Reviews of Grand Hotel Melbourne 4 stars
33 Spencer Street, 3000 Melbourne, Australia
#33 of 205 hotels in Melbourne
Guests' ChoiceReview score
Based on 1191 hotel reviews
8.7Score breakdown
-
Cleanliness
9.0
-
Comfort
9.1
-
Location
9.5
-
Facilities
8.8
-
Staff
9.5
-
Value for money
8.8
-
Free WiFi
8.6
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 29 April 2024
Michael
Australia15 reviews10“Excellent”- • Business trip
- • Couple
- • Studio Apartment
- • Stayed 1 night
The Indian Restaurant attached to the Hotel was fantastic. I eat Indian food on a weekly basis and this was some of the best i have ever had.
Fantastic Staff and a lovely room
Stayed in April 2024
-
Reviewed: 28 April 2024
Dion
Australia2 reviews8.0“Quiet and impressive building”- • Leisure trip
- • Couple
- • Executive Studio Apartment
- • Stayed 1 night
LIghts were a little poor in the room and needed a bar
Location was fantastic Building was impressive
Stayed in April 2024
-
Reviewed: 20 April 2024
Terese
Australia1 review8.0Very good- • Business trip
- • Solo traveller
- • Studio Apartment
- • Stayed 2 nights
- • Submitted via mobile
Large rooms and spacious hotel. Pool and spa.
Stayed in April 2024
-
Reviewed: 19 April 2024
Sharyn
Australia5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
Over the bath shower which was difficult to regulate temperature
Location staff and the bed
Stayed in April 2024
-
Reviewed: 15 April 2024
Hilary
Australia7 reviews8.0“A comfortable and welcoming place to stay close to the city sights and public transport.”- • Leisure trip
- • Couple
- • Executive One-Bedroom Apartment
- • Stayed 1 night
The train line running behind our room, still quite noisy even with the extra thickness on the windows.
Nice big room on three levels with high ceilings, very comfortable seating and bed. A nice touch was a hand written card welcoming us to the hotel and some Lindt chocolates left in our room. Enjoyed the pool and spa. The location was close to most things we wanted to do and see.
Stayed in April 2024
-
Reviewed: 15 April 2024
Steven
Australia11 reviews1 helpful vote8.0“Central Location close to everything.”- • Business trip
- • Solo traveller
- • Executive Studio Apartment
- • Stayed 3 nights
The big long walk from the lift to the room. Only one lift to service this building.
Great location as we were at the Expo centre and it was good value for the money.
Stayed in April 2024
-
Reviewed: 14 April 2024
Stephen
Australia8 reviews1 helpful vote10“Denis makes you fell welcome and helps with everything”- • Leisure trip
- • People with friends
- • Executive One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
Denis
Stayed in April 2024
-
Reviewed: 14 April 2024
Laura
Australia2 reviews10Exceptional- • Leisure trip
- • Couple
- • Executive One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
Beautiful old building, really made to feel special. We'll definitely stay there again
Stayed in April 2024
-
Reviewed: 14 April 2024
Maya
Australia3 reviews9.0“This is our second time staying here and we loved it! Exceptional hospitality”- • Leisure trip
- • Family with young children
- • Executive One-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
The bathroom sink is too small, limited cooking utensils and no bowls for soup.
Centrally located, close to tram and train stations. Staff are amazing! Lindt chocolates with hand written welcome card are a beautiful touch. Fully equipped kitchen, espresso machines, dishwasher, great for long stays. We stayed 5 nights here during the Grand Prix, short walk to Spencer street station to catch the tram, perfect!
Stayed in March 2024
-
Reviewed: 13 April 2024
Josie
Australia30 reviews10“JAMMED A LOT INTO OUR DAYS SO WAS LOVELY TO COME HOME AND RELAX IN OUR BEAUTIFUL ROOM.”- • Leisure trip
- • Group
- • Executive Two-Bedroom Apartment
- • Stayed 4 nights
THE BATH TOWELS WERE VERY SCRATCHY AND WAS THE ONLY NEGATIVE ASPECT OF OUR STAY.
FANTASTIC LOCATION FOR ANYWHERE IN THE CITY. BEAUTIFUL RESTORED OLD BUILDING THAT RETAINED ALL OF ITS CHARACTER WHILST STILL BEING EXTREMELY COMFORTABLE.
Stayed in April 2024
-
Reviewed: 13 April 2024
Teresa
Australia6 reviews1 helpful vote10“Brilliant stay, central to everything.”- • Business trip
- • Couple
- • Studio Apartment
- • Stayed 1 night
- • Submitted via mobile
N/A
Enjoy staying here. Studio apartment exceptional every time.
Stayed in April 2024
-
Reviewed: 12 April 2024
Gaye
Australia21 reviews10“Always treated like a friend”- • Leisure trip
- • Solo traveller
- • Studio Apartment
- • Stayed 2 nights
- • Submitted via mobile
There truly is not a thing I don’t like about staying at The Grand.
The short distance to Southbank, the double glazing windows and doors to the balcony, the wonderful greeting each time we entered the building. Lindt Chocolates and a handwritten card from Dennis always makes me feel like an important individual. The wonderful history of the building and how it’s been maintained.
