45 Denison Street, 2630 Cooma, Australia
#3 of 18 hotels in Cooma
Guests' ChoiceBased on 53 hotel reviews
9.6Cleanliness
9.8
Comfort
9.7
Location
9.8
Facilities
9.8
Staff
10.0
Value for money
9.6
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 23 December 2023
Cheryl
AustraliaNot applicable
Michelle was incredibly generous with the supplies there was ample food in the kitchen including a dozen free range eggs the best scrambled eggs for breakfast, fantastic! Central heating throughout the cottage & electric blankets on the bed made for a comfortable stay in Cooma.
Stayed in October 2023
Reviewed: 27 October 2023
Pam
AustraliaNothing!!!
Great location. Lovely message from Michelle on arrival and much appreciated provision of breakfast supplies- fresh eggs, sourdough, milk, OJ. Facilities excellent. Nothing was lacking.
Stayed in October 2023
Reviewed: 3 September 2023
Kiesna
AustraliaHeater in main bedroom didn’t really work but electric blanket certainly made up for it
Really gorgeous lil gem
Stayed in September 2023
Reviewed: 27 August 2023
Kim
AustraliaIt was hard to see from the street as there was little street lighting
Great property and was perfect for us
Stayed in August 2023
Reviewed: 12 July 2023
Kristy
AustraliaNot that it was the property issue but the neighbours alarm went off from 4:30 am till 7:30 beeping kept me awake
Perfect for what we needed , loved the fact there were extra things left for you in case you forgot, special touch with bread , eggs and juice loved this, beds were so warm and comfortable, Netflix and wifi
Stayed in July 2023
Reviewed: 9 July 2023
2
AustraliaNothing
Everything... we absolutely loved it and Michelle our host was amazing and so friendly.
Stayed in July 2023
Reviewed: 4 July 2023
Kelly
AustraliaNothing...all good!
Everything...charming & comfortable cottage, great location so many kind caring extras. Beds are devine too!
Stayed in June 2023
Reviewed: 21 June 2023
Fountain
AustraliaGreat communication. Clean & comfortable. Central heating kept place cosy & warm for our winter stay. Kitchen was well equipped & the complimentary extras of bread, eggs, milk & juice were very thoughtful & appreciated. Would definitely stay at the Hermitage again!
Stayed in June 2023
Reviewed: 9 June 2023
Andrew
Australiathe face we had to leave
the property was amazing - from the time we booked the communication was amazing! we arrived to a warm house with everything we needed. can not recommend this place enough for any traveller!!! 20/10
Stayed in June 2023
Reviewed: 29 May 2023
Jo
AustraliaThere is nothing I did nothing I didn't like.
The accommodation was wonderful. A lovely clean home with lots of extra lovely touches. Michelle is an amazing host.
Stayed in May 2023
Reviewed: 17 May 2023
Lea
Australiagood setup for small group accommodation
Stayed in April 2023
Reviewed: 23 April 2023
Sally
AustraliaClean, comfortable, lots of little extras
Stayed in April 2023
Reviewed: 10 April 2023
Elaine
AustraliaNothing
Comfortable, clean , well equipped,
Stayed in April 2023
Reviewed: 5 January 2023
Fiona
AustraliaThis lovely cottage is situated in a quiet street just a very short drive (or walk) from the main street of Cooma. The host - Michelle - communicated everything well and the house was ready for us before our nominated check in time. The house has lots of really lovely touches - quality soaps, heaps of availability for recharging phones etc, nice toilet paper, not to mention extras like fresh farm eggs and breakfast supplies. It was super comfy for two of us, we had a range of weather during our stay so Netflix was an added bonus on a couple of stormy afternoons.
Stayed in January 2023
Reviewed: 27 November 2022
Amy
Australianothing.
everything! great location, nice and clean, great size.
Stayed in November 2022
Reviewed: 2 August 2022
Rayz
AustraliaWish we stayed longer.
Very accommodating and very easy communication with Michelle. House was clean and very homely, will definitely come back again and highly recommend for others too.
Stayed in July 2022
Reviewed: 26 July 2022
Jenny
AustraliaHardly anything. I think x 5 adults is really the max the place can hold. Ideally x 4 adults.
Host Michelle is beyond fantastic The sofa bed in the living could accommodate x 1 extra person. Ping pong table to use! Washer and dryer too! Facilities above standard
Stayed in July 2022
Reviewed: 11 July 2022
Kalim
AustraliaMichelle was very nice. she provided us with bread, milk, fresh eggs and even colouring books for the kids! We loved staying there and highly recommend it.
Stayed in May 2022
Reviewed: 11 July 2022
Kalim
AustraliaThe property is very clean all around and Michelle was very kind and helpful. Highly recommend staying there.
Stayed in May 2022
Reviewed: 26 June 2022
Ray
AustraliaThere was nothing we didn't like
The place was very cosy and provided for all our needs
Stayed in June 2022
Reviewed: 23 May 2022
Kapil
Australiaspace around toilet seat. not enuf if you are plus size 😀
everything. location, facilities, checkin process
Stayed in May 2022
Reviewed: 11 May 2022
Loraine
Australiaducted heating and kitchen facilities
Stayed in May 2022
Reviewed: 26 April 2022
Careena
AustraliaNothing!
Michelle is an excellent host and replied quickly to my queries. She gave clear instructions as well. Place was clean and she went the extra mile in providing little touches like fresh eggs , bread, condiments, tissues, kitchen towels and information on attractions around the area. There was also Netflix, BBQ facilities and a big yard.
Stayed in April 2022
Reviewed: 3 April 2022
Diana
AustraliaNothing
Lovely clean and renovated property. Comfy beds and quality linen and towels. Excellent location, close to town but also quiet. Well stocked with supplies and fresh breakfast provisions. Great communication with host. Outdoor dining options with good bbq.
Stayed in March 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content