The rooms were very spacious & luxurious

Stayed in May 2021

When checking out the receptionist was rude and irritated when I asked for a breakdown of room service charges, in need of some customer service training

most of the staff were friendly and happy and gorgeous room

Stayed in May 2021

The decor and the room was amazing.

Stayed in May 2021

Na

Celebrated our wedding. Have travelled extensively, and this hotel was amazing. The privacy, the exceptional service, the comfort, faultless. Highly recommend 10/10

Stayed in May 2021

Exceptionally poor room service and food

Excellent rooms

Stayed in February 2024

Not very professional in service

Location

Stayed in February 2024

We went to the pool the 1st afternoon. Approx 5PM. The state of the pool and the surrounds were disgusting. There was rubbish everywhere. There was tissues and baby wipes IN the pool. Empty plastic glasses on the tables. Paper bags behind the sun beds where you walk etc etc. Large pieces of chewing gum on the sides of the pool. Nineteen was closed for a private function. I would have thought that as we were a resident of the hotel we would get preference over a once a year function. Part of the bar should have been open for residents to order drinks from.

The room was amazing! The location and room were amazing! The location of the pool was spectacular.

Stayed in January 2024

Significantly gone down hill since the last time I stayed

Significantly gone down hill since the last time I stayed

Stayed in October 2023

Tired, thread bare couches worn carpets needs a refurb charging 5 star prices , for a 4 star experience .

Location

Stayed in May 2023

Paying to stay for 4 nights and not being allowed to use your facilities because we have our necks tattooed. Extremely discriminatory and disgusting way to treat guests. We are not criminals nor deserve to be made to feel that way by your establishment. We do not blame your friendly staff. Just crap casino.

The only thing we appreciated were the friendly valet staff.

Stayed in October 2022

Breakfast was a distaster. We requested room service breakfast for the 3 mornings and were only offered toast and jam. Only one order came with the right amount of toast and the charges were all over the place.

Suite was spacious, clean and comfortable. Housekeeping excellent standard.

Stayed in September 2022

Check-in later than the guaranteed time. Smells of vomits The floor was sticky

Nice staff

Stayed in July 2022

Way over priced meals, rude and inappropriate security and valet parking staff, inebriated people throughout the venue abusing, not what you expect when your paying $2200 per night.

Location and view was great, housekeeping and in room dining staff were excellent.

Stayed in August 2022

We arrived at 3.15pm to check in as normally it is a 2.00pm Checkin. Our room was not ready until 3.45pm. CHeckout is still 11.00am. Given checkin is at 3.00pm, you would think check out would be an hour later. But when you turn up & your room at in excess of $750 per night is not ready, it throws away a hole day as from 2.00pm onwards you are making way for hotel. No word that check in would not be available at 3.00pm either. We had word that check in could be 2.00pm, through a request but had no further notice in regards to our request as we had requested.

We wanted to organize Breakfast in room. But the QR code app didnt work.

Stayed in July 2022

For $4.5k it wasn't the nicest hotel I've stayed at. No extra pillows were supplied, no extra blankets either, the bed's were quite soft and there were no full sized bins within the room. Further, the rooms were far from sound proof - I could hear the music from the casino (7 floors down from me).

I liked the cleanliness of the hotel, and the amenities available (e.g. the beautiful pool, the spa bath in my room, the casino). The staff were very nice and accommodating and the valet made it feel that extra bit luxurious.

Stayed in July 2022

When arriving, the valet acted like we were at the wrong hotel and borderline refused to get our luggage. It completely ruined most of the trip and made us feel unwelcome.

24/7 room service The seamless light switches and curtain controls Speaking with staff over the phone

Stayed in June 2022

Nothing opened service Terrible people not following covid rules no mask ect in public areas

Room was beautiful

Stayed in February 2022

the breakfast in the hotel was a complete disappointment. Breakfast (1x main and 2x drinks) was included in the package we booked. For the star rating of the property providing a continental breakfast a la carte for $45 was incredibly over priced. The food was not cooked properly, when this was raised with the restaurant they were rude about it. The bar staff in Nineteen were hostile on our visit and we would NEVER dine in this restaurant or order drinks around the pool again. The staff should be ashamed.

