No complimentary water

Staff were amazing

Stayed in April 2024

Finding access to the hotel from Darling Harbour side was a task

Was staying in a harbour view room and the view was amazing. Breakfast buffet at their restaurant had a good spread .

Stayed in April 2024

Nothing

Location close to our venue

Stayed in March 2024

Did not know that the shopping center was being refurbished. Being close to the shop and bars was the reason I choose this accommodation.

Oversided pillows that you can't sleep on. I slept on towels as a pillow.

Stayed in April 2024

beds were to soft and in family room needs to be 2x queen size beds instead of doubles, 2 adults could not sleep in the same bed and also having to pay $65 a night for parking with the price of accomadation it should be included.

location was perfect for our needs and amenities were easy to access within the resort

Stayed in April 2024

Very family friendly , great breakfast buffet

Stayed in April 2024

Do not appreciate having to pay for WiFi in this hotel when even small hotels include it in the room price. Why did the lifts in the car park not go up to the reception area? We had to take our large suitcases up a staicase

Location was good

Stayed in April 2024

Only one chair in the room

Great location and breakfast was terrific.

Stayed in April 2024

Air conditioning in the room could be better Consider parking and accomodation packages

Front of house staff and concierge staff were brilliant, awesome customer service. Breakfast selection was excellent Access to light rail right at the front of the hotel to access all the city was brilliant

Stayed in April 2024

You have to pay for internet if you want to stream channels etc we didn't as it's $10 for 24 hours and thought it would have been included especially at the cost already paid for the room. Also the lifts ....there are 4 and when checking out/in especially you can wait up to 20 mins to get in one due to the acuity. Parking if the car park is full you have to park at Wilson car parking next door and height can go as low as 1.7m in places so check the size of your vehicle before hand.

The food was amazing for breakfast and the staff were very friendly. The bed was comfortable and the room was quiet with an amazing view of the harbour.

Stayed in April 2024

Gym and pool area felt a little lack lustre. The gym had no treadmill which was working and only Peleton bikes which are hard to figure out - you need to register etc - just a pain.

Food and restuarant was great! Room was great!

Stayed in April 2024

Location

Stayed in April 2024

Pillows were a bit too firm for my liking but that’s me. Bathroom in the room could benefit from a little updating. Looking a bit old.

Location Friendly staff Value for money

Stayed in April 2024

Convenient location to the harbour and city

Stayed in April 2024

location dinner was amazing

Stayed in April 2024

The pillows are quite high for me. Should have some thinner.

Stayed in April 2024

hotel breakfast was good and rooms were nice clean. front desk treatment was very disappointing. our flight reached early and I had requested early check in 2 weeks before. when we reached they said wait for an hr and the room will be ready. I waited for 1 and 1/2 hr and after that they told the room is not ready and just use concierge and we will check in at 3 pm. I was traveling with kids and flight was 15 hrs. not happy with overall how they handled the situation.

Stayed in April 2024

room cleanliness needs to be improved, The dust on top of the picture frame in the bathroom was caked in dust, very obvious miss, as the frame is at eye level.

Stayed in April 2024

When we arrived we felt reception was understaffed to cope with the high volume of people checking in. Check in was therefore rushed.

A good sized room with a good view of the harbour. Great location and an easy walk to restaurants and bars.

Stayed in April 2024

I felt the room was very basic therefore I would never return at $350 a night.

Stayed in April 2024

A number of items of gym equipment were broken. The restaurant was expensive for what it was and the cafe was an afterthought

The hotel is well located and has cafe and restaurant on site. There is also an indoor and outdoor gym and a small pool. The room was large enough and all normal facilities were there

Stayed in April 2024

The air conditioning wouldn’t work because the filter was SO blocked like they haven’t been serviced in forever (my husband is an aircon tech and checked the filter). The room wasn’t clean at check in. There was scum build up on and around the shower head and someones used ear buds under the bed.

The pool, bar and restaurant area are all great. The facilities outside the room were all clean and great.

Stayed in April 2024

The rooms were not as clean

Value for money and good location. Friendly staff too!

Stayed in April 2024

Bar closed at 10pm, would have been nice to have a quiet drink after the show we went to before we went to our room

Stayed in March 2024