Stayed in April 2024
-
Reviewed: 12 April 2024
Kim
Australia3 reviews8.0“Great place to stay”- • Leisure trip
- • Couple
- • Executive Studio Apartment
- • Stayed 1 night
- • Submitted via mobile
The curtains did not close. This was identified after the reception closed. When speaking to the gentleman at reception in the morning he was off handed stating that we should have called him as he is there overnight. There was nothing to indicate who to contact after hours. He took a nonchalant attitude that was almost rude, with a rather lack lustre response.
The staff that greeted us were amazing and friendly. The ambiance of the facility was lovey and the room was higher than our expectations.
Stayed in April 2024
-
Reviewed: 11 April 2024
Julie
Australia22 reviews1 helpful vote9.0“Still a grand old lady but time for some updating.”- • Leisure trip
- • Couple
- • Studio Apartment
- • Stayed 1 night
- • Submitted via mobile
The Grand needs some repair work especially the entrance way and the old Cafe facade which looks mildewy. The furnishings in my room needed updating. The table was stained and the chair fabric was pilled.
Staff are so friendly and helpful. The hotel is close to the Southern Cross Railway station and public transport. The building is historical and you feel privileged stepping through the front door to be in such a magnificent structure.
Stayed in April 2024
-
Reviewed: 10 April 2024
Kerri
Australia23 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio Apartment
- • Stayed 3 nights
- • Submitted via mobile
Wonderful staff. Central to everything
Stayed in April 2024
-
Reviewed: 10 April 2024
Bill
Australia53 reviews9.0Superb- • Leisure trip
- • Couple
- • Studio Apartment
- • Stayed 1 night
- • Submitted via mobile
Stay too short
Beautiful old world building with lot of heritage. Tastefully renovated, great location.
Stayed in March 2024
-
Reviewed: 8 April 2024
Theresa
Australia8 reviews1 helpful vote9.0“Very good overall! Will come again”- • Leisure trip
- • Family with young children
- • One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
There was hairs on the basin areas when I checked in
Luckier to train and Crown The room is quite which is good for sleep at night Friendly staff
Stayed in April 2024
-
Reviewed: 7 April 2024
Colin
Australia9 reviews2 helpful votes10“Massive Room comfy bed.”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
We could hear emergency services but other than that it was amazing.
The spacious 2 level apartment. The bed was super comfy.
Stayed in April 2024
-
Reviewed: 4 April 2024
Amanda
Australia26 reviews10“We will be making this our place to stay when we visit Melbourne.”- • Leisure trip
- • Family with young children
- • Executive Two-Bedroom Apartment
- • Stayed 1 night
Thisis by far the most amazing hotel I have stayed in in Melbourne! Not only is the location convenient but the hotel is so full of history and beautiful architectural features. The rooms are absolutely stunning. The staff were exceptional.
Stayed in April 2024
-
Reviewed: 3 April 2024
Williams
Australia7 reviews9.0“A fantastic choice to stay”- • Leisure trip
- • Family with young children
- • Executive One-Bedroom Apartment
- • Stayed 1 night
- • Submitted via mobile
-
Beautiful grand property in the heart of Melbourne. Staff were so accommodating and were able to help with extra things required by us. Highly recommend
Stayed in April 2024
-
Reviewed: 26 March 2024
Jill
Australia7 reviews9.0“Perfect location for F1”- • Leisure trip
- • Family with young children
- • Executive One-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Nothing to dislike
Location prefect for our stay. Lovely welcome card from hotel manager. Executive 2 bedroom was spacious with comfitavle beds. Great value for money.
Stayed in March 2024
-
Reviewed: 26 March 2024
David
Australia29 reviews8.0Very good- • Business trip
- • Couple
- • Studio Apartment
- • Stayed 1 night
- • Submitted via mobile
No breakfast available
Location
Stayed in March 2024
-
Reviewed: 26 March 2024
Tricia
Australia34 reviews10“Geat venue when not grand prix weekend”- • Leisure trip
- • Couple
- • Studio Apartment
- • Stayed 1 night
It was the Grand Prix weekend so was a bit pricey. Also football, events at Crown and the usual hustle of Melbourne. Glad to get back to regional Victoria.
Excellent staff and in a very convenient area for public transport and entertainment. Host was very pleasant and the venue was very clean. Walking distance to shops and restaurants.
Stayed in March 2024
-
Reviewed: 25 March 2024
Aaron
Australia4 reviews10“Convenient, comfortable, wonderful staff”- • Leisure trip
- • Couple
- • Studio Apartment
- • Stayed 2 nights
- • Submitted via mobile
Beautiful building, wonderful staff. Denis on the front desk is a legend.
Stayed in March 2024
Guests also reviewed these properties:
-
The MadisonNew Delhi, India
-
Polaris HotelBucheon, South Korea
-
San Carlos N°1Saint-Jean-de-Luz, France
-
Семейный отельMoscow, Russia
-
BarcelonaForRent Manhattan SuitesBarcelona, Spain
-
Porters LodgeGlyn-Dyfrdwy, UK
-
Rochelle'sBudapest, Hungary
-
Corte GheltofVenice, Italy