The location was great, in proximity to the attractions we wanted to visit. The room was spacious and very clean with regular cleaning and turn down services. We celebrated our anniversary at this hotel they helped us celebrate by offering us a free bottle of house champagne on arrive, that was a nice touch. the rooms were very modern and the decor was beautiful. the balcony was great with ocean views.

Stayed in January 2022

The fridge was very noisy in the room. It disrupted our sleep and the bed was lumpy and uncomfortable

It was clean and quiet. We didn’t see anyone in the halls or the lift.

Stayed in September 2021

The staff were could do with some lessons in hospitality. They weren't really friendly and didn't make us feel welcome with the exception of one lady in reception. The room service was slow and the food was overpriced and ordinary. I didn't like that I had to order the food via my scanning app.

The hotel was beautiful and clean. Our room upgraded which was a nice surprise.

Stayed in August 2021

Service was very slow for 2 drinks from the mini bar (like in house dining)- took 40 minutes to arrive to our room. This was after the QR code not displaying the full menu, and 2 phone calls. We dined at The Garden and I ordered what I thought was a special but in the fine print (and in very dim lighting) it only applied to bronze members so I ended up paying $30 more and then it wasn’t such a good deal. It was very deceptive advertising and not once did staff ask or check whether I was a bronze member or outline that the deal price was for this membership.

Beautiful huge hotel room. Very luxurious.

Stayed in July 2021

Staff. We were judged, ridiculed, literally laughed at and IGNORED by staff. The waiter at Nineteen added extra drinks to our group booking and continued to open and pour wine after what we ordered had run out, failing to mention he would open another bottle. Upon arrival, the concierge asked several if we were specifically staying at the Darling, assuming we weren't. He was not doing it in a helpful manner. The following day, the concierge got into an argument with one of the other guests staying (a party to us, also staying at the Darling) to the point that NO ONE in customer service, let alone hotel staff, should raise their voice at a guest. Due to this mans ignorance and clear mistake he refused to fix (ordering the correct number of Maxi taxis) we almost missed our function on a boat. It ruined the entire day, we were there for celebration. The irony of not being believed to be staying at the Darling (the staff presumed the Star Grand) is that the ONE couple who did stay at The Grand, (out of 5 couples that stayed), is actually a black card member with the casino and he and his wife had their hotel room for free. You couldn't pay me to return.

The hotel room was nice and to be expected of a Star hotel. It was clean, however nothing made up for the absolutely horrible staff, at every corner.

Stayed in April 2021

Service/communication could have been better/clearer. Whilst the website advertises parking for guests, there are multiple car parks on site and no clear instructions for where Darling guests should park (we called and confirmed that parking is valet). We also booked with breakfast included in the room rate but the website didn't state that breakfast had to actually be booked in advance. When we did get to breakfast we weren't advised that certain things were not included and were charged $13 for a side of toast and sausage. For the price of the rooms we would have expected this to be included or at least be given a clear explanation of what is and is not included. It was rather embarrassing to have someone chase us as we headed to the lift to advise us we hadn't paid. There were 2 baths in the suite but we could not find any bath salts or bubble bath, which we have found at other luxury stays and would have been a nice touch. Fortunately we had brought our own. Overall the accommodation was nice but compared to other luxury stays there were just a few extra touches missing unfortunately and for this reason we couldn't justify the price.

We were delighted to have our room upgraded from a standard to penthouse suite at no cost as a kind gesture to celebrate our anniversary, which made up for our wedding being cancelled due to Covid. Room was very clean and quiet with a great view. Convenient location.

Stayed in May 2021

literally nothing

everything was amazing. location, beautiful view, gorgeous room

Stayed in October 2022

There are no comments available for this review

Stayed in March 2024