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  5. Reviews of The Capsule Hotel

Reviews of The Capsule Hotel 4 stars

640 George Street, Sydney CBD, 2000 Sydney, Australia

#278 of 325 hotels in Sydney

Guests' Choice

Review score

Based on 1388 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.1

  • Location

    9.0

  • Facilities

    7.0

  • Staff

    8.1

  • Value for money

    8.0

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 17 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Single Capsule
    • Stayed 2 nights

    deluxe pod was spacious, good air con

    Stayed in April 2024

  • Reviewed: 16 April 2024

    6.0
    Ok
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 1 night
    • Submitted via mobile

    Noise from club one floor below till 1pm avoid Friday and Saturday nights partying

    First time a pod hotel Ok Need to have a torch to find controls or can use mobile light I would do it again Avoid Fridays and Saturday as club below has noise until 1pm

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Good stay for a short period of time. Would go back.
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 3 nights

    Firm beds and the stairs getting up into the Capsule were so noisy.

    Well located in Sydney, close to Chinatown and other major attractions. Public transport nearby. Friendly staff.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    8.0
    Great location and facilities for a decent price.
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 2 nights
    • Submitted via mobile

    Great location, decent capsule and good showers. Staff were super helpful. Much better than I anticipated!

    Stayed in April 2024

  • Reviewed: 19 March 2024

    8.0
    I stayed only 2 nights and I would like to extend for 3 nights more but it pods was not available.
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 2 nights
    • Submitted via mobile

    Staff are so friendly and helpful and local super Al most everything ok

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe Single Capsule
    • Stayed 1 night
    • Submitted via mobile

    Very good location, nice staff, clean area

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Great location, cheap prices
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 1 night
    • Submitted via mobile

    The capsules are a bit rickety. The bathrooms were soaking wet and could be a bit cleaner

    The location

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Nice aircon in room and capsule. Nice bathroom. Mattress is thin though
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 1 night
    • Submitted via mobile

    The mattress is thin, so can feel the base because it's thin. If they doubled the mattress topper would be perfect. Its manageable but could definitely be thicker. However the other capsule hotel is the same from memory, so what do u do???

    Nice and cool temperature aircon. Nice bathroom and toilet. Aircon in capsule, so you can get your own perfect temperature.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 6 nights
    • Submitted via mobile

    Capsules are too noisy when making any move inside

    Very convenient location. Nice shower and bathroom

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    If hot not fixed, Will not reconsider because can’t sleep with no hot shower. You left with either Sleep with freezing b
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 10 nights
    • Submitted via mobile

    I don’t get much hot shower. Big fail.

    Everything is good or reasonable good. The price is a bit high, but the with the location and convenience, it is still acceptable.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    7.0
    Good location
    • Solo traveller
    • Deluxe Single Capsule
    • Stayed 3 nights
    • Submitted via mobile

    I stayed in the deluxe rooms, only the bottom row. When you lay down you feel the floor beneath you, which makes sleeping less comfortable. Also my locker made a lot of noise, so it wasn’t a good idea to open it in the middle of the night.

    It was a really good location, everything was nearby. The staff was really helpful and friendly, the rooms were good. I would recommend some ear plugs, if your a light sleeper

    Stayed in March 2024

  • Reviewed: 6 March 2024

    7.0
    Nice and private, thin mattresses
    • Leisure trip
    • Couple
    • Mixed Capsule
    • Stayed 1 night
    • Submitted via mobile

    Capsule doors pretty loud so I did wake a few times during the night. Main issue with the capsule was the super thin mattress - you can feel the bottom of the capsule through it so pretty uncomfortable.

    Nice to have a bit of privacy, the capsule was a bit of an upgrade from a hostel bed. Lighting and air con controls in each capsule. Showers and toilets were clean.

    Stayed in February 2024

  • Reviewed: 4 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 1 night
    • Submitted via mobile

    The location is great! Easy for you to go anywhere!

