818-820 George Street, Sydney CBD, 2000 Sydney, Australia
#174 of 322 hotels in Sydney
Guests' ChoiceBased on 5978 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
9.1
Facilities
8.1
Staff
8.7
Value for money
7.8
Free WiFi
8.0
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End of dialog contentReviewed: 2 May 2024
Cath
AustraliaVery busy at breakfast time.
Stayed in April 2024
Reviewed: 2 May 2024
Insu
AustraliaWater drainage sound from upper level through the all night
Location,
Stayed in April 2024
Reviewed: 2 May 2024
Unita
AustraliaBreakfast was expensive.
I am still waiting for my Invoice and Total Credit Card Charge to be emailed as it wasn't ready when I left.
Stayed in May 2024
Reviewed: 30 April 2024
Alicia
AustraliaUnable to turn air conditioning off
Location was great. Really easy to get around the city. Good to have parking onsite. Buffet breakfast was tasty and comprehensive
Stayed in April 2024
Reviewed: 30 April 2024
Kylie
AustraliaThe fancy lighting is VERY pretty, but I couldn't for the life of me figure out how to use it...
Convenience of the location for an early train departure the following morning.
Stayed in April 2024
Reviewed: 29 April 2024
Meiqiong
AustraliaNo tooth brush no rubbish bag to providing
Close every where
Stayed in April 2024
Reviewed: 29 April 2024
Brent
AustraliaParking breakfast could be cheaper
Ease of your staff communication
Stayed in April 2024
Reviewed: 29 April 2024
Sandra
AustraliaSmall gym
Location and clean
Stayed in April 2024
Reviewed: 28 April 2024
Clarinda
AustraliaMy family used the pool each day and the water was always murky and needed a clean. I don’t know if the filter wasn’t working, but there was a lot of debris inside the water and it was not pleasant swimming in. We had specifically booked the Mercure for the indoor heated pool, so the cleanliness of the pool was a let-down. On our second afternoon of swimming, the pool towels ran out and my husband called reception twice to ask for towels. There were a number of families who were waiting for towels and exited the moment staff arrived with towels after waiting 20 minutes.
Rooms were clean and tidy, well maintained and we were very happy with the rooms overall. The beds were comfortable and bathroom were clean as well. The buffet was pleasant and food was good to eat. The food levels were always stocked well, and food was always fresh.
Stayed in April 2024
Reviewed: 28 April 2024
Feng
AustraliaNothing
Everything
Stayed in April 2024
Reviewed: 28 April 2024
Matthew
AustraliaNot many options to have breakfast/ dinner, pizza bar that we wanted to visit was closed our whole stay
Location, nice, big and quiet hotel, pool and sauna, clean rooms, friendly stuff.
Stayed in April 2024
Reviewed: 28 April 2024
Jessika
AustraliaBath very slippery when washing hair, beds uncomfy and not enough pillows
Pool good location good
Stayed in April 2024
Reviewed: 28 April 2024
Kristi
AustraliaLocation
Stayed in March 2024
Reviewed: 27 April 2024
Billie-jean
AustraliaPaying for parking after pay a high price for the room
Clean tidy great location
Stayed in April 2024
Reviewed: 27 April 2024
Seanna
AustraliaNo open smoking area
The lights in the room
Stayed in March 2024
Reviewed: 27 April 2024
Chris
AustraliaView of air conditioning
Location
Stayed in April 2024
Reviewed: 26 April 2024
Genalyn
AustraliaIt’s good enough, dull ambiance.
Close to the train station to airport and the city centre.
Stayed in April 2024
Reviewed: 26 April 2024
Fitzgerald
AustraliaThe air conditioning!!! Even though we tried setting it would never go above 10-12 degrees, even though we set it at 25. We almost froze the two nights we were there. It was warmer outside at night (13 degrees!) than in the room. We asked the Concierge if they could fix the problem after the first night. They said they would, but we came back and the room's air conditioning couldn't be warmed still i.e. it hadn't been fixed. With windows not being opened it would have been too stuffy without the air conditioner. Maybe its only Rm 912, but we would be very wary booking with Mercure Central again as it was soooo cold!
Room was clean and neat. Plenty of tea & milk. Showers worked well as did all the bathroom facilities. The multi curtains worked well. The lifts were particularly fast and plentiful. The breakfast was super. The location was perfect for what we wanted to go to.
Stayed in April 2024
Reviewed: 26 April 2024
Kahraman
AustraliaExcellent staff service
Stayed in April 2024
Reviewed: 26 April 2024
Dent
AustraliaLack of decent gym equipment
Very friendly and helpful concierge
Stayed in April 2024
Reviewed: 26 April 2024
Rochelle
AustraliaSmall room
Great location! Clean, comfortable and convenient
Stayed in April 2024
Reviewed: 25 April 2024
Judy
AustraliaI couldn't get onto the internet
Location and clean, comfortable room. The exercise area was sufficient and the view was nice.
Stayed in March 2024
Reviewed: 24 April 2024
Mark
AustraliaNothing every was great
Breakfast was excellent
Stayed in April 2024
Reviewed: 24 April 2024
Geoff
AustraliaThere was nothing I was disappointed with or upset about.
For my needs, the location of this property is outstanding. The staff are friendly and helpful. I have stayed here many times and see no reason to change.
Stayed in April 2024
Reviewed: 24 April 2024
Lynn
Netherlands-
Location, clean, good price-quality ratio
Stayed in March 2024
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