25 Collins Street, 3000 Melbourne, Australia
#43 of 207 hotels in Melbourne
Guests' ChoiceBased on 873 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
9.3
Value for money
7.9
Free WiFi
8.3
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End of dialog contentReviewed: 13 May 2024
Shaista
AustraliaI wasn't aware that some rooms had bathtub showers and I wasn't aware that I needed to request a stand alone shower. Would be nice if we could get an option when booking rooms for this as a preference like they do with bed configurations.
The views from my room were stunning. The room was always kept clean and serviced everyday. The staff were lovely and always welcoming. I loved that they have thought through every aspect of the hotel, down to the number of lifts, ease of location, valet service, turn down service, room space and set up.
Stayed in May 2024
Reviewed: 10 May 2024
Jasveer
AustraliaIn the room I was in the shower was very small with weak water pressure. Limited food options from the menu especially if you're ordering room service more than once.
Had to order room service for food for 2 days, however the food was very good especially for vegans and vegetarians. The hotel was situated in the heart of Melbourne with decent views of the city. Staff were excellent and always willing to help.
Stayed in May 2024
Reviewed: 6 May 2024
Danielle
AustraliaA little pricey
What an absolutely stunning place to stay, we were greeted so beautifully . We had beautiful city views, the room was neat and tidy !
Stayed in May 2024
Reviewed: 6 May 2024
Suresh
AustraliaEverything was perfect
The location was excellent
Stayed in May 2024
Reviewed: 5 May 2024
Deborah
United KingdomAmazing views. Lovely decor. Terrific service. Must be one of the best hotels in the world.
Stayed in May 2024
Reviewed: 4 May 2024
Phil
AustraliaWater dripping from the roof in bar
Great views of city
Stayed in April 2024
Reviewed: 4 May 2024
Andrew
AustraliaIt took a while to find the hair dryer that's in the closet rather than the bathroom.
We stayed here for our wedding night and it was great. Spacious room, great views of the city and very quiet. Bed was very comfy too and big!
Stayed in March 2024
Reviewed: 2 May 2024
Susan
AustraliaThe concierge called a taxi to take my husband to hospital
Stayed in April 2024
Reviewed: 28 April 2024
Rose
CanadaExcellent Breakfast
Stayed in April 2024
Reviewed: 22 April 2024
Cathy
AustraliaNothing
It’s modern, clean and staff are always super friendly
Stayed in April 2024
Reviewed: 22 April 2024
Sandy
AustraliaLove the Sofitel and it is our preferred place to stay
Stayed in March 2024
Reviewed: 17 April 2024
Jessica
AustraliaRoom was smallish, extra $100 charge for additional rollaway bed seemed excessive given room was already close to $800 for the night.
Beautiful room and view. Very comfortable and great location
Stayed in February 2024
Reviewed: 14 April 2024
Anne
AustraliaA little dated in some areas
Excellent staff
Stayed in April 2024
Reviewed: 11 April 2024
Leanne
AustraliaQuiet, so comfortable & relaxing, breakfast was lovely too…one night is never enough…I will be back soon…
Stayed in April 2024
Reviewed: 10 April 2024
Kathryn
AustraliaStaff were very friendly and attentive. Great location. Room was stunning
Stayed in March 2024
Reviewed: 6 April 2024
Shen
AustraliaBeautiful and clean, very good upkeep. Staff were extremely respectful, friendly and helpful. I was travelling with a toddler; difficult as it is but the staff at Sofitel made everything so easy for me. It was one of the smoothest transactions I have experienced as a travelling mother. The drop off/pick up area was spacious enough for Uber/Taxi/family to pick up and drop me and my toddler off with no hassle.
Stayed in April 2024
Reviewed: 30 March 2024
Carmel
AustraliaWelcoming, friendly service. Accommodated my special requests. Very clean room. As a returning traveller, I can honestly say the Sofitel is a wonderful place to stay. From the first moments of tranquility upon arrival into the entry courtyard, it feels like an oasis within the Melbourne CBD. Inside, a beautifully crafted experience awaits for all the senses. The hotel staff do amazing work to make it all happen, and always make you feel welcome with a polite ‘Bonjour’. Thank you for another delightful stay.
Stayed in March 2024
Reviewed: 28 March 2024
Silviu
AustraliaThe views, room & locations
Stayed in March 2024
Reviewed: 25 March 2024
Muriel
AustraliaThe room was not hoovered or dusted at anytime during our 4 day stay. The room cleanliness wasn’t up to 5 star expectations. Lots of missing attention to detail.
Beautiful property, nice bar, views
Stayed in March 2024
Reviewed: 24 March 2024
Christine
Australiabreakfast on the 1st morning we had it in restaurant no 35. It was a bit chaotic, had to ask for spoons for cereal, glasses for the juice, had to put the toast down at least3 times and then it was only just toasted. My coffee arrived at the end of my breakfast.
Everything except breakfast on the 1st morning.
Stayed in March 2024
Reviewed: 21 March 2024
Cocks
Australiabathroom could be better
View, location, decore, bed, bit later check out
Stayed in March 2024
Reviewed: 18 March 2024
Raymond
Singaporecheck-in was great and special treatment for my wife's birthday was a welcome surprise along with early checkin, since we arrived from an overnight flight at 9am.
Stayed in March 2024
Reviewed: 18 March 2024
Jennifer
AustraliaThe bed was so comfortable, food was delicious and the staff were very attentive.
Stayed in March 2024
Reviewed: 17 March 2024
Kevin
Australia$300.00 Car Parking Fee, Room Service $10.00 Tray Charge!
Food and overall ambience.
Stayed in March 2024
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