Most buildings such as this one in Australia do not have proper wall soundproofing, have hollow doors and single glaze windows. Thus the rooms are noisy and one can hear any sound coming from the neighbouring rooms or hallways.

The great location is close to the start of great walks, the friendly and lovely staff including the chef who cooks very tasty food, the overall atmosphere with a lower level with seating provided and a terrace. Reasonable price for the room.

Stayed in February 2023

Bathroom could be cleaner, but other than that, great value for money

Great location if you plan to hike Kosciusko. Restaurant was pretty good. The staff were all super friendly and amazing Huge bed Great views

Stayed in February 2023

Rude customer service, dirty rooms, didn't make any changes even after complaining. The staff's behaviour at the cafe/restaurant was shocking, they didn't care to inform that the food we ordered was not available/sold out, when we were given the wrong items n we complained, we felt harassed. Very disappointing.

Stayed in January 2023

The staff were an absolute delight to liaise with and really made the stay. The rooms were basic but clean and the restaurant had lots of great food options.

Stayed in December 2022

nothing. Will stay here again!

perfect spot after a big day hiking.

Stayed in December 2022

Friendly staff

Stayed in January 2023

Bed and attached room with common door

Location and food

Stayed in January 2023

Everything, dirty bathroom, dirty room, couldn't even use the kettle in the room. Staff is very rude n racist. Worst experience. The cafe food is bad too. Wouldn't recommend

Nothing to like.

Stayed in January 2023

1. dirty bug ridden beds 2. blocked sink on arrival with rotten old bandaid floating in it. 3 it’s just not maintained very well 4. changed rooms and that room you couldn’t lock the door. they did get somebody to fix straight away. 5. the door’s between rooms are so thin. there was a couple having sex and you could hear everything. 6. the flag pole has a rope with metal on it that was banging from 4 am which woke me up. it was like a bell ringing 15 times per minute. 7. my son got the kids spaghetti for dinner, the meat was frozen.

nothing

Stayed in December 2022

I could not tay at the hotel as I never got an answer back from them. Poor customer service.

Stayed in September 2022

Not clean. Rude check in staff. No facilities . Maybe they were having an off week?

That it was on snow . Some of the staff were nice and polite

Stayed in September 2022

No small refrigerator or television in the room and couldn’t see one in the lounge area

Location in Charlotte Pass was superb. staff were friendly. Meals were reasonably priced. Room was very comfortable and I really appreciated the under floor heating in the bathroom

Stayed in September 2022

It was as if some of the staff didn't care. Kettle was on the floor, had to go searching for cups, key to our room was missing. Breakfast staff talked to colleagues while we were ordering and we felt like we were interrupting their conversation. It felt like a backpackers and the staff were there to ski, not serve the customers. Food was good and.good value and the bed was comfortable and waking up in the snow was amazing. Cost nearly $1000 (including cost of transport you have to take to get there and one day ski lift pass) the daytripper to Charlotte Pass is an attractive option!

Brilliant location and super comfy bed

Stayed in August 2022

1. This hotel is NOT at Perisher Vally and SHOULD NOT consider as accommodation if someone search hotel around Perisher Valley. It is claimed to be at Perisher Valley when I purchased but it is at Charlotte Pass. 3 days before confirmation date, an email has sent to me saying they are so far from Perisher and requires $120 per day if I want to go and return. And the timetable is very limited. I was so mad at the first day. The only transport is provided by them and it takes 1h single way as it is full of snow. 2. Dirtiest place of this world, I would mark this room as a garbage bin. You can see all kind of rubbish under and around beds. You have used plastic bags, used tissues, even half Oreo …. You have no quilt…. What you have is two layers of sheets and two half size blankets in between , which are full of yellow stains. Toilet smells like man public bathroom. Water is feculent. One day the oversnow transport is cancelled but no one told us. And which makes me successful wasted $700 for courses and lift tickets. 3. After discuss with the staff at Charlotte Pass office they promise to contact Perisher Valley for my cancellation and refund. Good news they did nothing and Perisher Valley refused to do anything.

