 2024

Th

Great location

Stayed in April 2024

There was no air vent in the bathroom, and we couldn't use the hot water to fill the bath.

The food buffet at dinner was amazing. My kids liked the pool.

Stayed in April 2024

No fan in bathroom, kept fogging up. Bed linen did not fit King bed especially underlay and sheets did not stay tucked in. Air con in room 3098 was very noisy, so much so, that we had to turn it off. Windows of this ocean view room not clean. There was a very strong musty smell in the hallway / walkway to the bedrooms.

Low rise, beach frontage, buffet breaky, beautiful pool and surrounds

Stayed in April 2024

While I was waiting for my room to get ready unfortunately the staff failed to text message me that it ready.

Beaches

Stayed in April 2024

The pool menu is not great.

The breakfast was average, I think they were understaffed so had to wait for eggs to be cooked which meant toast and other breakfast was not hot.

Stayed in March 2024

Dated rooms and pool area , bar was closed

Staff were exceptionally nice and helpful

Stayed in March 2024

The building itself was very old and in need of a good paint job. Also, noticed the windows and area outside our room was dirty.

Our room was lovely and clean.

Stayed in March 2024

a little dated and dirty in parts but still really nice

very grand hotel, great pool

Stayed in March 2024

I would never have paid so much for our room (1097) if I had of realised it wasn't on the pool. The 'pond' outside the door was disappointing. There was mould in between the tiles in the shower. I had a huge cockroach in the room. Even though the pool area was quiet due to the average weather it was very difficult to get served at the bar or by one of the waiters.

The food is always lovely. The room was spacious and comfortable.

Stayed in February 2024

Was expecting more for the price. Didn't get a room like the pic on website, which would have been perfect for my disabled husband. Next time I would make sure we have the best room for our needs.

Grounds are beautiful, staff very helpful.

Stayed in February 2024

Looking tired, water features not clean, expensive, coffee machines not working properly (soon got sorted)

Location by the beach and pool

Stayed in February 2024

Nice stay, it was comfortable, the facilities are a little dated, but to be expected.

Stayed in February 2024

Hotel is very outdated now. The pools around the hotel (not the main one) were fairly dirty but the GC had just had a lot of rain. Seafood buffet wasn't very big for the price.

The service was great, such a pretty location. Great main pool and bar.

Stayed in January 2024

Need’s refurbishing

The staff and service

Stayed in January 2024

location was good with restaurants close by, unfortunately weather wasnt the best for beaching. however pool and lush grounds were very enticing for a dip and to blow those cobwebs away. All in all a very pleasant breakaway

Stayed in January 2024

It’s a bit dated, needs to be refurbished a bit and a bit pricey.

The Pool and Pool Bar Staff, location and the beach access.

Stayed in January 2024

Bathrooms in reception ( outdated) Rooms and facilities (outdated) Room ( needs to be refreshed with paint and maintenance )

Location Reception and pool area Breakfast

Stayed in January 2024

No freezer in the rooms to have ice for drinks or an ice cream for the kids. Fully understand they wish us to buy it through room service

Best location on the Goldcoast. No road to get to the beaches Love there breakfasts for a single dad with twins

Stayed in January 2024