    Stayed in March 2024

  • Reviewed: 27 February 2024

    8.0
    Great staff, great location.
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 6 nights

    Bed was fine enough, but if you're older or have a bad back I'd think you wouldn't be very comfortable. Could be a little cleaner, but fine enough for a short stay.

    Location was absolutely perfect. Easy access to cheap, reliable public transport to see most major attractions and it's easy enough to reach large venues (Accor etc). Staff were very helpful and accomodating. Staying in the capsule was a bit of a novelty!

    Stayed in February 2024

  • Reviewed: 26 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 3 nights
    • Submitted via mobile

    Most electronics didn't work in the pod. Mattress is quite thin and hard. Only one toilet available because other was out of order

    Affordable, Central location, secure

    Stayed in February 2024

  • Reviewed: 26 February 2024

    6.0
    Convenient but not the most comfortable
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 2 nights
    • Submitted via mobile

    The bed was very thin, one of my showers was cold after waiting for it to heat up for almost 10 mins, and my bed on the top bunk was right beneath the ceiling light, so the light shone through the plastic all night even when all my lights were off in my pod. There was also only one working toilet for the entire floor and most times I needed the bathroom I had to wait.

    Good privacy and very accessible location

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    The pods are cool but the beds suck
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 4 nights
    • Submitted via mobile

    The beds are very uncomfortable

    Great location in china town

    Stayed in February 2024

  • Reviewed: 22 February 2024

    7.0
    Overall good experience
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 2 nights
    • Submitted via mobile

    There’s nothing I didn’t like.

    Great location

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    It was worthy going.
    • Leisure trip
    • Group
    • Mixed Capsule
    • Stayed 1 night

    The lift was out of service for longer hours than we expect and the reception couldn't provide us a certain time when it could be fixed, but I get it that wasn't your fault, just quite disappointing.

    N/A

    Stayed in January 2024

  • Reviewed: 21 February 2024

    7.0
    Exactly as expected and definitely coming back
    • Leisure trip
    • Solo traveller
    • Female Capsule
    • Stayed 3 nights
    • Submitted via mobile

    The lights in the capsule that around some of the buttons don't turn off, even when the capsule isn't powered and they're pretty bright when you're trying to sleep. I hung stuff over them to block it out. There is also a gap above the capsule door where light comes in and same issue. You can also hear your capsule neighbours very well when they come back at 1am bashing into things. Next time I'm coming with a sleep mask and earplugs.

    Love the location! Could not get more convenient being so close to the train station and the shops, and the tram line! And it's surrounded by so many good places to eat! Staff were super friendly. Capsules were a good size and the pillow and blanket was very comfortable. Mattress a bit firm but overall tolerable. Its also high enough up that you don't hear the city noise. I'll definitely stay here next time.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    6.0
    Even for the cheap price i paid this wasn’t really worth it.
    • Business trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 2 nights
    • Submitted via mobile

    No air conditioning. Capsule door was jammed/slanted slightly outwards. Charging/light box was damaged and would come off. No TV. Wifi was crap at times. Shower hot water didn’t work on some showers.

    Cheap

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    Glad I tried something new.
    • Leisure trip
    • Solo traveller
    • Deluxe Single Capsule
    • Stayed 1 night
    • Submitted via mobile

    The walls are thin and door doesn't lock. However everyone was respectful.

    The experience and the aesthetic.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Mixed Capsule
    • Stayed 4 nights
    • Submitted via mobile

    1.Sometimes there are not hot water can take a bath😑 2. The capsule are a little old so some of these were broken 😑 3. A toilet in fifth floor was broken so only one toilet in the fifth floor is not convenient 😑

    The location is very nice, near a lot of attractions and landscapes. ✌️ Also there are lot of food and shops .🤤

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Mixed Capsule
    • Stayed 2 nights
    • Submitted via mobile

    Not easy to get in and out of the high capsule

    Value for money

    Stayed in December 2023

Showing 1 – 25

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