Very lovely friendly staff, nice kitchen food and coffee

Stayed in September 2022

understaffed, grumpy cook no steps in the snow - dangerous unless you like Mexican food is limited

Tom and Angel were great friendly staff well positioned property

Stayed in August 2022

Where do I start! Keeping in mind covid is still a big issue, it was disappointing that only once were people asked to adhere to the request to have masks on whilst on oversnow transport (which was consistently late) and the tube. The toilets in the bar area were filthy and only cleaned once a day. Check in was at 2pm but they didn't turn up until 2.30pm and the room wasn't ready until 2.45pm. There was nowhere secure to store luggage before and after check-in, and things were stolen. Tea facilities are in the room - but there are no mugs. If there was wifi you had no way of finding out how to log into it or even buy something more secure. Shower is cold by 9pm and still cold the next morning. Take ear pugs. Food is ordinary and they don't tell you starting and finishing times. there's no process to collecting your food once ordered - you have to hope you hear them shout out your name when it's ready or it will be cold when you get it. Staff hogged the seats by the fire at the bar at night. Service was abysmal - most staff really couldn't care less and there was no one overseeing them. "Cashless, but can charge back to your room" as offered doesn't exist - you have to carry your phone or card with you and pay on that. To keep load light we booked ahead (and paid for) skis, boots, apri boots etc ... no boots available in our size when we arrived and had to make-do with whatever we could get - apri boots three sizes too big, stocks were way too small, ski edges not sharpened pretty much since the day they were purchased which was many seasons ago. That's just the main points! I know it was tough not having visitors for 2 years, and staff are hard to get, but it doesn't cost to communicate basics to your guests, and set standards. Given the logistics and costs of getting in and out, you are better off taking your chances with Thredbo, Perisher etc.

Location is great , with the lifts just a short distance away. Donuts at the tube station are delicious. Great skiing location for beginners. Bed is comfortable.

Stayed in July 2022

I’ve seen better backpackers accommodation, the room has a kettle, but no milk or no where to purchase milk, the rooms were expensive for what you get , dirty and run down, the bedding was terrible, we had a single doona on a queen bed ,but we had a spare bed so we used the doona off that bed as well although it was urine stained, the bathroom had no doorknob and the shelves were dirty,the walls were paper thin and we could hear the person next door snoring . No mobile service if your with Optus and the wifi is woefull . No tv or bar fridge , this was the biggest killer for me as even peek season there was no entertainment. Food was terrible,they advertise other restaurants in the area, but they only open for lunch, so your stuck eating at the hotel and the menu is minimal and substandard. We stayed 3 nights and considered leaving early,but didn’t want to fork out anymore money . My advice if you do Charlottes pass ,download a lot of movies on your iPad and take food with you , pay for better accommodation.

Beautiful town,very pretty place.

Stayed in July 2022

This review has been hidden because it doesn't meet our guidelines.

I like it very much so no complaints

very nice location

Stayed in June 2022

No tv

how close it is to mount Kosciusko

Stayed in April 2022

No television in the room , at least a small fridge as well.

close proximity to Main Range Walk

Stayed in April 2022

Our bed was not made and the mattress and duvet had large brown stains on them. The beds were extremely uncomfortable and every noise from the corridor and neighbouring rooms could be heard.

Stayed in April 2022

Very poor parking spaces; hardly any room. Very poor access road; too many rocks. Poor cleanliness; hair everywhere in bathroom sink and shower. I don't even think the bed sheets were clean Poor food. Dinner took over an hour to come out. Chips were too hard. Breakfast bacon and sausages were burnt and hard. Eggs and tomatoes were cold No bed lamp!

Staff were friendly. Location was great. Bed was comfy

Stayed in April 2022

We were there in Autumn to do four days of bush walks. Thredbo was too far from the walks and you have to pay for the chairlift every day. This hotel is reasonably basic but provides everything we needed. We were concerned about the isolated location and the lack of cooking facilities but in the end they have excellent food available at a reasonable price. It's located near all of the walks we wanted to do. The staff were excellent and the place had the feel of a cool traveller's hostel similar to ones we have stayed in overseas. My booking.com genius discount meant it was a very good price.

Stayed in March 2022

Best location for Charlotte Pass hiking.

Stayed in April 2022